Customer Service Sales

MARK JEFFERS

Neenah, WI 631-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced professional with background in customer service. Dependable, with exceptional attendance and punctuality. Earned a reputation for outstanding service to internal and external customers while focused on company goals.

Accomplished problem solver

Meticulous attention to detail

Effective communicator

Skilled multi-tasker

Deadline-oriented

Keen listener

Collaborator

Team driven

EXPERIENCE

OPERATIONS, CUSTOMER SERVICE, INSTALLATION

Empire Today LLC – Melville, NY 2002 – 2017

As Market Safety Captain, decreased accidents by increasing process awareness

Along with management team, focused daily on open and honest communication

Worked in tandem with sales teams to ensure cross-training of 1099 reps

Improved customer service scorecard by 33% from YE2015 to YE2016

Increased productivity by implementing department cross-training

Developed excellent working relationships with all departments

Became go-to person for issues needing review and resolution

Met with senior market and corporate teams as required

Assisted in development of training assessments

Participated in customer site visits when asked

Willingly took over escalated customer calls

EDUCATION

Bachelor of Arts – Hotel and Restaurant Management University of Wisconsin-Stout – Menomonie, WI

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