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Manager Customer Service

Location:
United States
Salary:
$48,000
Posted:
June 27, 2017

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Resume:

Sheri Bechtel

**** ******** ****** **********, ** 45211

Home 513-***-**** Cell 513-***-**** E-mail ac01e4@r.postjobfree.com

Objective

To obtain a position where I can maximize my multilayer of administrative skills, customer service skills, office management and pricing consulting and to continue to learn and grow these skills to successfully succeed in all I do.

Summary of Qualifications

I am a results-oriented employee with the keen ability to manage and organize. Work closely with staff and customers to create good vital working relationships. Adaptable to change, quickly learn new programs and work responsibilities. Work easily in team environments. Work well with little to no guidance or supervision.

Summary of Skills

Microsoft Office proficiency (Advanced excel User) Strong problem solver

BST proficiency Metafield proficiency

Strong organizational skills Resourceful

Results-oriented Dedicated team player

Self-directed Strong interpersonal skills

Work Experience

February 2015 – 2017 S&ME Inc.

Location Administrator

Resource for company policies and procedures and employee liaison

Administrative services such as client invoicing, typing, prepare reports/proposals, create and maintain project files and records and mailings

Accounting duties such as managing division checking account

Centralized administrative services for safety such as accident/injury reporting and coordination with safety director and/or safety coordinator.

Centralized human resources such as employee orientation hires/terms, coordinate performance reviews with managers and employees, data management

Coordinated travel details and meeting details

Manage office supply and promotional inventory

Assist in managing office move

Handle any office/building issues such as repairs, supplies, cleaning and maintenance

Manage a multiline phone system

Assist managers, office staff and field staff in any administrative way needed

February 2009 – July 2014 Anheuser Busch through Astadia

Pricing Consultant/Administrative/Office Manager

Work closely with wholesalers to resolve pricing issues, set up new items and create pricing contracts and changes across the country

Work closely with retailer to compile, track and correct any pricing forms or issues with the wholesalers

Create process’ and procedures for pricing

Pull weekly ads for all divisions and create ad reports

Manage office supply and promotional inventory

Assist in managing office expansion

Manage a multiline phone system

Manage office fax and printer needs

Bind reports and make needed copies for meetings.

Set up interviews for managers

Assist managers, office staff and sales staff in any administrative way needed

Sheri Bechtel

3224 Stanhope Avenue Cincinnati, OH 45211

Home 513-***-**** Cell 513-***-**** E-mail ac01e4@r.postjobfree.com

WORK EXPERIENCE Continued

March 2005 – February 2009 John Morrell & Company

Customer Service Account Manager

Work in AS400 placing orders, updating Pricing and printing reports

Customer Service Manager for Safeway, Military and the entire South East divisions

Handle orders from entry to delivery

Handle any truck or delivery issues

Handle pricing issues on orders and find solutions to prevent them on future orders

Place sample orders for most divisions

Work directly with the sales force and buyers

Handle order shortages by informing the customer, re-ordering and finding solutions to prevent shortage in the future

Run reports in Sales Discovery and Data Tracker

Enter customer information in CIMS

Assist my manager and co-workers anyway necessary

January 2000 – March 2005 The Drees Company (Zaring Homes)

Hometouch Administrator/Administrative Assistant/Sales Coordinator

Manage the Sales price book and options database (Hometouch)

Coordinate telecommunications equipment for Sales Department

Order Signage for all communities

Assist with processing contracts, Change orders and Addendums

Assist the Division President, Operations Manager, Sales Manager and Market Managers with Administrative needs

Maintain stock of floor plan brochures, forms, marketing materials and office supplies for the Market Managers

Coordinate and supervise the opening, move or closing of model homes

Organize and manage the sale of accessories and furniture for closing model homes

Maintain the Community Representative’s Bonus Program

Process all bills related to model and market homes

Track community registrations and traffic

Assist with answering switchboard

Answered a 10 line switchboard

September 1997 – January 2000 The Derringer Company

Receptionist

Drafted and distributed memos and letters

Created signage for the vending machines

Distributed mail and packages

Resolved customer complaints

Assisted the Office Manager and President with various projects

Performed administrative duties as needed

Enter customer information into CIMS

Education

Graduated from Oak Hills High School in Cincinnati Ohio in 1992

Obtained and Associates Degree in the Science of Business Administration from Indiana Wesleyan University in 2012.

Obtained and Bachelor’s Degree in the Science of Business Administration from Indiana Wesleyan University in April of 2015.

Sheri Bechtel

3224 Stanhope Avenue Cincinnati, OH 45211

Home 513-***-**** Cell 513-***-**** E-mail ac01e4@r.postjobfree.com

PROFESSIONAL REFERENCES

Tim Fry (Co-worker 5 years Drees)

Drees Homes

Graphic Designer

E-mail: ac01e4@r.postjobfree.com

Phone: 513-***-****

Ernie Robinson (Co-worker 3 years John Morrell)

Supply Chain Manager

E-mail: ac01e4@r.postjobfree.com

Phone: 832-***-****

Jodi Dolan (Co-Worker 5 years Anheuser-Busch)

Anheuser-Busch

Category Manager

E-mail: ac01e4@r.postjobfree.com

Phone: 859-***-****



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