PROFESSIONAL EXPERIENCE

Cognizant **** - ****

BA\Analyst

On assignment at Pearson Education.

Project Description:

Major US based Publisher

Environment: Adobe Suite, Apogee, migration cutover

Position: BA\Analyst

Client: Pearson Education

Location : NY, NY, USA

The deployment and support of the Alfresco system using Jira for Agile iteration tracking.

Liaison with Business units to assess requirements to create efficiencies in the move from Documentum to Alfresco.

Liaison with Business units to assess requirements for the migration of archived content to new environment.

Gathered and document business requirements, follow standard practices for Requirements Gathering Process, and committed to ensure that systems delivered are of high quality and meet all customer requirements.

Create and maintain strong relationship with Business Partners.

Effectively communicate status, changes, issues and dependencies to the relevant parties and stakeholders.

Effectively communicate requirements with Technology team (Architecture, Development, QA, etc.).

Assisted in cost/benefit analysis and project tracking. Prioritized business requests.

Participate in testing and functional certification process. Review technical product documentation and test plans.

Create and maintain release notes, training materials, and user guides.

Worked with process owners & PM to gather/validate/test both initial requirements & changes orders through the SDLC.

Responsibilities

BA\Analyst \PM

Met with business Units to define need and requirements, explore new opportunities, conduct feasibility studies and recommend process improvements

The deployment and support Silicon Publishing’s connector for use with InDesign and Alfresco.

Workflow mapping of Business Units to streamline working efficiencies moving to Alfresco CMS.

Provide Support and management of project milestones and documentation. Used Google Smartsheets.

Create documentation to determine current workflow in order to translate to newly deployed Alfresco system. Used Lucidcharts to create screen designs and/or wireframes. Created Business Process Maps to document current and future state processes. Create written and graphic documentation to capture Business and Functional Requirements, including Unified Modeling Language (UML) artifacts such as Use Cases and Activity Diagrams where necessary (Lucidcharts).

Assisted in negotiatations to determine project scope and delivery options. influenced the business and IT teams on decisions.

Create documentation to determine current workflow in order to migrate archive to Alfresco.

Provide support for metadata enhancement and application in Alfresco CMS.

The management of a team administering Agfa’s Apogee Pre-Press system.

Strong experience with writing and creating Use Cases and Activity Diagrams (Jira and lucidcharts). And experience working in the Agile Development Methodology, Facilitate Joint Application Design (JAD) sessions with Business and Technology Partners.

Created Business Requirement Documents (BRD) as needed. Full knowledge of SDLC.

Reporting with Jira and to produce reports and defect tracking.

Worked Agile projects to produce expected results to produce release planning based on project capacity.

Facilitate Joint Application Design (JAD) sessions with Business and Technology Partners (Silicon Publishing and Alfresco).

Participated in working meetings with projects team and interfaced with the business to define and translate business requests into technology initiatives.

Cognizant 2011 - 2015

BA\Analyst\PM

On assignment at McGraw-Hill, NY.

Major US based Publisher

Environment: Oracle CRM on Demand

Position: BA\Analyst

Cient: McGraw-Hill\Dodge Data

Location : NY, NY, USA

Program managed integration teams as part of major re-platform of Print to Web to mobile.

Gathered and document business requirements, followed standard practices for Requirements Gathering Process, and committed to ensure that systems delivered are of high quality and meet all customer requirements.

Team comprised of DEV, QA, Management and release/configuration, which included the client team, end users and UAT.

Three phases – Lift and shift of Print content into XML, integration of XML into TeamSite, integration of content into mobile platform including IOS and Android.

Program managed integration teams including ERP systems as part of move to enable Sales to utilize existing CRMOD system on Mobile devices

Team comprised of DEV, QA, Management and release/configuration, which included the client team, end users and UAT.

Create and maintain strong relationship with Business Partners.

Two phases – Assess Sales needs and integrate Oracle Mobile solution.

Effectively communicate status, changes, issues and dependencies to the relevant parties and stakeholders. • Effectively communicate requirements with Technology team (Architecture, Development, QA, etc.).

Participate in testing and functional certification process. Review technical product documentation and test plans. Recommended solutions for application defects, and worked with a multifunctional team to test application fixes and enhancements.

Create and maintain release notes, training materials, and user guides.

Responsibilities

BA\Analyst

Responsible for integrating 3rd party, client management and client user teams

Managed integrated project plans

Maintained project plans, tracking measuring and reporting to stakeholders.

Created Rally stories, documented iterations and release planning.

Maintained capacity planning.

Managed user expectations as well as client management requirements.

The management of a team administering Oracle’s CRMOD.

Managed content within CRMOD (cloud environment)

Maintain Scope to eliminate Creep.

Daily Standup meetings and weekly status meetings.

Worked with product owners and cross functional teams in product backlog creation and grooming.

Status reporting and client communication including status reports to executives.

Worked with process owners & PM to gather/validate/test both initial requirements & changes orders through the SDLC

Responsible to contain costs and stay within management budget constraints.

Rolled out new implementation.

