C E C I L I A L . B U T L E R

**** ******* ***** ***** ******#: 901-***-****

Bartlett, TN 38134 E-mail:ac0169@r.postjobfree.com OBJECTIVE

An efficient communicator in office management and effective project coordination, with office management experience, customer relations management, and problem-solving skills in a progressive organization. EDUCATION

MEMPHIS STATE UNIVERSITY /UNIVERSITY OF MEMPHIS, Memphis, TN Major: Journalism, January - May, 1998, Total credit hours earned: 67 Major: Office Administration & Marketing, September 1981 - December 1984, Total credit hours earned: 64 PROFESSIONAL EXPERIENCE

MEDTRONIC SPINAL & BIOLOGICS, Memphis, TN

10/04-11/16 Marketing Coordinator/Senior Administrative Assistant Provided oversight and coordinated daily office operations for Therapy Segment Leader, directors, product managers, sales managers, sales representative, and executive committee members by assisting with the development and monitoring of best practice and action plans for marketing campaigns and provide administrative support.

• Coordinated and maintained all vendor relations projects collaborating with external and internal business partners to include but not limited to: purchasing, supply chain, legal, business intelligence, quality, regulatory, and finance to ensure transparency and compliance with company policy and procedure.

• Maintained vendor and consultant agreements and negotiation by collecting and uploading data into contract management tool/repository to track status, identify any delays in the process, and provide transparency and ensure vendor is on approved vendor list.

• On demand coaching/training to marketing and vendors on current requirements, processes, and procedures if deficiencies are identified.

• Routed the approved contract and/or disclosure document to the vendor, business account manager and VP for signature to begin the workflow process and ensured payment on PO via check and or wire transfer.

• Located vendors for special projects and campaigns, negotiation pricing, content, and delivery.

• Served as a key contact for Marketing Department by maintain product knowledge and providing technical assistance to cross-functional team members, surgeon customers, sales force and vendors to include answering product questions, competitive product questions, surgical techniques, literature, samples and loaner program.

• Assisted with new product launches and distribution new marketing materials and samples by liaising with legal, quality, forecasting, compliance, and regulatory and routing finished collaterals such as surgery techniques, sales sheets, white papers, videos and evaluations or surgical instrumentation, to field district managers, field sales representatives, surgeon customers, and vendors.

• Provided administrative support for the Vice President and Senior Marketing Director and Therapy Segment Leader, product managers, and sales managers and representatives.

• Arranged travel itineraries-flight, hotel and transportation for managers and key stakeholders and surgeon opinion leaders and ensured monetary reimbursements in a timely manner.

• Prepared materials and analyses for vice-president, sr. marketing director & product managers to attend meetings, public events and conferences including slide presentations, flyers, scorecards, Survey Monkey, etc.

• De facto administrative support for special projects for the executive committee for the annual spine summit and surgeon advisory board meetings some travel required. Included facilitator for patient and patient family for the TSRH (flagship product) 20Th Year Anniversary program.

• Event planning for on an off-site meetings, tradeshows, and business planning meetings. Creating and designing meeting materials including: slide presentations, posters, flyers, etc. and ensuring materials include proper branding and approval via the promotional materials review.

• Coordinated interviews, candidate selection process, new hire training and onboarding. Cont’d Page 2 Cecilia Butler

• Budget-management.

• Coordinated all credentialing activities to ensure product manager access to the OR.

• Located and coordinated community service volunteer venues for the company to increase brand awareness.

• Actively participated in employee resource groups (ERG)and served in a leadership role for: Medtronic Asian Resource Group (MARG) and Project Management Group (PM), Toastmasters Int’l

(Charter Member and past Secretary Treasurer who also won an award for naming club), ABLED, Marketing Forum Coordinator, Lean In Circle, Co-Caption of Dragon Boat Race. THE UNIVERSITY OF TENNESSEE-MEMPHIS, Memphis, TN

03/00-01/04 Senior Administrative Aide/Administrative Services Assistant/Department of Urology

• Performed all aspects of office administration/support for research, education and practice for department chair, professors of urology/surgeons and clinicians.

• Managed professional calendar and schedule.

• Prepared materials and analyses needed for professor to attend meetings, public events, and conferences.

