CONSTANT “CJ” PERCOSKY III, PMP, CSM, CSSBB

**** ***** ****** ***** ~ Carter Lake, IA 51510

402-***-**** ac027s@r.postjobfree.com

PROGRAM DIRECTOR

Customer Experience ~ Strategic Development ~ Program Leadership

Innovative, results-oriented Consultant Director, Lean Six Sigma Black Belt, Certified Project Manager Professional and Scrum Master with eighteen years related leadership, business and IT experience. Strong understanding of both business logic and requirements of the organization, as well as valuable experience as an IT technical resource to understand the business/IT integration environment. Creative problem-solver, as demonstrated by repeated client engagements to assist with difficult organizational improvements due to ability to approach solutions from different angles to incorporate the business requirements and thought process into any solution. Key areas of expertise include:

Strategic Planning & Execution

Enterprise Improvement

Business Start-up

Multiple PM Lifecycle

Creative Problem-Solving

Staff Management

Reporting/Metrics

Portfolio/Program Leadership

Profit/Loss Management

Stakeholder collaboration

Entrepreneurship Management

Agile Implementation

Relationship management

Team Coaching-Training

PROFESSIONAL EXPERIENCE / ACCOMPLISHMENTS

CONSTANTCONSULTING, Omaha, NE 03/2017 – Present

President

Worked with Nebraska Medicine clinic and providers to provide consulting on definition, development and enablement of a Patient Experience Program to provide a plan for mentorship to Patient Experience Advisors / Project Managers.

Created a start-up business around Customer / Patient / Employee Experience and Consulting services.

Consulted with PMO Director and IT Change Agents to provide direction and leadership on starting up company’s strategic Project Management methodology for allocating resources, selecting project spend and developing project managers.

Provide assistance defining R&D / Innovation process integration into Product development lifecycle for ($300M+) telecommunication company.

DIVERSIFIED SOLUTIONS, Omaha, NE 02/2010 – 03/2017

Director - PMO Consulting

Planned, designed and directed strategic 3 year strategic improvement program for major B2C client ($300M+) to enact enterprise-wide workflow process and system deployment that successfully integrated 150+ business and 250+ information technology resources to improve overall work throughput by over 200% and saved the company $1.5M+.

Drove implementation of Agile-Lean processes at 3 major companies ($500M+ revenue) and coached all levels of personnel from C-Level to individual contributors on improvements to align the company with Agile that resulted in significantly reduced workloads (drop of up to 40% of backlog) and reduced delivery times by half.

Manage client relationships, conducted negotiations, developed SOWs and created value-add propositions for key customers to ensure that the consulting organization meets services level agreements, contributed revenue increases and deliver strategic improvement recommendations.

Managed Project Management Office strategic development for an ecommerce client to implement an enterprise portfolio management process for the selection of projects, enable organizational change transformation and applied value-add decision making about how to spend capital dollars to maximize business-IT partnership.

Collaborate with client enterprise stakeholders across business, product and IT functional areas to build client improvement proposals for strategic improvements to key performance indicators, quality of deliverables, business reporting and customer experience alignment.

Executed several multi-year, multi-platform projects with budgets ranging from $2M - $10M.

Woodmen Life (client) (06/2016 – 12/2016)

Guided insurance client organization through the retirement of an outmoded Project Management system saving the company $100K per year.

Influenced client executive leadership to undertake a portfolio of organizational improvement programs/projects to help improve visibility into work being done, selecting better value projects and granting insight into important company metrics.

Acted as a mentor and instructor to client organizational personnel on how to enhance the PMO, organizational processes and business technology workflows.

Defined and implemented a software development lifecycle (SDLC) and enabled full project life cycle process for Selection, Definition, Integration, Development and Deployment.

West Communications - West Notification Group / Interactive Services (client) (07/2012 – 04/2016)

Provided management oversight of daily improvement program activities, project milestones progress, ensured quality deliverables and gave feedback for client’s Project Managers.

