NICHOLAS M. PERSAUD

E-mail: ac02hy@r.postjobfree.com

C: 732-***-****

Professional Summary:

Proven record of implementing successful business-impacting initiatives. Seasoned results-oriented leader with excellent human, administrative and communication skills. Recognized for the ability to consistently identify and procure the resources needed to ensure an effective workplace and drive savings into technology solutions with real business payback.

oExecutive Project/Program Leader with experience in driving a wide array of complex

business and technology deliverables to meet defined internal and client objectives.

oBusiness savvy with technical aptitude to leverage industry experience, cross

functional/matrixed teams to take projects from conception to implementation.

oIT professional with proven track record in increasing productivity, quality, and

customer service with solutions that bridge the gap between technology and business issues/ goals.

oDecisive, energetic, self-starter, and focused team leader/player who leads high

performing on-site and virtual work teams by championing change and seeking opportunities to continuously improve.

oExceptional communicator both verbal and written with ability to effectively

interact with customers, staff, and management up to and including C level management.

oSkilled business and systems analyst with current knowledge of emerging

technologies, best practices, and expertise to address current and future business needs.

Areas of Expertise:

Six Sigma Methodology

Account Relationship Management

Software Implementation & Integration

ITIL/Agile Foundation

Partner/Vendor Management

Process and Performance Improvement

Contract Negotiations

Stakeholder Management

Staffing and Resource Management

Cost/ Benefit Analysis

Change Management

Evault Backup Solutions

Disaster Recovery Specialist

VMware/Vmotion Technologies

Datto Backup Solutions

Windows Server OS

Windows Client OS 7,8,10

HP ProLiant / Dell VRTX Hardware

WORK EXPERIENCE

William Grant & Sons (2009 - present)

Network Services Analyst

Responsible for planning, deploying, maintaining and upgrading all systems nationwide. Manage 3rd party vendors, Procurement of software, hardware, networks, database, servers, mobile devices and peripheral equipment. Position reported to CIO of Americas.

Key Contributions:

oManaged IT program for a company headquarters to a new location in an alternate location in NYC. Project lead IT team re-locating USA HQ within six months migrating all infrastructure to a third party site (1 million capital expenditure avoidance), voice/data vendor change/negotiation (0.1 million annual savings)

oDefined, project managed and implemented multiple process improvement work streams across various business, technical, and management teams to improve the effectiveness of the entire value chain to drive business success and improve companies' ability to procure business with valued strategic accounts.

oIT Technical Program Lead in USA on a multi-year, enterprise-wide ERP implementation impacting all personnel and re-engineering all second and third level support functions within the company. Managed work tasks with vendor technical team and internal IT staff, as well as led QA teams though application installation, integration, and QA testing cycles.

SOUTHERN WINE AND SPIRITS (2006- 2009)

Supervisor, Systems & Sales support Lauber Imports Division (2007 to 2009)

Managed broad range of installation, upgrade, roll-out, and troubleshooting projects for Windows-based networks, with focus on computer/network systems running ERP. customer billing software in support of sales, warehouse and distribution. Prepared and monitored IT budget of over one million dollars annually. Personally responsible for maintaining a smooth-running operation 365 days a year.

Key Contributions:

oSystems Upgrade – Improved stability and performance of system and network by upgrading Windows Server 2000 to Windows Server 2003 Professional; saved all customer data on existing PCs, built new computers, migrated existing applications, and customized configuration settings.

Desktop Support Technician (2006-2007)

Key member of network team handling over 400 calls per day that supported 1000 plus PCs serving diverse group of end users. Managed various areas of support including broadband connectivity, account provisioning, email (Outlook, Outlook Express email) and Windows installation, configuration, and upgrade issues. Maintained and monitored all TCP/IP network configurations. Promoted to Manager within one year.

Key Contributions & Accomplishments:

Customer Support & Satisfaction – Achieved high level of customer satisfaction through patient, methodical approach to problem resolution, with majority of calls resolved within company’s 10-minute requirement.

Professional Development – Expanded background knowledge in Windows, Mac, and email implementations and reconfigurations, server upgrades, creating Ghost Images

GRASSI & COMPANY CPA’s, Lake Success, New York (2005 – 2006)

Network administrator

Traveled to different sites to troubleshoot and resolve customer needs. Conducted computer orientation for new employees including training on all Microsoft operating systems and software.

EDUCATION

Strathclyde University, Glasgow, Scotland UK

Master of Business Administration – July 2016

Relevant Coursework: Strategy, Leadership, Analysis and Evaluation, Making Strategy, Finance and Financial Management, Entrepreneurial Management, Luxury Brand Marketing, & Marketing Management

Thesis: “Seizing the opportunity in the USA to grow core brands within the multicultural consumer segment”

Hofstra University, Hempstead, New York

Bachelor of Business Administration - 2004

Major: Business Information Systems

Major GPA: 3.6/4.0

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