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Manager Technical Support

Location:
Owings Mills, MD
Salary:
100,000
Posted:
June 28, 2017

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Resume:

NEPHTALI LEMUS

**** ************** **., ****** *****, MD 21117 (H) 410-***-**** (C) 443-***-**** ac01s8@r.postjobfree.com

Personal Summary

Dedicated and self motivated professional, with 18 years experience in operations/production management role. Extensive experience managing large scale projects from the requirements, gathering phase to completion. Highly skilled in tracking details, meeting deadlines, and following up with internal and external business partners to ensure on time completion within budget(s). Strong ability and interest in learning and incorporating new technology. Results driven management professional, with exceptional communication and problem solving leadership skills. Highlights

Practices Safety First Procedure Implementation Inventory Management

Bilingual (Spanish) Account Management Strategic Planning

Customer Service Microsoft Office Material Handling Work History

Jan 2017 – Present Ink Room Manager

Nashville, TN Wikoff Color Corporation

Manufacturer of tailor-made inks to maximize pressroom efficiencies, and highly technical, service oriented approaches to ink making.

Revitalizing an ink department that is responsible for quality controlling of inks made and used at location with 4 wide web presses. Providing press side technical service of solvent inks. Managing and improving databases for computerized ink blending and color standards. Accomplishments:

Reduced press down time by 20% with the first 30 days, reducing inks costs Dec 2014 – Oct 2016 Inks & Coatings Quality Manager Owings Mills, MD Hart Industries Inc.

Flexographic printer specializing in packaging material for candy consumer products, food- beverage packaging, health care and hygiene packaging, and industrial packaging for the construction industry.

Successfully managed and operated a new ink department. Supervised the Quality Control of all incoming bases, resins, vehicle, coatings and ink additives for multiple Waterbase inks systems. Maintained databases for computerized ink blending and color standards. Supplied inks for 5 wide web presses that operated 24 hours a day. Reported to Operations Manager. Accomplishments:

Reduced annual ink costs by 30%-35%, while increasing profit margins

Complete elimination of overtime created by press downtime due to color quality Dramatically reduced overages for annual operating expense

Standardized spectral color standards for ink room & press side quality control

Managed anilox rolls & their volumes to reduce excessive change over times due to inaccurate color accuracy (Anicam) or ink volume usage shortages

Technical support, regulatory compliance and assisted in new product development Jan 2014 – Nov 2014 Branch Manager

Baltimore, MD Interactive Inks & Coatings

Full service supplier of water-based and UV curable sustainable printing inks and coatings for tag and label packaging industry.

Responsible for all manufacturing, quality control and distribution operations of a production facility with the goal to support regional sales and customers technical needs in the development of the Mid Atlantic and New England regions. Accomplishments:

Successfully started up and established a new satellite branch in less than 2 months

Teamed with Corporate to routinely improved product quality and reduced costs NEPHTALI LEMUS

4422 Marriottsville Rd., Owings Mills, MD 21117 (H) 410-***-**** (C) 443-***-**** ac01s8@r.postjobfree.com

July 2003 – Dec 2013 Mid Atlantic Operations Manager Linthicum, MD Siegwerk Group – Environmental Inks & Coatings Regional manufacturer of UV curing and water-based printing ink systems and varnishes. All the main printing processes are covered including offset, letterpress, flexographic, rotogravure and rotary screen printing.

Managed all operations of the Baltimore production facility. Supply chain management practice; planned, developed, manufacturing and provided products and service to the customers in the Mid Atlantic and the New England regions. Contributed and effectively implemented new methods in its manufacturing, inventory management and shipping operations to improve efficiency. Manage staff, preparing work schedules and assigning specific duties. Maintain a safe and clean environment.

Accomplishments:

Corporate compliance: regionally implemented corporate initiatives in a new supply chain management program with corporate policies, procedures and control systems

Reduced inventory variance to less than 0.5%

Successfully reduced excessive inventory and maintained a 21-30 days operating inventory

EIC’s Presidents Award recipient for 7 years in a row

Assisted in the development and technical support for customers and sales support for the Mid Atlantic and New England regions

Oct 1998 - July 2003 Lab Manager

West Chicago, Il. Flint Ink Group – Arcar Graphics, Inc. Manufacturer of specialized water based and UV curable flexographic and rotary screen printing inks. It became a subsidiary unit of Flint Ink when Flint purchased the Alper Ink Group. Managed the Research & Development and color-matching departments. Conducted various product and raw materials evaluations and tests. Provided product recommendations and color matching analysis. Reviewed and analyzed all technical documentation entry into the global network. Provided technical support in house and offsite to sales and customers. Accomplishments:

Entrusted to monitor and maintain product integrity for high quality of current and future products

Managed 3 offsite satellite manufacturing facilities with formulation accuracy and product quality

Partnered with vendors and internal corporate groups to develop products and technologies that met industry product performance and quality demands Education

High School Diploma Graduated in 1987

Crystal Lake South High School Crystal Lake, Il.

Associate Of Applied Science: Business Management Completed in 1990 McHenry County College Crystal Lake, Il.

Interests & Activities

Freedom Optimist Board of Directors – Soccer Western STES High School – Varsity Soccer Head Coach Maryland Black Ice Softball – 18U Head Coach Western STES High School – Varsity Softball Head Coach United States Soccer Federation - Referee USSSA / ASA / NCAA Junior College Softball Umpire



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