PROFESSIONAL SUMMARY

SKILLS

LANGUAGES

WORK HISTORY

ANA JENSEN

**** *** ******, ***** ****, Ca 90621 • H: 714-***-**** • C: 714-***-**** • ac02pl@r.postjobfree.com Talented Real Estate Professional Property Manager and Realtor with over 8 years of work experience in administration and customer service. Posses' extensive experience in a leadership role that operates efficiently and creatively in a fast-passed environment. Highly motivated problem-solver with proven success meeting rigorous deadlines with strategic planning and organizational skills. A solid understanding of the following: Product and budget managing, financials, supervising multiple capital, and housing projects. Offer outstanding team leadership and conflict resolution skills. Exceptionally organized; well-developed inter-personal skills, passionate about quality and customer service satisfaction. Business and administration expertise; coordinate with management, cross-functional of teams and vendors. Generate and maintain records, reports and comply with all administrative policies and regulations. I specialize in working with buyers and sellers in residential and commercial sale transactions. I have experience in administrative and strong management skills. I believe that successful real estate transactions begin with strong personal relationships. I know that every real estate situation is unique, and that there are no cookie-cutter solutions. As a Realtor my duties are to solve any critical problem before they arise. That means being a critical thinker and working towards guiding my clients every step of the way. Displaying strong administration and management skills and implementing innovative marketing has helped me to be succeed and grow in my career.

Exceptional oral and written communication skills

Entrepreneurial

Maintenance knowledge

Budgeting

Financial budgeting and reporting

Knowledge of building codes

City and county regulations

Complex problem solving

Affordable housing programs knowledge

Customer service-focused

Tenant and eviction laws

Building operations

Adaptable

AMSI

Client account management

Multi-operations management

MS Windows proficient

Strong client relations

Fluent in [Spanish]

01/2015 - Current

Realtor

First Team Real Estate - Fullerton, California, United States First Team Real Estate is the largest independent brokerage firm in California and is ranked #11 among the largest privately held firms in the nation in 2014. As a license Real Estate Agent.

Advertised client properties on websites, through social media and in real estate guides. Showed properties to potential buyers and other brokers at open houses and by appointment. Generated listings for sales and rental properties through cold calls and referrals. Represented buyers and sellers of developed and undeveloped properties. Coordinated appointments to show marketed properties. Prepared and organized documents for co-op board interviews. Negotiated, facilitated and managed real estate transactions. Marketed and sold property for clients by hosting open houses and advertising online and in print. Communicated with clients to understand their property needs and preferences. Acted as liaison between buyers and sellers to ensure positive experiences for both parties. Worked closely with clients to get the appropriate loans, inspections and credit reports. Guided clients from beginning to end of the home buying process in choosing the right property. Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.

01/2007 - 12/2007

Property Manager

Merit Property Management - Aliso Viejo, CA

HOA property manager for over 1,150 units consisting of condos and residential homes. Managed the day-to-day tactical and long-term strategic activities within the business by creating and prepared fiscal year budget; monitored budget expenditures and met financial deadlines. Examining the communities and board business decisions to ensure compliance with local, state, and federal regulations.

Facilitated monthly board meeting, created meeting agenda and association record- keeping system. Author or provide correspondence, budget information, newsletters, and election information via dictation or computer.

Served as the community liaison between homeowners and the board of directors. Presented company and homeowner information to public groups, elected officials, boards and communities. Inspected property for violations and landscape improvements. Supervised and oversee vendor relations and special projects. Manage association accounting needs including payment of client invoices, audit, tax payments, 1365 budget and delinquency monitoring along with competent understanding and use of our accounting system

(JenarklCoreLogic).

Foster team building among all members including Community Management (CM) teammates, Associate CMs, Assistants, accounting staff, copy shop, reception staff, customer care center and marketing department Manage and oversee vendor relations.

Review and approve all communications to and from association members. Manage bid process, review bid spec proposals and comparison spreadsheets from associate and make board recommendations as appropriate.

EDUCATION

ADDITIONAL INFORMATION

Educate association board members on changes to legislation that impact their association. Responsible for all aspects of the annual meeting/election process. 03/2003 - 07/2006

Property Manager

The Irvine Company - Newport Beach, California, United States Onsite property manager supervised a team of 6 of professionals. Established and achieved financial goals; maintained a 95.6 % occupancy level; scored 100% on yearly property walks.

Managed rent retention, invoices, capital improvement budget. Directed Planning, budgeting, vendor selection and quality assurance efforts. Monitored daily income and expenses, and maintenance expenditures, general ledgers, account payable and landscape projects including rehab and community construction projects. Also developed and implemented marketing and leasing plan for current markets. Experience working with affordable Sect 8 low income HUD housing programs. Assessed vendor products and maintained positive vendor relations. Possess strong public relation skills, computer software knowledgeable Microsoft office XP, Word, Excel, PowerPoint, and AMSI Developed.

Motivate, promoted, encouraged positive, and proactive resident relations. Ability to asses and solve problems in a positive pro-active manner. In addition to leasing and customer service I prioritize and organize schedules, able to build and supervise team, hold high mechanical and aesthetic standards and able to impart these skills to others. Conducted team meetings and enforced office safety regulations; integrated projects between project managers and onsite service manager.

Conducted complete move-in and move-out inspections and schedules vendors for turnovers units. Maintained constant balance of property petty cash account. 2010

Associate of Arts: Business Management

University of Phoenix - Arizona City, AZ

Certifications & License CACM- California Association Community Manager 2007 - Aliso Viejo, Ca Real Estate License 2013-2016, Allied Business School - Aliso Viejo, Ca CAM- Apartment Association California Southern Cities, 2005- Long Beach, Ca Computerized Financial Accounting-2001-Allied Business School- Aliso Viejo, Ca Additional Information Affiliations Volunteer in CERT program (Community Emergency Response Team) for the City of Downey.

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