NICOLE KALOGRIS

**** ****** ***** ***** #***, Houston, TX 77063 H: 832-***-**** ac01gk@r.postjobfree.com Personable, responsible and reliable with 10+ years in retail, customer service and administrative background. Solid team player with upbeat, positive attitude.

Creative problem solver

Exceptional communication skills

MS Windows proficient

Proficient in cash management

Customer service-oriented

Accurate and detailed

Certified in 10-key

Human resource laws knowledge

Associate of Arts: Business Administration,

Mira Costa College - Oceanside Ca

Cashier/Customer Service, 02/2016 to Current

The Cheesecake Factory – Houston, Texas, United States Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Administrative Assistant, 06/2014 to 01/2016

JM Appliance & Air Conditioning – Houston, Texas, United States Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Answered and quickly redirected up to 20+ calls per day. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas. Customer Service Representative, 08/2010 to 04/2014 CenterPoint Energy, Inc. – Houston, Texas, United States Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Managed high call volume with tact and professionalism. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

SUMMARY

SKILLS

EDUCATION

WORK HISTORY