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Customer Service Information

Location:
Fond du Lac, WI
Posted:
June 28, 2017

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Resume:

Ciera Smith

*** *. ****** #**

FOND DU LAC, Wisconsin 54935

920-***-**** or 920-***-****

ac01tr@r.postjobfree.com

PROFESSIONAL SUMMARY

Cashier, stocker, modular team, customer service supervisor

SKILLS

Cashier: greet and check out customer

Stocker: stock freight to their assigned aisle, bin overstock freight

Customer service supervisor: supervise cashiers, set up front end for 1st shift and make sure front end is tidy before I leave

WORK EXPERIENCE

02/2017-5/2017

Manpower- General Labor

Load and unload trucks

Inventory trucks and freezer

Clean office area

Sweep and mop floors

Clean bathroom

8/2015 to 11/2016

WALMART

Fond du lac, Wisconsin

Customer Service Supervisor

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Assist customers by providing information and resolving their complaints.

• Answer customers' questions, and provide information on procedures or policies.

• Calculate total payments received during a time period, and reconcile this with total sales.

• Cash checks for customers.

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Offer customers carry-out service at the completion of transactions.

• Process merchandise returns and exchanges.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Request information or assistance using paging systems.

• Sort, count, and wrap currency and coins.

• Supervise others and provide on-the-job training.

6/2014 to 8/2015

Walmart

Fond du lac, Wisconsin

STOCKER

• Answer customers' questions about merchandise and advise customers on merchandise selection.

• Clean display cases, shelves, and aisles.

• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

7/2013 to 8/2014

Walmart

Fond Du Lac, Wisconsin

Cashier

• Answer customers' questions, and provide information on procedures or policies.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Cash checks for customers.

• Greet customers entering establishments.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Offer customers carry-out service at the completion of transactions.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Request information or assistance using paging systems.

• Request information or assistance using paging systems.

9/2012 to 3/2013

Walmart

Fond du lac, Wisconsin

money center

• Determine work assignments and procedures.

* reset modular

* reset shelves to the correct location

* Change shelf/ pricing labels to the correct product

* restock product to the correct location on the modular

• Answer customers' questions, and provide information on procedures or policies.

• Assist customers by providing information and resolving their complaints.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Cash checks for customers.

• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Offer customers carry-out service at the completion of transactions.

• Process merchandise returns and exchanges.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Request information or assistance using paging systems.

7/2012 to 3/2013

Walmart

Fond du lac, Wisconsin

cashier

• Answer customers' questions, and provide information on procedures or policies.

• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

• Cash checks for customers.

• Greet customers entering establishments.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Offer customers carry-out service at the completion of transactions.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

EDUCATION

9/2002 to 3/2007

Wells academy

Business



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