Administrative Assistant Customer Service

PENNY S. SHUFRITZ

Greenville, SC ac02js@r.postjobfree.com

Professional assistant with outstanding organizational, communication and computer skills. Solid background in business correspondence and data entry. Customer service oriented with a high level of discretion and adaptability.

EDUCATION

Business Administration

University of Toledo, Toledo, Ohio

Associates Degree In progress

Diploma

Hubbard High School, Hubbard, Ohio

1979

LICENSURE

Notary Public, State of Ohio

EXPERIENCE

Administrative Assistant

ProMedica Health System, Information Technology Services, Toledo, Ohio

November 2015 to March 2017

Administrative support to Vice President/Chief Technology Officer, Associate Vice President – Planning and Associate Vice President – Facilities. Primary duties include calendar management, expense reporting, meeting arrangements, purchasing card purchases and subsequent coding, payroll and building management liaison. Review and process expense reports for all employees of the department (approximately 500.) Established a “par” system for ordering office supplies that has resulted in a noted savings while ensuring all needed supplies are available.

Support Coordinator IV

ProMedica Health System, Supply Chain Management, Toledo, Ohio

November, 2012 to October, 2015

Administrative support to Corporate Director, Supply Chain Management and Corporate Director, Clinical Value Analysis including calendar management, document preparation, and statistical reporting. Trainer for the system’s purchasing card program as well as back-up administrator for the establishment of new accounts and modifications on existing accounts. On-site administrator of the corporation’s online office supply ordering system including establishing new account and termination. In-house administrator for intranet maintenance for in-house ordering system for printed products (stationery, envelopes, forms, etc.) including verifying appropriate approving personnel. Administrator for online ordering system for medical gases, obtaining accurate and complete information for account set up and researching and resolving billing issues. Coordinate and prepare agendas, take and transcribe minutes for all Clinical Value Analysis teams whose members include physicians, clinicians, administrators and direct care givers.

Support Coordinator IV

ProMedica Health System, Toledo Hospital Transitional Care Unit

October, 2011 to November, 2012

Schedule direct patient care staff according to patient census, acuity and level of training (RN/LPN/STNA) for exemplary patient care and satisfaction. Created, published, assigned and tracked educational requirements for staff. Payroll coordinator and administrative support to Director and Director of Nursing. Maintained confidential employee files and completed data entry for State of Ohio statistical reporting.

Medical Office Clerk

January 2009 to October 2011

ProMedica Health System, St. Luke’s Hospital Family Medicine Residency

Competency trained to fulfill the roles of Receptionist, Operator, Check-Out Clerk and Medical Records. Assisted in the conversion from paper to electronic medical records.

Residency Services Coordinator

July, 2002 to August, 2008

ProMedica Health System, Flower Hospital Family Medicine Residency Program

Administrative support to Program Director, Practice Administrator and six faculty physicians. Record and transcribe minutes of confidential Resident Competency Committee. Established and maintained Resident’s permanent record of residency. Obtained and maintained credentialing requirements for the State of Ohio and internal departments for residents and faculty. Assisted in the development resident rotations and maintained mandatory rotation evaluations. Coordinated annual graduation celebration including designing and producing event invitations and program.

Other positions held within ProMedica Health System:

Support Coordinator IV, Toledo Hospital Emergency Center: August 1996-July 2002

Support Coordinator III, Organizational and Human Resource Development: February 1996 to August 1996

Support Coordinator IV, Caring Home Health Services: September 1992 to February 1996

Secretary II, Grants and Research: May 1990 to September, 1992

Secretary I, Toledo Hospital Family Medicine Residency: September, 1988 to May, 1990

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