Customer Service Information
Resume:
Ciera Smith
FOND DU LAC, Wisconsin 54935
**************@*****.***
PROFESSIONAL SUMMARY
Cashier, stocker, modular team, customer service supervisor
SKILLS
Cashier: greet and check out customer
Stocker: stock freight to their assigned aisle, bin overstock freight
Customer service supervisor: supervise cashiers, set up front end for 1st shift and make sure front end is tidy before I leave
WORK EXPERIENCE
02/2017-5/2017
Manpower- General Labor
Load and unload trucks
Inventory trucks and freezer
Clean office area
Sweep and mop floors
Clean bathroom
8/2015 to 11/2016
WALMART
Fond du lac, Wisconsin
Customer Service Supervisor
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
• Assist customers by providing information and resolving their complaints.
• Answer customers' questions, and provide information on procedures or policies.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Cash checks for customers.
• Compute and record totals of transactions.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Keep periodic balance sheets of amounts and numbers of transactions.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Offer customers carry-out service at the completion of transactions.
• Process merchandise returns and exchanges.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Request information or assistance using paging systems.
• Sort, count, and wrap currency and coins.
• Supervise others and provide on-the-job training.
6/2014 to 8/2015
Walmart
Fond du lac, Wisconsin
STOCKER
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Clean display cases, shelves, and aisles.
• Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
7/2013 to 8/2014
Walmart
Fond Du Lac, Wisconsin
Cashier
• Answer customers' questions, and provide information on procedures or policies.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
• Cash checks for customers.
• Greet customers entering establishments.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Offer customers carry-out service at the completion of transactions.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Request information or assistance using paging systems.
• Request information or assistance using paging systems.
9/2012 to 3/2013
Walmart
Fond du lac, Wisconsin
money center
• Determine work assignments and procedures.
* reset modular
* reset shelves to the correct location
* Change shelf/ pricing labels to the correct product
* restock product to the correct location on the modular
• Answer customers' questions, and provide information on procedures or policies.
• Assist customers by providing information and resolving their complaints.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
• Cash checks for customers.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Offer customers carry-out service at the completion of transactions.
• Process merchandise returns and exchanges.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Request information or assistance using paging systems.
7/2012 to 3/2013
Walmart
Fond du lac, Wisconsin
cashier
• Answer customers' questions, and provide information on procedures or policies.
• Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
• Cash checks for customers.
• Greet customers entering establishments.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Offer customers carry-out service at the completion of transactions.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
EDUCATION
9/2002 to 3/2007
Wells academy
Business
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