Charnica Allen-McLamore
Florence, SC *****
*************@*****.***
OBJECTIVE:
To obtain a position where I can utilize my skills and hardworking ability to benefit my employer and be of service to others.
EDUCATION:
South Florence High School, Florence, SC, May 2002.
WORK HISTORY:
BDC Service Manager, Auddie Brown Chevrolet,
Darlington, SC
05/2017-Present
* Responsible for all inbound and outbound calls.
* Schedule appointments for Service Customers.
* Go over Service history with customers.
* Keep precise Service Records.
Maintenance Clerk, AccuStaff of Florence, Assigned to Ruiz Foods, Florence, SC
08/2016-05/2017
* Responsible for adding requisitions.
* Transmitting messages via email/telephone to vendors.
* Assist maintenance management in the generation, coordination, deployment, processing, completion and filing of maintenance work order documentation for Scheduled and un-Scheduled work.
Blue Cross Blue Shield of South Carolina, Provider File Specialist, Florence, SC
02/2016-08/2016
* Manually load Providers for United States Veterans.
* Assign payment contracts for Providers
* Research Providers to make sure they qualify for VA Choice Program.
McKesson Corporation
Data Entry Specialist North Charleston, SC
08/2015-02/2016
*Medical Data Entry. Use of the AS400 System
*Responsible for fixing error reports
Customer Service Representative
Xfinity (Comcast), Charleston, SC
01/2015-09/2015
*Greet and assist customers with their bill and equipment.
*Data Entry
*Process debit, credit, cash and check payments.
Business Development Center, Stokes Honda North
Automotive, North Charleston, SC
04/2014-12/2014
* Inbound and Outbound Automotive Call Center.
* Receive and respond to email inquiries in a timely
manner.
* Meet and greet customers.
* Schedule appointments for customers to come in the
dealership.
* Scan and fax appointments to General Manager of Stokes
Automotive.
Sales Associate, Wal-Mart of Goose Creek, Goose Creek,
SC
04/12-04/2014
* Telephone Operator.
* Assist customers on the sales floor.
* Provide assistance in other areas of the store.
Internet Order Center Representative, Verizon Wireless
Call Center, North Charleston, SC 01/12 - 06/12
* Met and exceeded internet order processing goals.
* Effectively resolved discrepancies concerning customer
orders.
* Corresponded with customer regarding status of
application.
* Processed credit card payments.
Office Manager Trainee, Aaron's Inc., Summerville,
SC
06/11 - 12/12
* Made routine calls to overdue customers.
* Scheduled and attempt house visits for collections.
* Helped out sales floor when needed.
* Processed credit card, debit card and check payments.
Senior Agent, IQOR Call Center, North Charleston, SC
04/09 - 05/11
* Efficiently answered customer inquiries and requests.
* Scheduled and managed customer appointments.
* Responsible for monitoring employee customer contact
calls.
* Assisted supervisor with customer complaints.
Assistant Manager, Casual Male XL, Florence, SC
12/04 - 01/09
* Managed opening and closing of store.
* Filed and maintained confidential paper work.
* Trained and supervised new employees.
* Performed audits and inventory procedures.
VOLUNTEER EXPERIENCE: Teacher Aid/Classroom Mother,
Goose Creek Primary, Goose Creek, SC
08/10 - 05/12
* Assisted students with ABC's, reading, writing,
etc.
* Prepared and served healthy meals.
* Ensured the safety and well-being of the children.
PTO Committee Member, Goose Creek Primary, Goose Creek,
SC
08/10 - 05/12
* Coordinated and managed fundraisers.
* Welcomed and introduced new families to school.
* Performed necessary secretarial operations
such as email, fax, copy etc.