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Resume:
CURRICULUM VITAE
REKHA.M
Mobile No: 954-***-****
Email id: *******************@*****.***
CAREER OBJECTIVE
To Pursue a Successful Career, one that would bring out the best in me and enhance my attributes as a professional and also an individual to benefit my organization and myself.
EDUCATIONAL SUMMARY
Pursued M.A Economics as correspondence from Madurai Kamraj University in 2016.
B.A (Economics) Passed in the year 2009.
Plus two in Humanities Passed in the year March 2006.
SSLC Passed in the year March 2004.
COMPUTER KNOWLEDGE
Office Secretary Course (MS Office)
Tally
Computer Teacher Training Course
Web Designing
MS Excel, MS Access
WORK PROFILE
Ocwen financial solution private limited, Bangalore: Worked as Quality Control Analyst from August 2015 to December 2016.
Job Profile
Assigning work to team members.
Performing the 100% quality check for the Loans processed.
Handling Business Unit calls on a weekly basis.
Identifying the process improvement areas in the process.
Attending the Rush cases and responding to the clients.
Assisting the team in the process related queries.
Root cause Analysis presentation on monthly basis.
Call monitoring and sharing feedback
Taking team huddle.
Participated in assisting with Quality lessons and improved quality performance.
Maintaining monthly and weekly dashboard.
Maintaining Daily statistics and Volume Productivity tracker of the team.
Infosys Bpo Ltd, Bangalore: Worked as Sr. Process executive from April 2013 to July 2015.
Job Profile: Working for merchant chargeback team in credit cards section.
Key Responsibilities
Process debit and credit payments for merchant.
Responsible for investigating and reversing credit card charges disputed by account holder.
Provide resolutions and implements corrective actions to improve chargeback process.
Investigates chargeback deduction balances and provide solutions to reconcile differences.
Actioning all cases before deadline.
Giving 100% quality and efficiency.
Sending reports to team of deadline cases.
Achievements
Received certification of T100(foundation course in banking)
Received extra miler award
Received spot award
Trainings Attended
Planning and organization
Problem solving and decision making
Presentation skills
Coaching skills
Building teams
Palghat Homes, Kerala: Worked as Accountant and Customer care from 4th July 2012 to 31st of May 2013.
Company profile
Palghat homes are a construction company. Each project is conceived by the best of consultants with detailed planning, Accuracy and speedy implementation. The materials used are of very high standard and stick to the specifications given at the time of agreement and ensure that project is completed on time.
Job Profile
Maintaining daily accounts
Making a call to customer for payment
Resolving customer queries
Taking care of customer needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer requirements are met.
Maintains reports of enquires from various customer.
Palghat Lions School, Kerala: Store in charge from June2010 to May2012.
Institution Profile
This school was started as the first English medium school in 1952 by a private body of educationally minded citizens of Palakkad. It provides quality education and creates the right environment for education. Develop all round personality of the children
Job Profile
To check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.
To maintain proper records
To ensure safe keeping both as to quality and quantity of materials.
To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues.
PERSONAL INFORMATION
Date of birth
16th January 1989
Languages
English, Malayalam, Hindi, Tamil
Marital Status
Married
Religion
Hindu
Sport Activities
Badminton
Hobbies
Listening to music
Strengths : Positive and Hardworking
Place : Kerala
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