M. Kareem Jordon

*** ****** *****

Stockbridge, Georgia 30281

678-***-**** or 770-***-****

Email: ac01i8@r.postjobfree.com

CAREER OBJECTIVE

Secure a Human Service or Program Management position wherein my abilities, education, and work experiences can be utilized.

EDUCATION

B.A. West Virginia State University

Sociology/Psychology/Social Work

PROFESSIONAL EXPERIENCE

May 2010- April 2017

MBA Wellness Centers

Front Office Manager

. Pre-register new client services, interview, provide orientation, and identify client skills

. Market/match the talents, skills and abilities to prospective clients

. Verify program data to ensure accuracy and implementation of services

. Promote program services through effective phone calls and in-person visits, community outreach

. Calculate, Track, and Interpret program data for filing and outsourcing

. Direct administrative/clerical responsibilities related to event scheduling, filing internal/external communication

. Operate simple office equipment

. Provide safe storage of office equipment and operation materials

. Ability to read, write, and understand Fed-Ex, Lab shipping guidelines/regulations.

. Collect, store and accurately identify urine specimens

. Log, compile, and file client data manually/electronically

. Demonstrate ability to initiate correspondence to community partners/vendors

. Provide exceptional customer service that promotes mission/vision of the agency

. Perform simple mathematical calculations i.e. fractions, decimals, division

. Possess working knowledge of Microsoft Word and Keyboarding skills

. Answer, document, and resolve customer related issues satisfactory to customer needs and agency mission

. Monthly preparation and distribution of program calendar

. Screens visitors and respond to routine customer inquiries

. Provide job placement assistance, referral, and facilitation to partner agencies

. Confirm and coordinate customer appointments, cancellations, and status updates

. Updates/maintain database of current client information and logistical placements

. Assign transportation arrangements for all service visits with clients/customers

. Promote/Market program services to community agencies that support health care mission

. Teamwork, Reliability, and adaptation to change are essential workplace skills

September 2008-April 2010

Cartersville Treatment Center

Cartersville, Georgia 30218

Clinical Supervisor

Staff Development

. Responsible for the recruitment, new hire, orientation of Program staff

. Monitors staff compliance with program policies/procedures

. Ensures that clinic staff have an individualized performance plan for professional compliance

. Supervises graduate level LPC/Social Work interns

Program Development

. Develop/Maintain training protocol for clinic staff

. Prepare monthly/quarterly reports for CRC Board

. Ensure all counselors document/submit patient tracking outcome data

. Facilitate implementation of new outreach initiatives with community agencies

. Coordinate compliance with program regulations in Georgia/Tennessee regarding State policies

. Maintain patient charts according to CRC Board and State regulations

. Consult with Administrator concerning census, patient complaints, census, budget, policy issues

Staff Management

. Supervise day-to-day clinic operations

. Conduct annual performance reviews for Clinic staff

. Resolve client/staff program disputes

. Provide conflict resolution among program staff

. Assign/authorize staff shifts, case reviews, patient dose increases/decreases, and discharges

Public Relations

. Serve as liaison between clinic/ community agencies regarding role, mission, and population served

. Advocate clinic mission to Medical, Legal, Social agencies for interagency partnership

. Attend community meetings related to addiction, domestic violence, and drug court alternatives

2005-2008

West care Georgia

Atlanta, Georgia 30310

Clinical Team Leader

. Develop program standards to meet CARF accreditation

. Conduct initial interview with Fulton County clients to obtain pertinent mental health information

. Perform psychosocial histories for treatment diagnosis, plan/ goals/therapeutic services via ACT teams

. Provide individual, group, and family counseling with moderate/severely disabled individuals

. Establish/maintain case files, referrals, and treatment services for program caseload

. Provide civil and legal testimony in court proceedings related to client services

. Plans/facilitates community outreach and educational activities

. Provide clinical supervision to staff/interns

. Cultivate MOU partnerships with agencies that service like population/services

. Assist in SSI processing, housing referral and placement

. Participate in case reviews, staff meetings, and budget analysis for program goals

1999-2005

Morehouse/Hughes Spalding

Atlanta, Georgia 30303

Program Manager

. Responsible for the daily operations of the Young Men’s Health Center

. Function as liaison for all sites in conducting educational surveys/sexuality workshops

. Coordinate treatment and prevention services for patient care admissions

. Identify/Anticipate clinical course of patients

. Assess response to treatment services during care admission

. Identify/Facilitate discharge planning timeline for post-care discharge services

. Promote cost-effective use and assessments of appropriate services

. Conduct risk assessment and screening for HIV infections

. Maintain patient case management compliance with JACHO regulations

. Perform ER forensic assessment of patient/victims of high profile assaults

. Attend departmental case reviews with Administrative staff to assess patient status

. Act as liaison for hospital staff, DFACS, APS, Advocacy centers, and court services

. Participate in community outreach projects gathering HIV demographic data/trends/practices

. Evaluate the effectiveness/efficiency of existing program services/recommendations

1995-1999

Greater Atlanta Community Corp/City of Atlanta

Atlanta, Georgia 30310

Education Outreach Coordinator

. Develop/Implement corps member education, training, and mentoring service plans

. Perform written evaluations of trainee progress

. Facilitate referrals to address barriers of employment or training services

. Administer various career inventories/assessments tools to develop service plans

. Market program to involve corporate/business sponsors

. Assist in preparation of Contracts/Grants for program funding

. Monitor/audit program expenditures regarding educational vouchers, childcare, transportation, etc

. Maintain comprehensive case management files, progress notes, and discharge summaries

. Develop employment assistance linkages via workshops, job fairs, employment interviews

1990-1995

Atlanta Metropolitan College

Atlanta, Georgia 30310

Instructor

. Prepare/present instructional materials for assigned classes

. Evaluate student performances based on syllabus criteria

. Counsel/advise students relative to class progress, admission, and tutorial support

. Prepare/tutor students for components of the Regents Exit Examination

. Provide instructional resource information for staff development workshops

. Assist in the development/coordination of the Multicultural Advisement Program

. Coordinate/market recruitment outreach projects with local school systems

NATIONAL CERTIFICATIONS

. Master Addictions Counselor

. CCBT – Cognitive Behavioral Therapist

. CfCe _Certified Forensic Counselor

Certified Addiction Counselor I

PROGRAM ACCOMPLICHMENTS

. West care Georgia CARF- Accreditation 3 years

. Grady/Hughes Spalding Community Outreach Award

. Reduced patient admissions for Young Men’s Health Center/47%-2002

. Successful placement of 82% of program participants in Infectious Disease Services-2012

. Selected Program Ambassador for MBA Clinic with Chamber of Commerce/Community Outreach Services

REFERENCES AVAILABLE UPON REQUEST

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