Conducted and lead several large scale programs and was responsible for managing matrixed Project Managers with multi-discipline teams.

Deployed numerous KPI metric reporting capabilities for client to track their work capacity, projected revenue capture and historical spend in order to improve the enterprise’s decision making and planning, to focus on work that returns the most value (average increase in revenue by ~10%).

Led strategic program to define a new client Enterprise Operations Group that forecasted and planned resource requirements and investments for strategic and operational initiatives.

Collaborates with executive leaders across functional areas to secure and manage resources necessary to maintain a continuous development and improvement of projects.

Improved client’s enterprise billing processes, controls and metrics to reduce lost revenue by 20%.

Oriental Trading Co (client) (02/2010 – 06/2012)

Governed a series of projects for an ecommerce client to implement an IT enterprise portfolio management process for the selection of projects and decision making about how to spend capital dollars to maximize business-IT partnership.

Consulted on enablement of client’s project management methodology, enterprise portfolio management, project origination structure and project procurement functions (RFI, RFP, vendor management)

Executed initial Agile-Scrum project for the client organization to prove viability of Agile as a project management approach.

Directed the project implementation of a Data Loss Prevention (RSA DLP) and enterprise budgeting software solution and was responsible for planning, budgeting, scheduling, financial management, quality control and resource management.

MUTUAL OF OMAHA, Omaha, NE 08/2001 – 01/2010

Program Manager, Information Security & Privacy (07/2005 – 01/2010)

Attained nearly $200,000 in savings through improved negotiations during the selecting and deploying of vendor data loss prevention (DLP) enterprise solution.

Organized associates’ work assignments and set deliverable expectations for teams ranging from four to ten employees.

Developed corporate policies, processes and procedures for information handling, protection, privacy, preservation and transportation, and presented associates, managers and executives.

Designed information risk management awareness program and orchestrated the focus expansion from information security.

Negotiated with vendors during selection, contracting and engagement processes for contracts ranging from $40,000 to $1 million.

Executed several large scale projects that utilized multi-discipline teams to improve information security protection.

Systems Analyst, Group Services IT - Facets (08/2003 – 07/2005)

Programmer Analyst, Group Services IT - Facets (08/2001 – 08/2003)

AMERITRADE, Bellevue, NE 07/1999 – 08/2001

Special Project Coordinator – Operation Manager

EDUCATION/CERTIFICATIONS

BELLEVUE UNIVERSITY, Bellevue, NE

Masters Business Administration (MBA), 2011

Computer Information Systems

Information Security Management

UNIVERSITY OF NEBRASKA, Lincoln, NE

Bachelor of Science: Management and International Business (double major), 1999

PROJECT MANAGEMENT INSTITUTE

Project Management Professional (PMP)

COUNCIL ON SIX SIGMA

Lean Six Sigma Black Belt

SCRUM ALLIANCE

Certified Scrum Master (CSM)

INTERNAL REVENUE SERVICE

Enrolled Agent (EA)

ENTREPRENEURSHIP/VOLUNTEER

SPIELBOUND BOARD GAME CAFE, Omaha, NE 06/2013 – Present

Chief Financial Officer-Partner

Built company business plan used to secure funding to form the company.

Advised for and executed LLC company structure and provide regular input any business related changes such as taking on new partners or setting up new organizations (separate franchise company).

Maintain financial accounts, taxes, budgets and responsible for increasing revenue/profit across the different business units: Café, Library, Board game sales and Merchandise.

Established long-term financial goals and growth targets as well as provide strategic input into potential new sources of revenue and/or expense reduction.

Created Spielbound franchise plan and actively engaged in talks with potential franchisees in Kansas and Minnesota.

Identify growth opportunities for company owned location and continuously review opportunities to establish new locations or seek local, skilled franchisees to approach.

Worked with executive team to assemble and foster the company brand strategy and provided insight into utilizing the Spielbound brand across the non-profit and for profit business.

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