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Manager Customer Service

Location:
Colorado Springs, CO
Salary:
$53,000
Posted:
June 30, 2017

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Resume:

JACQUELINE F. MORFITT

**** ******** ****** ******** ******* CO 80917

ac022p@r.postjobfree.com

719-***-****

OBJECTIVE

Customer service, looking for a career change back in Colorado Springs

EXPERIENCE

July 2014 – August 2016 Buffalo Wild Wings – Corporate

Colorado Springs, CO and Orlando FL

Front of house manager, Bar manager

Facilitate customer’s needs.

Supervision of FOH and BOH employees.

Write all employees schedules

Involved in managing food, liquor, labor cost and all controllables.

Involved in interviewing and the hiring process.

Involved in all new hire paperwork and maintaining files.

Manage store cleaning and safety programs.

Ordering of liquor, uniforms, trucks and training supplies,

Knowledge in Microsoft Excel, Word, and Outlook.

Srevsafe certified

September 2011 – July 2014 California Pizza Kitchen – Corporate

Colorado Springs, CO

Front of house Manager, Bar Manager, and Personnel Manager

Facilitate customer’s needs.

Supervision of FOH and BOH employees.

Write all employees schedules

Involved in managing food, liquor, labor cost and all controllables.

Involved in interviewing and the hiring process.

Involved in all new hire paperwork and maintaining files.

Manage store cleaning and safety programs.

Ordering of liquor, uniforms, trucks and training supplies,

Knowledge in Microsoft Excel, Word, and Outlook.

Srevsafe certified

April 2010- September 2011 Garbanzo Mediterranean Grill

Colorado Springs CO

Manager of a quick service concept

Involved in opening two stores

Involved in managing food and labor cost as well as all controllables

In charge of all office paper work including invoices and writing the weekly P&L

In charge of all orders and keeping pars

Involved in writing weekly schedules

Managing safety programs and weekly inspections

Knowledge in Microsoft Excel, Word, outlook, Menu link, Aloha, e-restaurant

Sresafe certified

July 2009- April 2010 Garden of the Gods Catering

Colorado Springs CO

Server and Bartender

Running a high revenue bar

Serving at a 5 star restaurant

August 2003 – July 2009 California Pizza Kitchen – Corporate

Colorado Springs, CO & Kansas City, MO

Front of house Manager, Bar Manager, and Personel Manager

Server, Server Trainer, Counter, Dining Room Shift Leader(Phase 1), Head Trainer for CCP 200

Facilitate customer’s needs.

Supervision of FOH and BOH employees.

Involved in managing food, liquor, labor cost and all controllables.

Involved in interviewing and the hiring process.

Involved in all new hire paperwork and maintaining files.

Manage store cleaning and safety programs.

Ordering of liquor, uniforms, trucks and training supplies,

Knowledge in Microsoft Excel, Word, and Outlook.

Srevsafe certified

February 2002– December 2002 Mel Fischer Treasury Store Kissimmee, FL

Sales Associate, Sales Manager

Facilitate customer’s needs.

Supervision of employees.

Involved in managing daily inventory.

Involved in training new sales associates.

Organized invoices accounting staff.

Involved in store cleaning and safety programs.

EDUCATION

2003 /2009 Pikes Peak Community Collage Colorado Springs Co,

General studies

Dental assisting

REFERENCES

Jason Kawakami 719-***-****

Previous GM California Pizza Kitchen

Doug Boyer 801-***-****

Previous regional director California Pizza Kitchen

Jessica Miller 561-***-****

Event planner Garden of the Gods Catering

Breanna Newkirk 719-***-****

Event planner Beyond Beautiful Events



Contact this candidate