Service Representative Customer

Dawna M Tyrrell

813-***-**** ac024j@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

An experienced Customer Service Representative Possess strong leadership, teamwork, and multi-tasking ability, resourcefulness, work well under pressure and in a fast-pace environment.

Creative, self-motivated, detail-oriented, fast learner professional with ability to organize and prioritize

Ability to communicate on various levels with superior, colleagues and clients

Working knowledge of MS Suites, variety of office equipment and able to type 40 wpm

PROFESSIONAL EXPERIENCE

March 2011 to March 2017 Binder and Binder Social Security Law Firm Tampa, FL

Mail Clerk/Trainer

Prepare incoming mail for distribution

Use hand and mailing machines to time stamp, open, read, sort and route incoming mail

Identify and work log mail under clients case

Train new employees in department

August 2010 to March 2011 New View Inc

Sarasota, FL

Cleaning Supervisor

Clean model homes

Pre-construction clean-up

September 2000 to July 2009 USAA

Tampa, FL

Member Service Representative

Handle automobile, homeowners, renters, personal articles, and umbrella policies for members in Florida and 14 other states

Complete call from start to finish to include but not limited to: billing, account updates, quotes, issues, rates, coverage’s, contracts, and eligibility

Service members on company website

Handle mail received from members and 3rd parties: appraisals, lien holder updates, driver’s licenses, and more.

Execute underwriting analysis to evaluate risk acceptability and evaluate appropriate product pricing

Document each call and diary for any follow-up

Cross sell additional products and services to best assist members and serve their needs

June 1997 to September 2000 USAA

Tampa, FL

General Clerk/Mail

Sort and distribute incoming mail

Identify, index, and scan mail for permanent image

Refill and keep records of stamp machines, responsible for all overnight delivery packages, incoming and outgoing

Service 1200+ employees at cashier window for personal mail, stamps, faxes, copies, and shipping needs

Efficiently and accurately process sales and return transactions on the cash register for employees

Balance and close register daily, Complete bank deposits

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