Information Technology Manager
Resume:
David C Fitzgerald
IT Professional
Baltimore, Maryland Area, US ac027x@r.postjobfree.com
linkedin.com/in/davidcfitzgerald
A versatile and technically skilled business savvy professional with a long career reflecting strong leadership qualifications coupled with "hands-on" IT experience. Strong focus on achieving bottom-line results while developing and implementing advanced technology and business solutions to meet a wide range of needs. Excellent record of delivering simultaneous large-scale, mission-critical projects on time..
Specialties: Team Leadership / Project Management / Performance Management / Business Continuity/Strategic Planning / Business Solutions / Vendor Relations/ Networking/Security/UNIX / Telecom / VoIP
2013-09 - Present
2011-08 - 2013-09
Unix Administrator
PayPal
Responsible for day-to-day health and up-time for Unix server system elements. Responsible for maintaining and improving service up-time, system stability and capability. Responsible for handling either planned or unplanned service events as well as executing capacity and capabilities growth. Member of team of engineers who work to analyze and maintain service stability by creating and documenting policies and best practices. Responsible for the day-to- day health of Storage sub-systems, & Hybrid infrastructure (VMWare ESX). Works closely with cross functional teams to negotiate requirements, specifications, schedules, quality, and acceptance criteria.
*Storage - HDS, NetApp, IBM Flash Arrays, HP 3PAR
*Systems - Linux (RHEL,OEL), Solaris, AIX, Exadata, Infiniband
*Monitoring - IRIS, Tivoli, Big Brother, VI (Virtual Instrument)
*Ticketing - Jira, Service Now, Pace(Remedy)
*Hardware - Oracle/Sun, HP, Dell, IBM, Brocade
*Patching - OS, FW, Applications
*Backups - ComVault, NetBackup
*Automation - Puppet, Cfengine
UNIX Administrator
Bill Me Later/Paypal
Responsible for System administration/engineering managing production UNIX (Solaris) / Linux systems.
Planning and roll-out of infrastructure in a global enterprise environment. Building scalable systems with high levels of concurrency and transactions SAN Switching and direct attach/network attach storage systems such as HDS and Network Appliance. Managing production infrastructure in 24x7 co-located environments Participation in on-call rotation (escalations)
Understanding of best practices concepts, change management, SLAs, policies, procedures, and design review driven standards.
UNIX
Solaris - AIX - HP
Troubleshooting
Linux
RHEL 6/7 - OEL
Hardware Integration
Security
Storage
HDS - NetApp - EMC
Russell Draper
Operations Manager
John Bitner
Database Manager
Mike Farrell
Team Lead
Summary
Work Experience
Skills
References
https://www.visualcv.com/david-c-fitzgerald
2010-02 - 2011-07
2001-07 - 2009-07
2000-05 - 2001-06
1998-07 - 2000-04
Project management skills, ability to work in a fast-paced and hectic work environment, ability to prioritize tasks effectively; perfect communications skills (written and verbal) and an ability to work seamlessly with organizational partners and peers. Lab Engineer
Tek Systems
Lab Engineer for Qwest Communications, responsibilities include directing and coordinating activities necessary to complete projects and group workload. Provided troubleshooting and problem resolution encountered by end users. Provided support on a wide variety of applications running in a Telco/IP environment. Wiring of T1’s, DS3’s, PDU’s, BDFD’s and various network appliances.
Senior UNIX Engineer
JP Morgan Chase
Responsibilities include directing and coordinating activities necessary to complete projects and group workload. Assist in troubleshooting and resolution of problems encountered by end users. Monitoring and support of a wide variety of applications running on Solaris, AIX, and HP UNIX in a 500+ server environment.
Key Projects & Achievements:
Supported organization re-alignments while effectively and expeditiously handling a large number of new and in-flight IT projects, and completing all organizational and departmental objectives within prescribed timeframes, all while maintaining incredibly high service and support standards.
Consistently met or exceeded established Service Level Agreements for resolving 95% - 100% of Severity 1 issues within 30 to 60 minutes through server monitoring, training of Helpdesk personnel to escalate and route problem tickets correctly and established procedures for UNIX Administrators.
Supported the continued upgrade of SUN servers from Solaris 8 to Solaris 10. Lead Engineer
QWest Communications
Responsibilities included directing and coordinating activities necessary to complete engineering projects, creation of vendor requirements and specifications for VoIP/VToA and Unified Messaging platforms, management of internal/external groups to meet time lines for platform deployment and associated methods and procedures, and analysis/review/reporting of new products and systems.
Key Projects & Achievements:
*Writing/Running of test plans for the Salix/Sonus Carrier Class VoIP platform.
*Assisted in writing/responding to RFP’s from vendors as it related to vendor requirements.
*Assisted in testing vendor platforms, verified hardware compliance for existing platforms and integration into sites nationwide.
Integration Test Manager
Smartalk/AT&T
Tested, integrated, and supported UNIX based Prepaid Calling Card platforms. Effectively managed hardware upgrades and software updates and authored procedural documentation and deployment plans. Assisted with release management and worked closely with technical staff on problem resolution.
Key Projects & Achievements:
* Took control of a cumbersome installation process and built and managed a Product Integration Center, overseeing the build-out, installation, testing, and deployment of multi- million dollar switching platforms, effectively reducing turnaround time of system deployments from several weeks to 1 week.
https://www.visualcv.com/david-c-fitzgerald
* Attained consistent 99% up-time on one of our busiest, business-critical sites by implementing proper maintenance and security procedures for on-site technical staff. 2009-10 - 2013-11
2004-04 - 2004-08
2001-06 - 2001-06
Bachelor's
DeVry University
Computer and Information Systems Security/Information Assurance CISSP Certification Training
Smart Certify
CISSP Coursework
Network Technical Support
Brainbench
#1875401
Education
https://www.visualcv.com/david-c-fitzgerald
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