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Service Manager

Location:
Bessemer City, NC
Posted:
June 29, 2017

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Resume:

SUMMARY

I offer over ** years of proactive supervisory, training and management experience dealing with diagnostics, inspection, performance testing and quality assurance with expertise in Manufacturing coating processes.

EMPLOYMENT

Management Experience

2015-pres Porter’s Fabrication, Lynchburg, VA Coating Supervisor

Improve productivity of paint line process while decreasing quality defects and increasing on-time delivery of product. Designed and implemented racking system and line modifications to decrease quality defects by over 70%, improve productivity output by over 80%, and improved customer satisfaction results to extremely satisfied.

Implement continuous inventory process, resulting in significant positive budget implications and customer satisfaction.

2012-2015 Cummins Atlantic, Cloverdale, VA Service Supervisor

Supervise daily operations flow of service department including hiring, training, staff development and safety. Manage warranty administration, quoting and assigning jobs, and proactively ensure excellent customer relations and service expectations.

ISO-9000, 6S, Lean Manufacturing and continuous improvement

1998-pres B&B Specialty Coatings, Henry, VA Owner

Skilled in aerospace and automotive, thermal barrier, dry thin film lubricant and ceramic coatings.

Skilled in ptfe, fep and powder coatings with electro-static coating equipment in infrared and convection environments.

QA for adhesion, mil thickness and destructive testing including oven temperature tracking equipment.

Metal prep and pre-treatment – mechanical and chemical. Familiar with pvd processes.

2004-2009 Unique Coatings, High Point, NC Plant Manager

Responsible for all phases of production, equipment maintenance, quality assurance and budget for coating operation. Manage shipping and receiving operations, project quotes and constant customer relations.

Electronics and Mechanics Experience

2011-2012 Tread Corporation, Roanoke, VA Electronics Technician

Build electronic control units by drawings, wiring harnesses, and printed circuit boards. Install and make connections for communications.

2000-2004 Henry County Public Schools, Martinsville, VA Service Manager

Responsible for transportation operations, maintenance, employee performance and safety for a fleet of medium and heavy-duty school buses with electronically-controlled diesel engines.

Service & Repair Experience

1993-2000 Colonial International, Greensboro, NC Electronic Diesel Technician

1990-1993 Triple T International Dealer, Wilmington, NC Service Technician

1983-1990 United States Marine Corps, Camp Lejeune, NC Sergeant

Diagnostics and repair of electronics and electrical systems including overhaul of heavy-duty diesel engines. Basic to intermediate service repair. Responsible for vehicle maintenance crew of up to 30 including the training and development.

EDUCATION

Bassett High School, 1981. Diploma

USMC 1983-1990. Cummins and Detroit electronically-controlled diesel engines and electronically-controlled hydraulic control systems. AC and DC electrical distribution systems.

Colonial International 1993-2000. Certified in Electronic Controlled Air Brake Systems – Bendix and Webco. Cummins, Detroit, Caterpillar, and International electronically-controlled diesel engines.

PROFESSIONAL REFERENCES

David Brown, Owner of Unique Coatings. 309 New Street, High Point, NC 27260. 336-***-****

Michael Moore, Owner of Ultra Coatings. 3509 Jamac Rd, High Point, NC 27260. 336-***-****

Ernie Setliff, Owner of S&S Machine. 2411 Virgil H Good Hwy, Rocky Mount, VA 24151. 540-***-****



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