Profile Summary

Seasoned supply chain, logistics and operations manager with 20+ years of experience in the manufacturing and construction industry in Honduras, Central America, permanently inspired to pursue the greater good with unbreakable ethics by focusing on continuous processes improvement to streamline operations by reducing supply chain cycle time to effectively decrease costs, increase revenue and promote organizational efficiency through developing team members’ strengths via mentoring and coaching to build dynamic yet flexible high-performing teams devoted to overcome challenges and meet or often surpass company goals within or under budget. Core Skills

Communication and Negotiation skills/ Supply Chain Management Abilities: Development of strategic alliances with our national and international supply chain based on mutual confidence and its alignment with the strategic vision of our company Achievements: Cost reduction through effective negotiations and increase of profit margins in addition to gathering relevant industry market intelligence to support critical issues of the business Time management skills / Logistics (transportation and inventory management) Abilities: Efficiency and effectiveness in building customized, innovative logistics solutions on local and international shipments, warehousing, and inventory control. Achievements: Cost reduction by decreasing inventory and improving just-in-time deliveries Organizational skills / Administration, Customer service, Imports/Exports, Accounting Abilities: Expenses control, budget projection, cash flow, product costing & development, customer service, payroll, general accounting, and compliance to Honduran fiscal & legal duties. Achievements: Process improvement and standardization of procedures to support operational decision making, business improvement and cost control efforts. Education

UNITEC San Pedro Sula, Honduras

Master Degree in Operations and Logistics [GPA 3.08] April 2012 – September 2015 Thesis: Application of Six Sigma Methodology to Improve Customer Satisfaction on a Supply Chain Process USAP (Universidad Privada de San Pedro Sula) San Pedro Sula, Honduras Bachelor’s Degree in Business Administration [GPA 2.91] June 1994 – November 1997 Centro Cultural Sampedrano San Pedro Sula, Honduras Executive Bilingual Secretary January 1987 – November 1989 Honored with Gold Medal for Academic Excellence

NORMA

CRUZ

ac0276@r.postjobfree.com

+1-954-***-****

11901 Abess Blvd, #3308

Jacksonville, FL 32225

BILINGUAL SERVICES

ADMINISTRATION – SUPPLY CHAIN - LOGISTICS

50%

50%

100% me!

100% me

Experience

HOOK Translations Lewes, Delaware, USA

Account Manager March 06 – June 09, 2017

Responsible for pursuing, nurturing and netting new business relationships, and servicing existing clients.

Developed the sales prospect procedure using the inbound sales methodology

Maximized the use of the HubSpot CRM by pursuing online training

Converted 2 sales leads per week through warm emails and cold calls

Coordinated with translators to ensure timely and accurate delivery of all projects

Assisted with social media postings

Reported weekly on the performance status of the accounts ENERCOM, S. de R.L. San Pedro Sula, Honduras

Purchasing and Logistics Manager October 2013 – April 2016 Responsible for developing and managing the strategy and daily activities of the sourcing and procurement of electrical and HVAC materials, equipment and services, with a complete follow through the supply chain cycle, reducing and managing inventory and ensuring timely logistical importation and/or distribution to the construction projects according to the project’s timeline, at the most advantageous cost, quality, and just-in-time delivery, to positively impact the company’s profitability through building mutually beneficial business relationships with logistics and procurement suppliers, in addition to safeguarding the branded image of professionalism of the company by overseeing the predictive and preventative maintenance of the fleet, premises, tools, equipment, and office furniture.

Developed domestic and international sources to ensure a robust and reliable supplier base

Evaluated suppliers’ performance according to the appropriate metrics of the ISO 9001:2008 norm

Developed and implemented effective inventory strategies and lean management techniques (data entry, cycle counts, pick tickets and warehouse location accuracy) consistent with the company’s strategic direction for the efficient movement of materials throughout the project management cycle to ensure decrease of on-hand inventory and increase inventory turnovers with no negative impact to the company’s performance.

