Manager Customer Service

Karen Lee Harris

Phone: 469-***-**** Email: ac026e@r.postjobfree.com Location: Bedford, Texas

Objective: To obtain a position with a company in which I can utilize my computer knowledge, strong people skills, and organizational abilities, with the opportunity for growth and advancement.

Personal Qualifications:

Written and Verbal Communication Skills

Dedicated

Reliable

Organized

Interpersonal Skills

Self-Starter

Motivated

Team Player

Analytical and Problem-solving Skills

Proficient with Microsoft Office Suite, Yardi,

Onesite, AMSI, TOPs, and QuickBooks

Ability to type 55 WPM

Education:

Associates of Arts in Business Administration

Mira Costa Community College Oceanside, CA May 2002

Cumulative G.P.A. 3.75

National Dean’s List 2001 – 2002

President’s List 2001 – 2002

Work Experience:

Assistant Property Manager

Block Multifamily Lewisville, TX December 2013 – March 2017

Review all account ledgers for residents

Input online payments and process all payments received by management

Notify residents of outstanding balances

Audit all move in and renewal files to ensure the appropriate documents are on file

Identifying account issues and implement appropriate solutions

Assist the onsite Business Manager with various daily tasks

Assistant Community Manager

Maxus Properties Richardson, TX September 2011 – December 2013

Process all deposits and rent payments in a timely manner

Audit all move in and move out files to ensure the appropriate documents are on file

Identifying property issues and finding appropriate solutions to implement

Promptly address customer concerns in a professional manner to guarantee the highest level of customer service is achieved

Evaluate the current rental market and recommend necessary changes in rental rates and/or specials

Monitor service request and communicate crucial information to the maintenance team.

Property Director

ZRS Management, LLC Orlando, FL January 2007 – May 2011

Property Director at Serenata Condominium Association from July 2010 – May 2011

Assistant Property Director position at the following 3 properties:

Tradewinds at Metrowest from January 2007 - October 2008

Belmont, Charlestowne, Manor Row at Park Central from October 2008- December 2008

MOSAIC at Millenia from December 2008 – July 2010

Assisted in collecting over $700,000 in past due assessments for Serenata Condominium Association

Implement the rules and regulations of the community. Notify Owners and Tenants of violations and ensure the violation is rectified in a timely manner.

Audit files to ensure all required documentation is processed according to company guidelines.

Processes move in and move out files.

Report delinquent move out files to the Rental Collections company.

Work within the guidelines found in the Condominium Documents to ensure the property is well maintained and the appropriate action for resolving problems are utilized.

Collect and process all condominium owner assessment payments.

Collect and process all rental payments from tenants.

Communicate with Association Attorney to assist them in proceeding with the collection of delinquent homeowner assessment payments.

Report delinquent tenants to the Rental Attorney. Perform weekly follow-ups with Attorney on the eviction status.

Work with the current budget and report any budget variances.

Review and pay all approved invoices for both the Condominium Association and the Rental Office on property.

Experienced in Onesite Realpage, AMSI, and TOPs

Teller I

SunTrust Bank Ocoee, FL February 2006 – August 2006

Everyday duties included being responsible for a cash drawer and assisting customer with their transactions.

Take the time to identify opportunities for product sales for each customer and refer them to the appropriate department.

Communicate with Teller Coordinator daily to evaluate performance and learn about the most updated work procedures.

Responsible of the ordering and organization of any supplies.

Kitchen Remodeling Administrator

Sears Home Improvement Products Longwood, FL April 2005 – February 2006

Through the use of 20/20 design, create a computer generated photograph of a potential client’s remodeled kitchen

Audit jobs to ensure all parts being ordered have been priced correctly and the credit department has approved the client’s financing.

Communicate with Project Coordinators to verify any discrepancies with orders.

Work with different cabinet, countertop, and plumbing vendors to follow up on all parts needed to complete the kitchen remodeling jobs.

Assist the Windows/ Doors Administrators in auditing and ordering

Merchandise Cast Member – The Grand Floridian Resort and Spa

Walt Disney World Lake Buena Vista, FL June 2003 – April 2005

Interacting with guest, by following the company’s guidelines in creating “Magical Moments”, to initiate a meaningful connection

Responsible for setting up and stocking shelves, counters, or merchandise tables in a way that promotes sales

Answering guest questions about the use and price of merchandise, as well as additional information of events occurring at Walt Disney World.

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