SARITA RAJESH

C-**, VASUDEV CHS,

VADAVLI SECTION

AMBARNATH EAST-421501

Phone No – 025********

Mobile No - +919*********

ac01ne@r.postjobfree.com

Overview

* ***** ** ********** ** back office operations for Chits, Insurance, Gold loan,Fixed deposits. Have maintained superiors’ & peers’ confidence in the efficiency & accuracy of my work.

Objective

To pursue a professionally challenging career in an organization that offers me an opportunity to learn and gives me scope to update my knowledge and skills in accordance with latest trends and be a part of the team that excels in work towards the growth of an organization.

Educational Qualification

Completed B.com in the year 1999-2000 from Mumbai University.

Completed HSC in the year 1996-1997 from Mumbai Board.

Completed SSC in year 1994-1995 from Mumbai Board.

Professional Experience

Worked as a Senior Transport Executive in Kelly services on Accenture account (Feb 2016- Jan 2017)

Job Description

Preparing all the necessary reports like OTA, OTD, Dash board, Daily transport update, Security attendance, etc. in excel for all the 4 Facilities in Mumbai & Pune and updating to the transport manager & Transport Zonal lead.

Preparing all the necessary monthly reports like monthly operation update, security utilization, Shuttle occupancy report, MMR report, Bi weekly Report, Monthly penalty report for Mumbai & Pune and updating to the transport manager & Transport zonal lead.

Uploading the OTA and OTD reports in the standard link and forwarding it to concerned stakeholders.

Coordinating with billing team for ensuring proper submission of trip sheet, costing, vehicle updating for all 4 facilities in Mumbai and Pune. & ensuring payment for the vendors is done on time.

Co-ordinating with all facilities Site Leads for Drivers and Vendor Supervisors BGC Update. (Weekly and Monthly).

Handling Transport Software (TMS – Transport Management System) for Employees Database, Schedule and Routing.

Preparing PPT for weekly safety call.

Updating all the operational records for west zone in excel sheet and forwarding it to the transport leads.

Responding to the queries & escalations of the employees.

Bay Connect: Conducting monthly meetings with the employees for the service feedbacks.

Following-up with vendor on Vehicle compliance.

Attending Pan India Siebel Weekly Call.

Daily reporting to transport manager.

Shriram City Union Finance Ltd. - Worked as Branch Operations Manager from - 2007 -2010

Assistant Branch Manager - 2005 -2007

Team Manager - 2004 -2005

Documentation - 2003 -2004

Computer operator - 2002 -2003

Front Desk - 2001 -2002

Job profile

Responsible for meeting the branch targets set along with the branch head and ensuring proper controls and total adherence to all laid down policies and processes.

Responsible for improving branch cash flow and reducing its arrears by keeping a proper check on collections and ensuring payments are received on time.

Incharge of managing and supporting the back office team and its functioning for Fixed deposits, Gold loan, Insurance and Chits.

Responsible for transactions like substitution, transfer, deletion of defaulting customers with approval.

Month End Reporting review of total business done, total sales and collections, prize money disbursement, customer data, agency data etc.

Dealing with Clients for business and providing end to end support to clients and servicing them throughout.

Working with Executive Trainees and Marketing Team as and when required to ensure proper co-ordination and execution of clients events or company marketing campaigns etc.

Team management.

Training need assessment for the team in terms of process, product knowledge and domain expertise.

Support Internal and External Audits.

Administer & monitor day to day transactions of all products & ensure it is completed on time.

Act as the key interface between the customer and the operation.

Achievements

Been Awarded for Best performer for the year 2004, 2005, 2006 in Admin & Operations.

Strengths

Client servicing/coordination

Prioritize and manage multiple tasks and responsibilities

Positive and Learning attitude

Good Communication Skill

Team work

Personal Details

Date of Birth : 08-September-1979

Languages known : English, Hindi, Marathi & Telugu

Marital Status : Married

Hobbies : Movies, Reading Books

Date: 20/03/2017

Place: Ambarnath (Sarita Rajesh)

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