General Manager, Trainer, Training Manager, QA, Operations Manager
Resume:
CHERYL MAE N. GAMBOA
L**-B*-P*, Deca Homes Baywalk 2, Dumlog, Talisay City, Cebu 6045
Contact Numbers: +639*********
Email Address: ac02n2@r.postjobfree.com
EMPLOYMENT HISTORY
GLUTAMIGHT INCORPORATED (Powered by: Data Management & Marketing Ltd.)
2nd Floor, Crown 7 Bldg,
Juan Luna Ave., Brgy. Kasambagan,
Cebu City, Cebu 6000
Position: GENERAL MANAGER
Departments: Training & Delivery, HR Recruitment & Operations, Operations Management
Date of Employment: April 25, 2016-PRESENT
• To provide the required necessary duties and responsibilities of a GENERAL MANAGER such as but not limited to:
• HR Management
• Payroll Accounting
• Recruitment Management
• Training Management
• Management On Floor Incubation
• Assist Operations Management
• Any other management duties as required from time to time
CONVERGYS INC., PHILIPPINES
10th Floor, TGU Tower
Asia Town, IT Park, Lahug
Cebu City, Cebu 6000
Position: ASSOCIATE TRAINER
Accounts and LOBs: Amazon, Comcast CHSI/CDV, Comcast Voice – NED
Date of Employment: June, 2013- April 23, 2016
• Ensures effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
• Accountable for achieving individual training performance metrics
• Responsible for day-to-day functional supervision of learners within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
• Supports either new hire training or continuing education training as required by the client program to ensure superior workforce preparation for front line representative level employees.
• Instructs new hire and continuing education program specific training (PST), and communication and culture training (CCT) for offshore support.
• Utilizes effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a live classroom environment.
• Completes daily training administrative work such as tracking of student data and other administrative tasks as required in a timely and accurate manner.
• Facilitates transition of students from training to work environment, ensuring competency levels meet business needs.
• Adheres to developed classroom agenda/timelines and content flow.
• Maintains current product knowledge for each account by taking calls, attending team meetings, side by side observations, and quality or transaction monitoring.
• Supports and participates in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities.
• Maintains high level of professionalism in and out of the classroom.
• Ensures effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients Accountable for achieving individual training performance metrics Responsible for day-to-day functional supervision of learners within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
CONVERGYS INC., PHILIPPINES
9th Floor, TGU Tower
Asia Town, IT Park, Lahug
Cebu City, Cebu 6000
Position: CUSTOMER SERVICE & TECHNICAL SUPPORT REPRESENTATIVE
Accounts and LOBs: Time Warner Cable; Comcast Cable/Billing; Comcast CHSI/CDV
Date of Employment: September, 2010 - June, 2013
Assists customers on issues regarding their high speed internet connection and phone service (client service):
• Diagnoses and troubleshoots technical and connectivity issues (no sync; no surf; intermittent connection; slow speed; modem issues; no dial tone; call quality issues)
• Attends to customers account details and information requests
• Assists Email concerns and respond to account log in issues
• Provides excellent customer service to customers
SYKES ASIA, INC.
Synergis IT Bldg.
F. Cabahug St ., Mabolo
Cebu City, Cebu 6000
Position: TECHNICAL SUPPORT REPRESENTATIVE
Date of Employment: March, 2009 – March, 2010
• Assists customers on issues regarding their high speed internet connection:
• Diagnoses and troubleshoots connectivity issues (no sync; no surf; intermittent connection; slow speed; modem issues)
• SIA walkthrough
• Email configuration; send/receive
• Supported antivirus installation
ILIGAN CITY EAST HIGH SCHOOL
Sta. Filomena, Iligan City 9200
Position: STUDENT TEACHER INTERNSHIP
•Actual teaching profession – this off-campus training in various tutorial programs honed my ability in organizing students and at the same time handling classroom management. This training developed more my confidence, time-management, learning abilities, crowd management, and communication skills towards the different people in my environment.
Date of Employment: August, 2008 – October, 2008
MSU-IIT DANCE SOCIETY
MSU-IIT, Tibanga Highway, Iligan City 9200
Position: JUNIOR REPRESENTATIVE DANCE CHOREOGRAPHER
•Engaging in different dance competitions and granted the authority of training and choreographing dancers and programs in different activities, in-campus and off-campus.
Date of Employment: October, 2004 – October, 2008
EDUCATIONAL BACKGROUND
MINDANAO STATE UNIVERSITY – ILIGAN INSTITURE OF TECHNOLOGY
June, 2004 – October, 2008
Tibanga Highway, Iligan City 9200
Course: BACHELOR OF PHYSICAL EDUCATION
SAN ISIDRO COLLEGE – HIGH SCHOOL DEPARTMENT
June, 2000 – March, 2004
Impalambong, Malaybalay City, Bukidnon 8200
Special Award: DANCER OF THE YEAR 2004
SAN ISIDRO COLLEGE – GRADE SCHOOL DEPARTMENT
June, 1994 – March, 2000
Impalambong, Malaybalay City, Bukdinon 8200
Special Award: OUTSTANDING DANCER 2000
SKILLS AND ABILITIES
•Excellent written and verbal communication skills in English;
•Excellent leadership skills and attitude;
•Has the ability to interact with teams and agents;
•Excellent personal approach, attitude, and appearance in front of people;
•Confident, time-bounded, hardworking, and loyal to work;
•Extremely productive, physically fit, and mentally fit in a high volume and high stress environment;
•Proficient ad highly productive in the use of Windows OS
•Proficient and highly productive in the use of Microsoft Office, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel;
•Completely literate in the basics of using a computer, internet savvy, and has the ability of multi- tasking;
•Advanced typing skill with 58WPM – 68WPM;
•Witty, friendly, fair, and open to suggestions and comments that will help in future development and actions;
•Positive thinker and open-minded person;
•Competitive and willing to learn and try everything and anything within the possible reach.
PERSONAL PROFILE
Home Address: L45-B8-P2, Tulum St., Deca Homes Baywalk 2, Dumlog, Talisay City, Cebu 6045
Current Location: L45-B8-P2, Tulum St., Deca Homes Baywalk 2, Dumlog, Talisay City, Cebu 6045
Date of Birth: August 25, 1988
Place of Birth: Malaybalay City, Bukdinon 8700
Gender: Female
Civil Status: Married
Citizenship: Filipino
Height: 5ft
Weight: 55 kilos
Religion: Roman Catholic
Language Spoken and Written: English, Filipino, Cebuano
Special Skills: Dancing, Singing, Playing Musical Instruments
CONTACT REFERENCES
ROLLO FEROLINO
Position: Training Supervisor – Convergys
Contact #: 099********
PRECIOUS MARJORIE REYES
Position: Former Associate Trainer – Convergys
Contact #: 099********
JOHN NORIE DUMASIG
Position: Program Ready Trainer – Convergys
Contact #: 092********
RODRIGO GAMBOA
Position: Technical Support Representative - Accenture Phil.
Contact #: 092********
Contact this candidate