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Manager Customer Service

Belleville, Michigan, 48111, United States
June 27, 2017

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Charles E. Winkles

***** **** **, **********, **, 48111

Primary 734-***-**** - Secondary 989-***-****

Summary of Qualifications:

Seasoned fleet manager having worked for some of North America’s leading multi billion dollar corporations developing skill sets in areas such as an in depth understanding of capital savings, corporate profit margins, and strong business skills. Having worked up through the ranks with various companies engaged in “hands on experience” as a fleet manager, technician and driver. Developed proficiency in a variety of different types of equipment, i.e. CAT, Cummins, Mack, Freight Liner, Volvo, Sterling, etc., engaged in multiple aspects of the transportation and disposal industries.

Management Employment History:

Advanced Disposal Services, McClellandtown, PA 03/29/2015 to 10/12/2015

Reconfigured total shop, container yard, parts room.

Managed budget, 50 units, 100 various containers, compactors etc,7 techs, 1 clerk, multiple shifts. Scheduled repairs for break downs, DOT/DEP violations. Reviewed DVIR's. All vendor interactions. Inventory control.

Reduced inventory by $40,000.00 in first 3 months.

Jack Cooper Transport Inc. Westland, Michigan 03/2012 to 03/16/2015

Managed maintenance processes and procedures for car hauling equipment.

155 units, 32 employees.


Since my departure from Allied Waste Services in 07/2008 it was necessary for me to take a temporary leave from the work force to care for my parents. Unfortunately, major health issues had fallen upon them in their golden years. I have since returned to the work force full time.

Allied Waste Services, Celina, Ohio 01/2008 to 07/2008

Division Fleet Manager

Oversaw & directed fleet maintenance processes and procedures for the hauling site collection vehicles, landfill heavy equipment, transfer station & equipment, and the container department. 25 units, 50 various containers and compactors, 4 employees, multiple sites.

Achieved substantial monetary gain through successful warranty recoveries and policy settlements.

Waste Management, Taylor, Michigan 08/2005 to 07/2007

Fleet Supervisor/Manager

Managed fleet maintenance protocols for the hauling site collection and company vehicles. 55 units, 10 employees.

Reduced & maintained in house inventory levels by $30,000.00.

Reduced labor cost by 25%.

Annual budget responsibility $2,065,000.00.

Barnes Transport, Rudy, Arkansas 09/1978 to 10/1986

Maintenance Manager, Lead Technician, Driver

Oversaw & directed all fleet maintenance processes & procedures, hauled all designated freight, R&R all tractor/trailer repairs.

Charles E. Winkles

24881 Karr rd, Belleville, MI 48111

Primary 734-***-**** - Secondary 989-***-****

Transferable skills sets:

Assign daily/weekly work schedules to employees.

Plan/schedule equipment maintenance/technician activity to work load versus budget.

Parts management/ inventory control, product knowledge.

Equipment maintenance & problem solving.

Establish/maintain positive, productive interaction with vendors.

Organize & upload all maintenance documentation.

Estimate and control department budget.

Continuously pursue & increase quality, performance & productivity of department personnel.

Uphold all safety standards/regulations both company & OSHA.

Uphold all environmental standards.

Microsoft word, outlook, works & office.

Compass 4, cfa, E-tyms, kronos time keeper, and dossier systems.

Customer service.

Manage department operations consisting of multiple employees/sites.

Ensure safe and reliable vehicles are available to meet operational requirements.

Conduct fleet evaluations to ensure maintenance standards are met.

Ensure quality, performance and cost focus across the board.

Review capital equipment requisitions in accordance with corporate guidelines and objectives.

Ensure equipment management systems are effectively utilized.

Meet all financial review dates and corporate directed programs in a timely fashion.

Create a positive team oriented environment through employee development, motivation and quality focus.

Manage the selecting, coaching, training and motivation of department staff and evaluate employee performance and disciplines according to company policies.

Provide input into termination, compensation and promotional decisions.

Ensure preventative, predictive, total productive, and reliability centered maintenance protocols are upheld.

Charles E. Winkles

24881 Karr rd, Belleville, MI 48111

Primary 734-***-**** - Secondary 989-***-****

Specific Achievements:

Frontline leadership excellence.

Managing for a proactive environment.

Managing within the law proactive.

Franklin Covey daily planner.

P.M. processes & practices.

Purchasing card payment processes.

Safety Training.

Union avoidance training.

Reasonable suspicion (DOT)


Glenn Oaks College, 62249 Shemmel Rd, Centreville, Michigan 49032.

Business Management, Sociology, Associate of the arts.

G.P.A. 3.7

References upon request

Driver and technician employment history available upon request.

Relocation open.

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