JOE MCCARTHY

**** ******** *** **

Atlanta, Georgia 30316

404-***-**** • ac01bu@r.postjobfree.com

TECHNICAL COMPETENCIES

Server OS: Microsoft Windows Server 2008 / 2012, VMWare 6.5 and Linux

Desktop OS: Microsoft Windows 7 / 8 / 10

Applications: Microsoft Office 2010 / 2013 / 365 / 2016 / 365

CERTIFICATIONS

• CompTIA A+ Certified Professional • Microsoft Certified Professional

EXPERIENCE

Storage Support Engineer

Hewlett Packard Enterprise / Insight Global

Alpharetta, Georgia (November 2016 to Current)

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

• Excellent communication skills. Add case resolution to Knowledge Management System (KMS).

• Comfortable managing technical issue as well as customer business impact and ability to blend and appreciate these aspects in communication with customer

Systems Administrator

Oldcastle Precast, Inc.

Atlanta, Georgia (November 2012 to November 2016)

• Install, maintain, and support enterprise applications and systems

• Configure and upgrade physical and virtual servers, SANs, Terminal Servers, data circuits, network routers and switches

• Provide 2nd level support for the Help Desk System Administrators and the Regional Network Administrators in resolving client, server and application issues

• Perform server maintenance when necessary

• Participate in, write and update documentation for systems and procedures

Technical Consultant

Janus Consulting

Atlanta, Georgia (January 2009 to November 2012)

• Install, maintain, and support the operation of Windows workstations, laptops and servers

• Install and configure all client applications on new and existing laptops and desktops

• Identify and solve hardware and software problems through systematic troubleshooting and provide simple instructions to end-users for problem resolution

• Perform server maintenance when necessary

• Provide end-user training

• Configure PC, laptop and server hardware

Remote Technical Support

IBM

Atlanta, Georgia (January 2004 to December 2008)

• Provided remote troubleshooting and analysis assistance for installation, usage and configuration questions

• Provided answers for general usage and operation questions

• Provided problem determination / source identification

• Reviewed diagnostic information to assist in isolation of a problem cause

• Identify known defects and fixes to resolve problems

• Provided assistance on supported product known defects for which available corrective service information and program fixes are available

• Provided assistance with questions regarding product documentation related to supported products

• Collaborated with other support centers and business units to provide seamless problem resolution

• Provided technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to customer satisfaction

Network Administrator

Arthritis Foundation

Atlanta, Georgia (January 2001 to August 2003)

• Administered LAN/WAN technologies including planning, documenting and implementing approved solutions

• Managed servers, client workstations and client/server applications

• Monitored communication protocols and maintained related equipment

EDUCATION

Troy University, Troy, Alabama

Bachelor of Science

Computer Information Science and Business Administration

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