Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Longwood, FL, 32750
Posted:
June 29, 2017

Contact this candidate

Resume:

Eddie Lizasuains

**** ******** *****

Orlando, FL 32807

407-***-**** Email: ac02qi@r.postjobfree.com

Highly motivated skilled inventory controller seeking a dynamic position in a growing organization that welcomes imitative, dedication and experience; demanding excellence in consistently meeting business objectives and exceeding customer expectations.

Professional Experience

DHL Logistics, Orlando, FL Feb 2016-Dec 2016

Courier/Warehouse

Company Info: Worldwide express delivery service.

Assist in the unloading of packages from the DHL airplane.

Perform the main sort in the morning to separate packages by zip code for later delivery.

Load the designated van with the packages for my route by sorting them by zip code for easier and accurate delivery.

Responsible for checking in with specific customers daily for any packages to be picked up for shipping.

Operate a hand-held scanner to receive any on demand jobs from dispatch.

Communicate with dispatch throughout the day with any possible delivery issues.

Communicate with customers to ensure proper delivery of packages.

Ace Expediters, Orlando, FL Apr 2014-July 2014

Courier-Independent Contractor

Company Info: Leading provider of Last Mile logistics services for over twenty years.

Pick-up and deliver items to and from specified locations from the East coast to the West coast of Florida.

Responsible for the pick-up/delivery of items such as medical, auto parts, private documents, and fiber optic cables.

Operate a hand-held scanner to receive on demand jobs from dispatch, and for customer signatures (proof of deliveries).

Check in with dispatch at final location to confirm completion of job and to accept a new job.

Gucci America, Orlando, FL May 2007-Oct 2013

Inventory/Receiving Manager

Company Info: One of the world’s most successful high-end Italian fashion and leather goods manufacturer.

Record stock levels of various products to ensure abundant inventory is available.

Maintain the daily cycle counts of various departments to guarantee stock levels are up to inventory count standards.

Receive daily shipments from the main warehouse and confirm these shipments in the JDA system.

Process and track damaged items to be sent to the outside vendor for repair.

Transfer items from store to store as requested, as well as ship items out to customers.

Assist with establishing floor sets when needed.

Assist with yearly inventory procedure.

Performed back of house duties, such as special tasks for store managers, answering customer calls, and replying to emails from other store locations.

Pottery Barn, Orlando, FL Jul 2006-May 2007

Inventory Stock Coordinator

Company Info: American-based home furnishing store chain of upscale children’s furniture.

Managed the stock team to ensure product placement, price changes, and visual presentation through replenishment met company standards and were adhered to.

Supervised/coached the back of house workflow to confirm consistency and help drive productivity.

Responsible for all offsite inventory, as well as accountability for own stock room.

Provided training on processing freight to ensure consistent productivity in order to meet company goals.

Provide world class service by ensuring all client deliveries met company standards.

Communicated successes and opportunities with resolutions to all members of management in order to promote teamwork from sales floor to back of house.

Provided a respectful and safe work environment through leadership skills.

Kangaroo Express, Orlando, FL Nov 2005-Jul 2006

Assistant Manager

Company Info: Largest independently-operated convenience store chains in the southeastern US.

Managed and supervised the convenience store and staff.

Recorded daily gas levels for future weekly shipments of fuel.

Counted and closed the register at the end of the current shift; Deposited cash receipts daily.

Logged and reported daily activities for the District Manager.

Created and maintained the weekly employee schedule.

Dollar General, Orlando, FL Apr 2004-Nov 2005

Store Manager

Company Info: U.S. chain of variety stores that offers both name brand and generic merchandise.

Trained, supervised, and motivated staff on how to maximize business to exceed the prior years’ volume.

Improved overall customer service by working with the crew thru setting standards, and consistently following up.

Executed all corporate directives to improve visual standards, profitability, and product flow.

Responsible for all hiring and future growth of associates.

Ensured open communication with the District Manager to guarantee all company directives were met and all best practices shared.

Provided feedback on opportunities with resolutions in order to meet all target goals.

Ensured that customer service was provided within a task driven environment.

Managed all deliveries and settled out any outstanding issues for inventory purposes.

Assisted District Manager in trouble shooting for area stores in need.

Standard Waste Reduction - Orlando, FL Apr 2003-Feb 2004

Route Manager

Company Info: Salvage pick-up and removal services.

Assisted and supervised the removal of bulk items and salvage from community complexes and local properties.

Ensured the bulk items and salvage were discarded to local waste removal sites.

Executed all tasks in a productive timely manner to ensure repeat business, and to build a reliable reputation throughout the community.

All Clean Sweeping - Orlando, FL Oct 2001-Apr 2003

Route Driver

Company Info: Janitorial services for commercial property maintenance.

Maintained a weekly route of maintenance services to contracted properties.

Performed services such as pressure washing, irrigation, landscaping, and operating a Schwarz series sweeper truck.

Fulfilled all services rendered by working in a productive manner to complete services by specific deadlines.

Winn-Dixie Supermarkets - Orlando, FL Oct 1995-Oct 2001

Third Manager

Company Info: American supermarket chain ranked the 45th largest retailer in the US (2012 revenues by Stores magazine).

Supervised night and day crews to cover peak hours and for continuous stocking.

Assisted in training new stock crew members to meet all expectations of the job.

Ensured customer service through acknowledging/greeting all customers, and taking the time to answer any questions.

Accountable for staff productivity in order to contribute to the profitability of the store.

First National Supermarkets - CT and NY Sept 1985-Oct 1994

Grocery Clerk/Lead

Company Info: Retail supermarket brand in the northeastern US (no longer in business).

Assisted with maintaining all areas of production within the store.

Continuously stocked the store to its highest volume to ensure constant product availability

Maintained the stores visual standards for customer satisfaction.

Kept detailed knowledge of all facets of the store which contributed to satisfying the stores loyal customer base.

Technical Skills

JDA system, Internet, FedEx.com, Email and UPS.com

Personal Skills

Honest, reliable, efficient, and dedicated with a desire to grow and learn on both a professional and personal level.

References available upon request



Contact this candidate