Sales Customer Service

JEFFREY P. MORRIS

Tel: 219-***-**** ac027r@r.postjobfree.com

Twenty-five years of management experience within a Fortune 500 international distribution and sales cooperation within a competitive, fast paced, multidisciplinary, customer oriented organization. Familiar with aspects of daily business operations including: logistics, inventory control, strategic planning, invoicing, payroll, product management, employee scheduling, manifesting, EPA and DOT regulation, OSHA and Federal Hazmat compliance, employee merit evaluations, business networking, and numerous other administrative functions.

Core Professional Strengths

Problem Solving Conflict Resolution Staff Training & Dev. Policies & Procedures

Group Facilitating Adaptability Program Development Statistical Analysis

Team Building Effective Listener Analytical Thinking Critical Thinking

Professional Experience

Michigan City, IN, Gypsum Express

Driver Manager March 15, 2016 – August 19, 2016

Responsible for order entry and scheduling appointments for product delivery.

Dispatched fleet drivers and directed numerous aspects of fleet operations while developing relationships to aid in driver retention as well as coordinating team resources with employees and customers.

Coordinated shipments with planners and customer service team.

Assisted driver managers with weekly payroll audits as well as preparing and conducting driver reviews.

Dolton, IN, Safety-Kleen Systems

Operations Supervisor, November 1994 – February 2016

Worked directly with over 162 sales branches organization wide on all aspects of daily operation to evaluate and anticipate product needs and ensure professionalism and customer service.

Coordinating daily work orders for different order picking crews; including organizing and reviewing requisitions from sales branches and monitoring weekly inventory levels for 53 Midwest and Canadian sales branches.

Completed employee annual merit reviews as well as organized and implemented new employee training. Designed and conducted monthly safety meetings for employees

Reviewed, approved, and submitted employee payroll for all hourly employees. Reviewed all driver’s DOT regulation logs to ensure compliance.

Responsible for scheduling and dispatching distribution trucks for deliveries and pick-up in their assigned Midwest region to ensure meeting EPA regulation compliance.

Accumulations Center Manager, September 1990 – November 1994

Responsible for four different sales branches coordination of product delivery and removal of hazardous waste recycling within the region. Completed shipping hazardous waste manifest documents to ensure proper government regulations were met.

Route Sales and Service Representative, May 1990-September 1990

Provided all sales and service routes within the Industrial division.

Kankakee, IL, Catholic Cemeteries of the Diocese of Joliet

Superintendent, 1975 – 1989

Designed, developed, and managed a monument sales business for several different cemeteries within the Catholic Cemeteries of the Dioceses.

Worked with funeral directors on pre and at need burial arrangements

Prepared as well as supervised grave site locations for burial: locating site, equipment preparation, grave side and Mausoleum internment, and grave enclosement.

Completed all grounds and equipment maintenance including: pruning, trimming, landscaping, turf care, servicing all cemetery equipment, etc.

Education

Kankakee Community College, Kankakee, IL

Attended and completed courses in: welding, small engine repair, 1977

Westview High School, Kankakee, IL

High School Diploma, 1975

Professional Training & Skills

OSHA Training Hazardous Waste Training DOT Training

EPA Training CPR & First Aid Homeland Security Compliance

References and Supporting Documentation Furnished upon Request

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