Worked directly with cross-functional teams (internal and external) including Engineering, Finance, Project Control, QA and Safety to overcome challenges and achieve objectives

Managed effective financial performance assigned to procurement and logistics services on project closeouts and maintained accurate cost database to support bidding process

Identified and managed risks to monitor financial and operational performance against the agreed timelines, and initiated corrective action where and when appropriate including receivables, claims, contract changes, vendor account reconciliation, safety issues, customer complaints, etc.

Reinforced efficient and effective use of the software and documentation standards within our team to ensure accurate reports and statistics to make valid decisions for accountability purposes

Developed teamwork collaboration which resulted in 12% improvement on internal customer service satisfaction

Achieved the 14 KPIs during 2014 and 2015 earning the quarterly and yearly bonuses

Implemented one-to-one meetings for employees to vent or share their pain points which resulted in greater employee engagement and marked performance improvements

Hired, appraised, disciplined, supervised a team of 6 associates --4 office staff and 2 drivers plus temporary warehouse personnel by monitoring their performance, development, and productivity, and terminated employees in accordance to the Honduran labor law regulations and company policy

Supplied needs for an average of 23 projects per month with 35 purchase orders per day ICCE, S. de R.L. San Pedro Sula, Honduras

Operations and Logistics Manager August 2010 – January 2013 Responsible for the overall direction of supply chain management from strategic sourcing, procurement, and logistics through inventory management and its final product delivery to the construction site while meeting ISO requirements for electrical, HVAC, and civil engineering work.

Structured the supply chain process and staffed it accordingly to conduct same duties as in ENERCOM

Established main warehouse, laid out a workable plan (bins, software, staff) to minimize risk (theft and quality) to guarantee availability of materials and equipment necessary to meet the installation deadline

Implemented cross-functional vendor selection and evaluation of suppliers’ performance by having devised an inter-departmental team review

Supervised a team of 10 associates: 5 office staff, 3 drivers and 2 warehouse employees

Supplied needs for an average of 18 projects per month with 30 purchase orders per day MAC, S. de R.L. San Pedro Sula, Honduras

Administrative Manager October 2007 – July 2010

Supported operations of this garment manufacturing plant by supervising administrative staff --accounting, imports and exports, purchasing, and inventory management-- enforcing Honduran fiscal, governmental & legal requirements in addition to maintaining a safe and healthy work environment. Acted as a liaison with corporate accounting and local operations management to support operational decision making, business improvement and cost control efforts.

Implemented new weekly payroll policy and procedure for security purposes to automatize payment for 1200 production employees

Achieved financial objectives by anticipating requirements, submitting budget to corporate, scheduling expenditures on the cash flow, monitoring costs and analyzing variances

Maintained continuity among corporate and local work teams by documenting and communicating actions, irregularities, and continuing needs

Supervised a team of 13 associates: 7 office staff, 1 driver and 5 warehouse employees ARTESANOS, S.A. de C.V. San Pedro Sula, Honduras

Logistics Manager November 1995 – October 2007

Responsible for driving overall end-to-end supply chain optimization and product life cycle management from launch to end of life by developing and implementing supply chain strategy (benchmarking and strategic material requirement planning) and supply network optimization by supervising and executing local and international purchasing, inventory control, imports/exports compliance, logistics (local and offshore), administration of the Engineering department, and customer service for this wood and metal furniture manufacturing plant.

Initiated and launched transition of product development from manual drawing to Autocad

Provided training of the ERP system GOPRO and ensured a smooth transition for the production team

Supervised a team of 15 associates: 9 office staff, 3 drivers and 3 warehouse employees Other Skills

Technical:

Proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint), internet, and Prezi

Knowledgeable in ERP systems –Oracle and SAP and other customized softwares Language: Native Spanish and fluent English

Other: Ability and willingness to travel up to 50% of the time or as needed

Contact this candidate