STEVEN DELEON

**** *. ****** ***. ******, CA ****0

909-***-**** (mobile)

559-***-**** (home)

ac02q2@r.postjobfree.com

OBJECTIVE

To work for an organization where I can utilize my effective computer skills, manage execution, prioritizing and to provide excellent internal and external customer service.

EXPERIENCE

Vaasspro Inc/Turbo Tech Inc 03/2017 - Current

Fresno, CA

Network Administrator – Temp/Contract

I maintain and configure the network connections for the building also I am in-charge of all the technical issues/troubleshooting that occur. Most of the the time I do a lot of online remote troubleshooting for end user clients using TeamViewer and LogMeIn. My duties are to clean up there computers, get rid of junk files and malware, take care of the spam issues, stop any re-occuring pop-ups, and any spyware installed in the computer. I also install software applications such as AD Blockers, Malwarebytes, CCleaner to stop further problems for the user. Besides all the technical work, I am also creating the website for the company which is not your typical HTML/HTML5 coding its just a simple drag n drop tool command. I also handle the daily bookkeeping, transactions for the day and create excel spreadsheets to present to my superiors the daily breakdown of todays numbers.

Apollo Professional Solutions/Zones 01/2017 – 03/2017

Fresno, CA

Desktop Support - Contract

I am currently working on projects such as PC rollouts and replacements, troubleshooting, save user profiles and reload user profiles to new computers, install software, map network and printer drives, printer installations and making sure the computers are on the network. I also reimage computers and troubleshoot network printers, personal printers, and scanners.

Riverside County 08/2005-03/2016

Riverside, CA

Desktop Support Technician II – DPSS – I.T.

I maintain and update all the GAIN computer systems throughout the Riverside County. Manage over several county buildings in three regional areas in technical support and supervised a team of eight users staff. Evaluate, train and develop new IT Technical Support staff on policies and procedures. Carry out security administration by maintaining tables and adding, purging, and migrating users. Coordinate equipment deliveries, software licensing compliance, inventory, and asset control. Implement, create and configure rollouts for new computer programs throughout the county. Troubleshoot and coordinate resolution to desktop communication problems and remote IT related issues or concerns for 250 end user clients. Receive, log, and route user calls for assistance or repair and monitor trouble call/resolution information. Troubleshooted iPhones and desktops. Follow-up on and report aged calls to ensure timely response. Coach users in correcting reported problems on re-engineering business processes and the use of technology, products, and services. Develop and conduct training in operation and use of hardware and software. Facillitate and train users in equipment and software operation. Analyze, develop and make recommendations on response times, training design, and user support needs for internal and external customer satisfaction. Prepare and maintain technical documentation and procedures. Perform preventative maintenance and repair on hardware. Research, evaluate, install, configure and test hardware and software products and systems solutions. Prepare reports and proposals for services. Used Remedy ticketing system to keep track of all trouble tickets assigned to me. The use of Microsoft Active Directory for creating usera ccounts, logins, creating passwords and password resets.

Riverside County 08/2004-02/2005

Riverside, CA

User Support Technician C – Human Resources

Receive, log, route user calls for assistance and/or repair.

Troubleshoot software and/or equipment errors. Coach users in

correcting reported problems. Prepare and maintain technical

documentation and procedures. Carry out security administration

by maintaining tables and adding, purging and migrating users.

Perform preventative maintenance and repair hardware. Develop

and conduct training in operation and use of hardware and

software to staff through the county. Prepare reports and

proposals for service.

TABS Direct 10/2000-07/2004

Houston, TX

PC Control Room Specialist

Understanding of the Microsoft Domain and Networking

concepts including FTP, LAN, PC Conversions, and analytical

skills. Processed multiple bank transactions daily. Worked with

major clients such as Fleet, Red Cross, Salvation Army, American

Express, Chase Bank, Bank One, Frost Bank, Fleet, Wachovia,

First Union, Verizon, ACE, Wyncom, Bank One, and Cigna.

Facilliated production meetings and daily statuses. In charge of

end of the month billing. Responsible for converting data.

Knowlede and Heavy use of Mainframe, MVS, ESA, JES, CICS,

IBM, 3480, 3490 Tape System, Storage Tek Automated Tape

Library System. Expanded sales to include mass-market accounts.

New Era Life 09/1999-10/2000

Houston, TX

Claims Processor

Processing medical insurance, Medicare Supplement plans, and

coding (ICD-9/CPT). Knowledge of vatrious house systems

software programs sucha s: NT4. Communicated and provided

facility representative and customer service with verifications of

provider information and customer information. Controled

workflow by implementing and executing insurance application

processing.

EDUCATION

Everest College 05/2014-Present

Ontario, CA

Major Criminal Justice

San Francisco City College 10/1996-06/1997

San Francisco

Major Computer Sciences

References Upon Request

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