LaSonya Williams

**** * **** *** ***. E

Center Point, AL 35215

ac01xb@r.postjobfree.com

Contact Phone: 205-***-****

Over 30 years’ experience working in the administrative and customer service fields. Strong data entry skills and 10-key.

Work Experience

Staffmark

Data Entry Specialist/Digital Banking

BBVA-Compass

Hoover, AL 35244

October 2016- March 2017

Take information from different locations that is written down, such as cancelled checks, bills, reports, or other information, and enter it into an electronic data system for storage and analysis.

Assistant Store Manager

See Me Fashions Too

Tarrant, AL 35217

November 2014-Current

Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs. Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise. Ensures all pricing, signage, and displays are correct at all times. Enforces all company policies and procedures, including health, safety, and security. Manages and controls shrink.

Tax Preparer

In & Out

Tarrant, AL 35217

January 2016-April 2016

Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances. Used all appropriate adjustments, deductions, and credits to keep clients’ taxes to a minimum. Prepared or assisted in preparing simple to complex tax returns for individuals or small businesses. Computed taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.

Receptionist

Mr. Glenn’s Barber Shop

Birmingham, AL

May 2015-December 2015

Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greeted customers entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Scheduled appointments and maintain and update appointment calendars. Resolved complaints from customers or the public.

Family Caregiver

TJARS INC.

Birmingham, AL

November 2014-May2015

Provided patients and families with emotional support and instruction in areas such as caring for infants, and toddler age children, preparing healthy meals, living independently, or adaption to disability or illness. Performed a variety of duties as requested by client, such as obtaining household supplies or running errands. Accompany clients to doctors’ offices or on other trips outside the home, providing transportation, assistance, and companionship.

Office Manager

Trussville Child Development Center

Trussville, AL

May2013-November2014

Created lesson plans. Maintained records of daily activities and progres. Maintained contact with parents through conferences and meetings.

Childcare Instructor

Olivet Monumental Baptist Daycare

Birmingham, AL

May2012-April 2013

Kept records on individual children. Encouraged language development. Read to children and taught through daily lesson plans. Ensured confidentiality and safety for all children.

Patient Care Attendant

Shelby Mental Health

Birmingham, AL

January 2011-February 2012

Assisted patients with personal hygiene including bathing, grooming, and dressing. Administered prescribed medications as directed by physician. Changed bed linens and made beds.

Customer Service Representative

Walmart Super Center

Trussville, AL

May 2006-September 2011

Assist customers with exchanges, used cash register, counted money, balance, work with accounts payable and receiving. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Education

High School Diploma, General Studies

Carol W. Hayes

Birmingham, AL

Human Resource Management

Strayer University

Birmingham, AL

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