CURRICULUM VITAE

REKHA.M

Mobile No: 954-***-****

Email id: ac01uv@r.postjobfree.com

CAREER OBJECTIVE

To Pursue a Successful Career, one that would bring out the best in me and enhance my attributes as a professional and also an individual to benefit my organization and myself.

EDUCATIONAL SUMMARY

Pursued M.A Economics as correspondence from Madurai Kamraj University in 2016.

B.A (Economics) Passed in the year 2009.

Plus two in Humanities Passed in the year March 2006.

SSLC Passed in the year March 2004.

COMPUTER KNOWLEDGE

Office Secretary Course (MS Office)

Tally

Computer Teacher Training Course

Web Designing

MS Excel, MS Access

WORK PROFILE

Ocwen financial solution private limited, Bangalore: Worked as Quality Control Analyst from August 2015 to December 2016.

Job Profile

Assigning work to team members.

Performing the 100% quality check for the Loans processed.

Handling Business Unit calls on a weekly basis.

Identifying the process improvement areas in the process.

Attending the Rush cases and responding to the clients.

Assisting the team in the process related queries.

Root cause Analysis presentation on monthly basis.

Call monitoring and sharing feedback

Taking team huddle.

Participated in assisting with Quality lessons and improved quality performance.

Maintaining monthly and weekly dashboard.

Maintaining Daily statistics and Volume Productivity tracker of the team.

Infosys Bpo Ltd, Bangalore: Worked as Sr. Process executive from April 2013 to July 2015.

Job Profile: Working for merchant chargeback team in credit cards section.

Key Responsibilities

Process debit and credit payments for merchant.

Responsible for investigating and reversing credit card charges disputed by account holder.

Provide resolutions and implements corrective actions to improve chargeback process.

Investigates chargeback deduction balances and provide solutions to reconcile differences.

Actioning all cases before deadline.

Giving 100% quality and efficiency.

Sending reports to team of deadline cases.

Achievements

Received certification of T100(foundation course in banking)

Received extra miler award

Received spot award

Trainings Attended

Planning and organization

Problem solving and decision making

Presentation skills

Coaching skills

Building teams

Palghat Homes, Kerala: Worked as Accountant and Customer care from 4th July 2012 to 31st of May 2013.

Company profile

Palghat homes are a construction company. Each project is conceived by the best of consultants with detailed planning, Accuracy and speedy implementation. The materials used are of very high standard and stick to the specifications given at the time of agreement and ensure that project is completed on time.

Job Profile

Maintaining daily accounts

Making a call to customer for payment

Resolving customer queries

Taking care of customer needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer requirements are met.

Maintains reports of enquires from various customer.

Palghat Lions School, Kerala: Store in charge from June2010 to May2012.

Institution Profile

This school was started as the first English medium school in 1952 by a private body of educationally minded citizens of Palakkad. It provides quality education and creates the right environment for education. Develop all round personality of the children

Job Profile

To check and receive purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.

To maintain proper records

To ensure safe keeping both as to quality and quantity of materials.

To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues.

PERSONAL INFORMATION

Date of birth

16th January 1989

Languages

English, Malayalam, Hindi, Tamil

Marital Status

Married

Religion

Hindu

Sport Activities

Badminton

Hobbies

Listening to music

Strengths : Positive and Hardworking

Place : Kerala

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