Timothy D. Austin

*** ***** ******* ****, **** Creek, North Carolina 27207

757-***-****

ac02my@r.postjobfree.com

Professional Summary

Experienced Healthcare Management professional with over 10 years of experience as a Hospital Corpsman in the United States Navy. Dedicated to increasing direct access of quality and personalized medical care to the community, and ensuring effective communication, safety and customer service are top priorities within the healthcare industry.

Work Experience

Patient Administration Department Supervisor, John Henry Balch Medical Clinic September 2015 – Present

Directed 6 staff members through Lean Six Sigma Course, leading to a 57% decrease in medical suitability screening time.

Established a department process improvement program, and led quarterly department training focused on patient feedback to improve administrative processes, decreasing customer complaints by 83% in the first 90 days.

Facilitated all American Heart Association training for over 500 Military Medical Professionals in the Washington DC Metro Area leading to a 100% credentialing rate.

Utilized Change Management to enforce department wide Lean Six Sigma standards, leading to policy acceptance and process improvements within the first 90 days

Created a patient appointment and status tracking database which led to increased transparency throughout the department and heightened communication between medical screeners

Clinic Manager, HMX-1 Presidential Helicopter Squadron Medical Clinic December 2013 – September 2015

Constructed a supply tracking and ordering system that saved an average of $2,000 per fiscal quarter by exercising a “Just in Time” inspired ordering method.

Executed an annual budget of $87K for the procurement of all medical supplies and equipment needed to appropriately sustain an ambulatory care unit serving over 4,000 patient contacts a year.

Medical Supervisor, Marine Corps Explosive Ordnance Disposal

August 2012 – December 2013

Supervised and supplied medical and logistical support for personnel and equipment transport to multiple austere locations in Afghanistan.

Special Operations Support Medic, Naval Special Warfare Group Two February 2008 – August 2012

Coordinated the action and treatment plans for all detainees, leading to the assurance of ethical treatment and accurate medical screenings of all individuals captured during SEAL Team Missions.

Developed a casualty and medical evacuation plan for multiple foreign countries during multiple foreign military training exercises with SEAL team 10.

Education

Master’s Degree in Business Administration, Louisiana State University- Baton Rouge, LA

March 2016-March 2018 (Currently Enrolled)

Bachelor’s Degree in Healthcare Management, Southern Illinois University – Carbondale, IL

May 2012 –Dec 2015 (Cum Laude)