MJ HARRIS

***** *********** ** #*** ******* TX **429

646-***-****

ac01gm@r.postjobfree.com

THE ASSET

Accomplished Business Professional with over 7 years of operational, project management and managerial support to chief officers. Extensive experience in document management, change management sales support, and employee management with groups of over two hundred. Exceptional organizational and problem-solving capabilities with a solid background in coordination, back office management, trouble- shooting, project lifecycle, training, job task analysis, cross cultural communication and team-building. Outstanding customer service, communication, and technology skills with computer proficiency in MS Word; Excel, Access; Outlook; CRM; Flash, EMS and Power Point. Including Charter 2000, Taleo, and SharePoint. Creative expertise in developing and implementing ideas with a foundation of automation.

CAREER EXPERIENCE

Thomson Reuters, Ann Arbor, MI

Business Development Consultant December 2016 – June 2017

Customer retention specialist

Creative correspondence

Adaptive and Incremental Project Management by planning and managing tools and resources

B2B sales

Marketing and Informational Advertising to help companies streamline their processes

Discovering why companies went into business, and helping them be successful at their visions

Crafting specific plans for businesses to acquire new revenue within their current customer base by using automation

Working with other departments to ensure customer satisfaction

Workflow Improvement Specialist-Sales December 2014- 2016

Boosting productivity in business by comparisons of utilization versus realization

Increasing efficiency for businesses by auditing their processes

Troubleshooting business needs to create a smooth workflow

Creating revenue streams by repackaging offerings within businesses

Streamlining processes to save time during busy season for accounting and tax professionals

Transition services from one setup to the next within a conversion

Simplified and Automated customer revenue management to cut expenditures

Designing plans to boost sales and productivity within businesses for growth

Management of client pipeline for revenue and sales

Sales forecasting

Contract preparation

Tax & Accounting-Product Support October 2012-November 2014

Research and support of Government forms and mandates

Directed consumers for tax updates for different programs to be in compliance

Assisted users with software updates for different modules

Worked with Customer service to facilitate billing issues and resolutions

Consistent inbound/outbound contact dealing with client relations

Participated in team building within the immediate employee group and other business groups

Compliance with noted call/listening and percentage goals for employee workload

Customer management through databases and email contact

FAIM Boutique, Flint, MI

Owner/CEO December 2012- February 2015

Managed Store AP/AR

Ordered inventory with different vendors in different businesses

Updated website and maintained social media presence

Created marketing and advertising promotions and materials through vendors and social media

Customer relationship management, face to face and online and through email marketing

Business ethics management; ensuring records were compliant for taxing and licensing

Licensing and filtering of business legality documents and methods

Community relationship management, volunteering and participating in donation by being a community outlet

Created events and business meetings to develop and sustain as a business and community leader

Organized meeting and agenda for calendar year to plan and execute goals successfully

Monsey Tours, Brooklyn, NY

Executive Charter Sales April 2011-June 2012

Contract negotiation with different entities; such as, government, individuals, schools and businesses

Sales through database and customer pipeline

Management of bid contracts with government and business entities (RFB/RFP)

Reports/Confirmations for schedules and workload

Troubleshooter (Software, Customer Service, etc.)

Group management to ensure employees were on time and maintaining schedules

Travel arrangements for groups from 2-240

Project management within office, with different groups, tasks and revenue plans

Government Bid preparation and follow up for implementation

American Airlines, Manhattan, NY

Sales Promotions January-April 2011

Promoting business and Sales throughout the Eastern Division

Customer Service with different vendors within/outside of office

Ticket requests and bookings for internal and external individuals and groups

Event Specialist for setup, breakdown, delivery, management and execution

American Eagle Airlines, Flushing, NY

Office Manager/Staff Assistant 2008-2011

In current responsibility for coordinating all office functions dealing with employee information.

Introduced efficiency-enhancing workflow process improvements.

Decreased office expenditures by creating and starting a recycling program at the company.

Analyzed employee pay and contracts to assist in reconciliation of records.

Time, billing and attendance review.

Extensive problem-solving capabilities.

Maintained a healthy work place, by implementing forms and programs for smooth processing.

Flight-Attendant 2007-2008

Maintained safety and security of passengers.

Kept a clean and organized environment.

Decreased the amount of late flight arrivals and departures.

Customer service.

AWARDS, PROJECTS AND CERTIFICATIONS

Culture & Event Leader- West Coast Team (February 2016- December 2016)

Sales Person of the Week-Professional- Thomson Reuters January 2016

Friday’s For Flint (Flint Water Crisis) Volunteer Coordinator and Fundraising Project Manager (January-March 2016)

WISE (Women Involved in Self Excellence) President and CEO (2015-Present)

Top Sales person of the month, February 2007 97% sales (Citizens Republic Bancorp)

Consistent 98%+ accuracy in calls, call volume and customer satisfaction. (Citizens Republic Bancorp)

Ground Service Coordinator- certified (American Eagle Airlines)

Drug and Alcohol certified notification specialist (American Eagle Airlines)

Spark Small Business Award 2014 (FAIM Boutique)

70% ytd sales margin 2016 West Coast Team (Thomson Reuters)

EDUCATION

University of Phoenix

Degree: December 2017

M.B.A

Project Management-Post Certificate TBA

Eastern Michigan University

Degree: December 2010

Bachelor of Science, Major Psychology/Communications

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