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Customer Service Manager

Location:
Agawam, MA
Posted:
June 27, 2017

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Resume:

Z A U R N A G I Y E V

413-***-****

ac01ej@r.postjobfree.com

SUMMARY

Certified project manager with +9 years of experience in production, manufacturing and quality control. Proven leader of cross-functional teams with a focus on maximizing efficiencies, cost-effectiveness and accuracy to meet aggressive deadlines. Delivers award-winning customer service to internal and external stakeholders. Fluent: Multilingual. ISO 9001 : 2008 and ISO 14001 : 2004 Certified. r

PROJECT MANAGEMENT

Project Planning, Design, Modifications

Project Estimates, Budgeting and Resourcing

Vendor Management and Negotiations

Inventory Control and Purchasing

Project Tracking, Documentation, Reports

Collaboration With Cross-Functional Teams

Payroll and Time Sheet Authorizations

Oversight Equipment Maintenance

SUPERVISION

Interviewing, Hiring and Termination

Performance Reviews, Coaching, Mentoring

Monitoring and Improving Work Performance

Enforcement of Policies and Regulations

Staff Training: Machine Operation, Safety

Resolution of Staff Complaints/Grievances

ACCOMPLISHMENTS AND AWARDS

Designed production line machine to reduce completion time by 70%, while increasing worker safety

Negotiated price of packaging materials to achieve annual savings of approximately $53,000

Multiple awards in safety, customer service and highest district sales $130,000 in one quarter PROFESSIONAL EXPERIENCE

Construction Production Manager 2016 - Present

Nescor, West Springfield, Massachusetts

Reviewing proposals / contracting for feasibility, cost and schedule issues

Ongoing evaluation of subcontractors

Responsible for obtaining permits for projects

Responsible for a complete understanding of the job from available verbal and written information

Insuring that each job site is visited daily by a company representative to monitor job progress, quality, safety, cleanliness and site security

Creating job schedules, ordering materials and scheduling sub-contractors

Conducting a pre-construction meeting at the start of each job

Responsible for emailing weekly Job Report to customers

Maintaining job log for each active job

Conducting regular project review meetings with customers

Controlling all change of orders: scope, cost, documentation and customer approval

Responsible for punch list and job completion

Production Manager 2008 - 2016

Trim Solutions LLC., East Windsor, Connecticut

Provide comprehensive project and operations management of exterior trim for commercial and residential buildings manufacturing corporation with $5.7 M in annual sales

Hire and direct production supervisors and staff of +30 people, including orientations, staff meetings, evaluations, disciplinary action and coaching for improved performance

Manage quality control and quality assurance to guarantee compliance with clients’ designs, unit cost standards and production procedures

Analyze production estimates to determine production requirements; develop and recommend strategies to reduce costs of more than $53,000 in 2016

Collaborate with architects and sales representatives and coordinate production activities between departments and ensure the highest levels of customer service

Perform billing, purchasing and reconciliation of receipts and accounts receivables. General Merchandise Manager, Store Management Team 2005 - 2008 The Stop & Shop Supermarket Company, Feeding Hills, MA

Responsible for all aspects of supervision for department leads and store employees (up to 30 people), including customer service staff, cashiers and department personnel

Led cross functional teams to accomplish store goals, increasing sales 12% year over year

Managed merchandise orders and inventory of +$2 M per year

Trained staff on protocols for pricing, stocking and safety procedures Supervisor 2002 - 2005

Super Brush Company, Chicopee, MA

Managed operations for major manufacturer ($1.2M in gross sales) whose clients included Procter & Gamble, Kodak and Johnson & Johnson

Supervised production team of up to 21 machine operators; trained employees on machine operation

Collaborated and coordinated activities with a team of mechanical engineers

Oversaw quality assurance and quality control to ensure compliance with customer specifications and manufacturing regulations

EDUCATION

Bachelor of Science in Engineering, Transportation and Mobility Management Polytechnic State University, Baku, Azerbaijan

PROFESSIONAL CERTIFICATIONS

ISO 9001 : 2008 - Certified

ISO 14001 : 2004 – Certified

OSHA Training

Project Management, Villanova University, Radnor, Pennsylvania

Human Resources Management and Personal Skills Development, Sears University, Springfield, MA

Interdisciplinary Communications, Sears University, Springfield, MA



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