Customer Service Human Resources

CAREER OBJECTIVE

Patient and empathetic leader with extensive background in conflict resolution, and customer satisfaction for more than 3 years. As a college graduate, brings additional valuable knowledge from college level business courses such as marketing, project management, strategic management, Product management, supply chain management and information systems/technology and more.

PROFESSIONAL EXPERIENCE

Student Parent Involvement Facilitator- [Program leader] (2016) -Attendance monitor (2015) Oct 2015-Present

Washoe County School District, Reno, NV

Work with a Grant given by the state to develop organization’s needs. Follow school district' budget proposals for completeness, accuracy, and compliance with laws and other regulations. At the end of each year, meet all the criteria listed on the grant by Monitor organizational spending to ensure that it is within budget.

assist in the completion and annual update of their Individualized Learning Plan, developing and conducting student and parent education workshops as they relate to academic progress and college and career readiness; help families and school staff build strong partnerships; connect families to District and community resources.

recruit parent volunteers for parent education activities; empower students and families to monitor their grades, attendance and assessments by utilizing the web-based parent portal, initiate and maintains contact with community agencies as necessary in accordance with objectives of the program; maintains regular communication with GEAR UP College Ambassadors and utilizes the Event Management Spreadsheet to assist with scheduling and keeping track of events

Type routine correspondence, reports, forms and notices from rough or plain copy, manual or machine dictation, or from own composition; proofread; prepare and assemble materials of a varied nature; organize and maintains filing systems and records; perform simple research in applying background information or file to assist in answering inquiries. Mandatory daily data entry and reflation for future guidance.

Perform student attendance office duties, such as admitting tardy students, compiling daily attendance sheets, and referring or contacting homes of the absent students; posts a variety of information to permanent records, including attendance and grades; report results to administrators by using MS office or word.

Identifying, coordinating and leading improvements in program systems and services. Develop and maintain team performance by implementing training and commonly agreed suggestions and feedback.

Teller Apr2015-Oct 2015

US Bank, Sparks, NV

Provide account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.

Worked well in a fast-paced big bank environment, made all sales goals and processed transactions with high accuracy. Informed clients about bank products that could meet their needs and referred them to financial specialists

Treated all customers with professionalism and Minimized customer waits times

Teacher Assistant Nov 2014-Apr 2015

Washoe County School District (Greenbrae Elementary School)

Assist approximately 3 teachers with individual and group instruction focusing on mathematics concepts

Develop and maintain records of 60 children by using Microsoft Excel. Perform fast-paced activities with multiple students at once to meet expectations.

Create and implemented 6-weeks long lesson/training for students on Civic education. Goal was met to teach student why civic participation is important and citizen’s civic responsibilities

Cashier/ Attendant Jan 2011- Apr 2015

Grand Sierra Resort and Casino, Reno, NV

Ensured customer satisfaction and customer retention by providing excellent customer service; handled special requests

Highly experienced in servicing guests’ complaints and resolving problems in a friendly manner

Proficient in communication with other departments to meet customer needs

Performed as a leader of the team in absence of manager

Developed rapport with management and maintained a strong working relationship with other team members

Proficient in cash management by having 3 years of experience in handling cash up to $2000

Communicate effectively with all age groups to ensure customer satisfaction

Develop strong communication skills, superior attention to detail, creative problem solving skills

Knowledgeable in accounts payable and receivable

EDUCATION AND TECHNICAL PROFICIENCIES

BS in Business Administration with a major in General Business (2016)

University of Nevada, Reno, NV

Associate of Arts with a Business Emphasis (2014)

Truckee Meadows Community College, Reno, NV

SKILLS: Proficient in Outlook, Microsoft Word, Excel, PowerPoint

REFERENCES: Furnished proudly upon request

Demonstrates broad solution knowledge

Develops and maintains solution expertise

Serves as the onsite point of contact for issue resolution and triage for supported applications

Responds to client inquiries via telephone, email or chat sessions

Utilizes effective oral and written communication skills to facilitate discussions and decision making

Articulates the end-user requirements and proposed solutions to clarify and control expectations and achieve user acceptance of the application

Identifies, develops, and utilizes appropriate forums to solicit input and provide feedback to support the design, education, implementation, evaluation, and modification of the application

Participates in design, build and testing for application specific projects as nee

r’s degree required, or advanced experience with the business.

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