Manager Customer Service

Location:

Duson, LA

Posted:

June 29, 2017

Contact this candidate

Resume:

Judy Lafleur

*** ******** ** *****, ** ***** 337-***-**** ***********@*****.***

SKILLS & ABILITIES

COMPUTER SKILLS

QuickBooks Pro Microsoft Word Quicken Advanced Typing Skills

QuickBooks Online Microsoft Excel 10 Key Calculator COMMUNICATION

Over the past 10 years, I have acquired unique skills in customer satisfaction. From the beginning of my relationship with a customer to the final sale, every interaction is just as important as the first. LEADERSHIP

I provide a positive and empowering attitude toward my fellow employees and customers. I am always eager to learn and strive to do my best in everything I do.

EXPERIENCE

LAMAISON HOME CLEANING CLEANER DECEMBER 2014- PRESENT

Establish and maintain cleaning services on residential and commercial properties BRAD’S A/C & HEATING OFFICE ADMINISTRATOR NOVEMBER 2012 – DECEMBER 2014

Managed all calls regarding appointments for customer

Supervised technicians, managed service jobs, and dispatched service calls

Performed multiple office functions to include:

Registering & filing warranties

Credit request

Ordering office supplies

Maintained bookkeeping via QuickBooks:

Accounts Receivable

Accounts Payable

Developed & maintained a Bi-Annual Maintenance program

Implemented an equipment log on all customers

HOME BANK HEAD TELLER FEBRUARY 2010- NOVEMBER 2012

Maintained and balanced cash and vault boxes daily

Prepared all monthly and quarterly audits

Managed and trained new tellers

Handled customer service

ST. MARTIN BANK MANAGER – HEAD TELLER OCTOBER 2008 – APRIL 2009

Assumed full responsibility of vault

Managed tellers and personal bankers

Prepared monthly analysis on branch, tellers, and security CHRIS’ SEAMLESS GUTTERS BOOKKEEPER – OFFICE MANAGER MAY 2001 – OCTOBER 2008 AND APRIL 2009 – FEBRUARY 2010

Accounting duties included:

Invoicing

Payroll

Monthly Reports

Monthly bank reconciliation

Managed all calls regarding appointments for customers FAMILY LIFE CHRISTAIN ACADEMY TEACHER AUGUST 1999 – MAY 2001

Taught Second and Third Grade

Organized classroom schedules

Analyzed students’ needs to correspond with learning activities LAFAYETTE SCHOOLS’ FEDERAL CREDIT UNION LOAN INTERVIEWER APRIL 1997 – JULY 1999

Assembled all required documentation for processing loans

Prepared documents for loan committee

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