Engineer Customer Service

Terry Singleton

***** ******* ****** ***** ***** Land, Texas 77478 281-***-**** (H) 346-***-**** (M) ac02ez@r.postjobfree.com

Backup and Recovery Engineer

Motivated IT professional possessing excellent troubleshooting skills for backup and recovery issues.

Areas of expertise:

Backup and Recovery

System Administration

Helpdesk/Customer Service

Network Operations Center

Technical Proficiencies:

Platforms: Windows, UNIX (Solaris, HP, AIX), Linux (Red Hat)

Tools: Service Now Ticket Tracking System

Professional Experience:

RR Donnelley – Houston, Texas 01/06/14 – 03/22/17

Backup and Recovery Administrator/IT Engineer II

Solely responsible for AVAMAR 7.1.2 and HP Data Protector 9.0.4 Backup and Recovery duties in an Open Systems environment

Maintain HP Proliant Servers

Respond to Zabbix hardware tickets

Perform Level 1 VMWARE administrator duties in vCenter 5.5 environment

Coordinate with IT Governance to ensure compliance of security vulnerabilities

Support HP physical and virtual library systems

Use Big Fix to schedule Windows Security Updates

BMC Software – Houston, Texas 10/31/11 – 4/5/13

Network Operations Specialist

Acted as first point of contact for critical incidents

Performed level 1 Remedy Administration duties

Verified and acknowledged alerts in TMART and BPPM

Escalated critical issues to the appropriate teams and acted as an Incident Manager by constantly following-up until the issue with the server/network was resolved

Knowledgeable on Basic Windows OS, Networking and Windows Server concepts

Created, assigned and updated tickets using Remedy

Responded to queries and service requests that originated by telephone, web-based portals and email

Trained new team members

BMC Software – Houston, Texas 2005 – 5/21/2010

Senior Platform Engineer

Responsible for the backup/recovery of 1100 servers in an Open systems environment

Familiar with EMC NetWorker 7.5.1

Trained with EMC consultants on virtual tape library installation and management

Developed weekly offsite strategy for file server backups

Worked closely with INFOSEC to construct special backups of DMZ clients

Implemented LTO tape recycling system to reduce costs

Assisted DBA group with deploying Oracle/SQL SBT to ensure compatibility with NW 7.5.1

Experienced in backup troubleshooting including failed client backups, tape device failures, library errors with hardware, jukebox configuration issues and tape device mapping issues

Received training from ADIC engineers on Quantum PX720 and ADIC I2K jukeboxes

Remotely administered five SOALRIS 10 NW 7.5.1 data zones in separate geographic locations

Backup system configuration experience including NetApp, Celerra, SOLARIS 10 Virtual zones, WINDOWS VM, EXCHANGE 2007, LINUX servers, nsr_push, jbconfig, tape device mapping, re-allocation of tape resources, system recovery and backup load balancing facilities

BHP PETROLEUM – Houston, Texas 2003 – 2005

Legato Engineer and Solaris Desktop Administrator

Supported UNIX printing, ZEH plotting, OS patch updates of UNIX based desktops in support of Landmark/Paradigm Geophysical applications

Maintained strong client relationships with junior and senior geologists, ensuring customer satisfaction

Redesigned maintenance schedule of SOALRIS desktops to prevent user downtime

Expanded knowledge by completing VoxelGeo Systems administration course presented by Paradigm Geophysical

BMC Software – Houston, Texas 1999 – 2003

Systems Programmer

Open Systems Data Recovery/Certified Legato Technician. Directed & coordinated activities of projects through counterparts in other departments.

Supported 24 x 7 on call staffing & worked closely with LAN/NT/UNIX administrators to resolve network performance issues with client servers.

Provided UNIX administration support for several Sun Enterprise E450, E420R and E220R servers.

Reduced maintenance costs by 20% by creating a preventive maintenance management system.

Analyzed network issues to provide more efficient utilization of resources.

Assisted remote BMC sites with backup and recovery issues.

Created Backup/Recovery Best Practices document used by all BMC recovery teams.

Trained staff to support the company’s disaster recovery site in San Jose. .

EDS/FMC Energy Systems - Houston, Texas 1998 – 1999

UNIX Administrator/Helpdesk

Systems Administrator in HP-UX 10.20 production environment. Performed Legato administration [Version 5.0, Build 63] with UNIX and NT clients.

Increased productivity of work force by 25% through creating small scripts that automated manual tasks.

Shell Oil – Houston, Texas 1997 – 1998

UNIX Administrator/Helpdesk

Provided UNIX and Windows hardware/software support for Geology department. Installed personal computers and documented guidelines to assist users in the use of new applications.

Reduced operating costs by 15% by acting as part time NT support administrator for 10 member Geology department.

Purchased all SUN HW and built desktops to customer specifications.

Maintained IT department’s network closet.

CSC – Columbia, Maryland 1996 –1997

UNIX Administrator/Helpdesk

Provided printing support for 52 users with TOP SECRET clearances in a mixed SCO UNIX and AIX environment. Maintained MILAN Fastport printing devices.

Responded to user complaints. Deployed and upgraded SCO and AIX UNIX systems.

United States Navy 1976 – 1996

Signals Analyst/Morse Code Operator

Maintained TS/SBI clearance during my entire naval career.

Managed junior technicians in collecting, processing, categorizing, & the proper forwarding of signals.

Supported COMSAT operations during a 24 month exercise at Fort George G. Meade, Maryland.

Education

Houston Community College: Windows Administration, UNIX Administration, A+, Network+

New Horizons Learning Center: Cisco ICND1, ICND2, IP Routing, Security

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