Adobe InCopy and InDesign workflow support. Tied together editorial systems using XML.

The management of XML K4 exports to flow content to web sites using TeamSite and MediaBin.

XML scripting to maintain K4 exports along with some Perl scripting for support of CMS workflows.

Managed and supported users in the use of various systems and software in the creation of workflows.

Provide remote administration of Apple computers using ARD to deploy software and troubleshoot user trouble tickets.

Provide Support of Windows based Adobe and K4 installs. Provide K4 administration and K4 server support, Windows server support, configuration and Perl scripting.

Reporting with Microsoft Project and Rally to produce reports and defect tracking.

Worked Agile projects to produce expected results to produce release planning based on project capacity.

Work closely with Project Manager to manage any required changes in scope.

Create written and graphic documentation to capture Business and Functional Requirements, including Unified Modeling Language (UML) artifacts such as Use Cases and Activity Diagrams where necessary (Visio).

Strong experience with writing and creating Use Cases and Activity Diagrams (Rally and Visio. And experience working in the Agile Development Methodology, Facilitate Joint Application Design (JAD) sessions with Business and Technology Partners (MEI and Interwoven).

Participated in working meetings with projects team and interfaced with the business to define and translate business requests into technology initiatives

Hearst Communications, Magazine Division, Information Services 2005 – 2011

Technical Analyst\PM

Analyzed user workflows to develop systems to manage user interactions with publishing systems and CMS.

Software support for DAM and CMS systems.

Adobe InCopy and InDesign workflow support.

Managed and supported users in the use of various systems and software in the creation of workflows.

Helpdesk support, either on site or remote access. Administered server support for Mac, PC systems, and K4 publishing software.

Managed systems, servers, and workflows

Responsible for the Merlin and NICA digital asset management systems.

Managed various publishing tools and systems which included: Adobe Suite, Font Reserve, Universal Type Server, Rip servers, Masstransit, and NetOp. Including Photoshop, InDesign and InCopy.

Provided remote administration of Apple computers using ARD and Casper software to deploy software packages.

Participated in working meetings with projects team and interfaced with the business to define and translate business requests into technology initiatives.

Recommended solutions for application defects, and worked with a multifunctional team to test application fixes and enhancements.

Primary point of contact for the business for analyzing and resolving production support issues. In this capacity needed to access production systems to troubleshoot issues.

Provides additional training to the business on enhancements and/or defect fixes through personal discussion and documentation.

Quebecor World Pre-Media Nov 1999 – Feb 2005

MAC Color Operator

Duties included color correction and retouching of scanned images including product swatch matching to produce high quality direct mail brochures.

The operation of Linotype-Hell 3900 and Topaz flat bed scanner to create color separations used in the printing of educational reference books and direct mail pieces.

Responsible for color approval of scans using Kodak Approval and Epson digital proofing. Image assembly using customer files performed. Workflow includes the ripping of files for output to Kodak Approval for digital proofing.

The creation of digital files supplied to various printers for direct to plate printing. Film output to AGFA Avantra 30. Software used includes Photoshop, Illustrator, QuarkXpress, Cumulus, Scitex VIP, Retrospect, Color Metrix, Windows 95, Windows NT and Windows XP.

EDUCATION

Kean College, Union NJ, BA English and Communications

The Color Center, Chicago, ILL, Operating the Macintosh for pre-press.

Center for Professional Computer Education, Shelton CT. Microsoft Project for Windows.

Dale Carnegie Graduate

TECHNICAL SKILLS

Windows server management 2003/2008.

Installation of OS and configuration.

Support of Client and Server.

Interface with Vendor for support and upgrades.

Merlin Server Management (digital asset management system).

Windows based SQL, DAM.

NICA Administration (digital asset management system).

Unix based DAM.

Advanced interpersonal, communication, and presentation skills

Create user instructional documents.

Teach user instructional class.

Interface with Vendor for support and upgrades.

Active Directory

Apple OSX server Management.

Adobe Version Cue

Apple OSX management including

Apple Remote Desktop

Casper Suite

Prinergy Servers

Windows based Oracle, database server.

Rules based automation of workflow.

Microsoft XP, 7.

MS Office Suite including Word, Excel, Access, Visio.

Altiris Software.

Magic Software.

Mass Transit Servers Management.

Maintain RIP Servers used to produce internal and final magazine contract proofs.

Assisting Magazine staff with issues using Adobe products, Photo mechanic and other editorial workflows.

Adobe Licensing ordering and tracking of updates and new installs.

Knowledge of FTP, S/FTP and HTTP/HTTPS file transfer protocols

MediaBin, TeamSite CMS

Create and maintain release notes, training materials, and user guides.

Excellent analysis and interviewing skills.

Highly familiar with Software Development Lifecycle Methodology (SDLC).

MS Office expert in Word, Excel, and PowerPoint. Ability to work either independently or closely with others as the needs of the project dictates.

Built use cases with business partners including documenting process flows, business rules, tasking, notifications and articulating overall functionality needed by the business.

Metadata stored in a common model that enforces standards and managed in an integrated repository.

BOX CMS

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