• Supervised graduate student and student work-study program.

• Managed Chairman’s Library

• Served as liaison to the newspaper, magazine, and television media representatives.

• Ensured credentials profiles up-to-date at multiple hospitals for surgeons.

• Composed, edited, proofed and drafted correspondence for chairman’s and staff’s signature.

• Created and designed meeting materials: slide presentations, flyers, etc.

• Updated annual certifications and licenses implementing State and Federal guidelines.

• Liaised with therapy physicians/surgeons, nurses and residents regarding patient care, etc.

• Ensured integrity of data for research by examining health records for error and corrections.

• File management, including creating and designing databases as needed.

• Opened, sort and distributed mail while maintaining confidentiality on sensitive documents/materials.

• Scheduled in- and outpatient surgeries and diagnostic procedures.

• Called in Rx for patients under the direction of the physician surgeons.

• Organized and processed travel arrangements and reimbursements.

• Perform journal searches for education, research, practice and publishing.

• Located speaker for Chair’s Conference and helped coordinate Grand Rounds.

• Medical coding and billing.

• Updated CV’s.

3/98-03/00 Senior Administrative Research Associate /Department of Pharmacy Practice & Pharmacoeconomics (Women’s Health programs)

• Managed professional calendar, courses schedule, and files.

• Managed all office operations for research, education and practice at four sites.

• Scheduled, planned, and implemented special events and recruitment for fellowship program.

• Prepared materials and analyses for professor to attend meetings, public events, conferences and society meetings.

• Functioned as liaison to the newspaper, magazine, and television media.

• Composed, edited, and drafted correspondence for professor’s signature.

• Processed grants and contracts.

• Purchased supplies and recommended purchases to ensure competitiveness.

• Coordinate on/off-campus educational conferences and exhibition programs/special events.

• Created, designed, and managed databases for public relations programs and research studies.

• Designed advertising materials: brochures, flyers, promotional materials.

• Supervised Federal Work-Study student (two) and coordinated student rotation program.

• Managed accounts payable and accounts receivables.

• Ensured integrity of data for research by examining health records for error and corrections. 2/96-3/98 Executive Secretary/Office of the Dean, College of Pharmacy

• Provided staff and administrative assistant support to the dean and associate dean.

• Managed the dean’s professional calendar and schedule.

• Staff liaison for Graduate Medical Education (GME) program.

• Coordinated secretarial and staff training and faculty onboarding.

• Provided office support to all international visiting professors and officials.

• Maintained knowledge of the history of the college to provide tours for visiting officials.

• Scheduled, planned, and implemented special events including graduation & convocation.

• Prepared analytical materials necessary for dean to participate in meetings, public events, etc. Cont’d Page 3 Cecilia Butler

• Created and maintained database for clinical trials and coordinate transfer of data and analyses to all sites working closely with the principal investigator (PI) and research coordinator (RC).

• Provided executive staff support for search committees for executive vice chancellor and department chair serving on multiple adhoc committees.

• Proofed, created, prepared, and transcribed correspondence for the dean’s signature.

• Assisted with grant and contracts preparation and budgets.

• Worked independently and effectively with College offices and officials.

• Attended meetings to record, transcribe, and disseminate meeting minutes.

• Arranged local and international events and teleconferences successfully.

• Faculty performance evaluation and reappointment letters.

• Maintained and coordinated all conference rooms/schedule and activities in the College..

• Supervised graduate students and student work-study program.

• Managed Dean’s Library

• Opened, sorted, and distributed mail, and replenished office supplies and foodstuffs for the Dean’s kitchen.

10/95-2/96 Executive Secretary/Vice Chancellor for Business and Finance

• Provided administrative support for vice chancellor, assistant vice chancellor and personnel director.

• Daily interaction with top-level executives, internally and externally.

• Organized travel arrangements and processed reimbursements.

• Compiled data and prepared reports requiring discretion and administrative decisions.

• Supervised secretarial staff.

• Administered and graded typing tests for job candidates.

• Assigned a special project for coding, keying all jobs and descriptions on VAX (Oracle).

• Coordinating outside interest activities.

• Recorded job listings for job line, and other external voice messaging.

• Managed central filing system.

2/92-10/95 Health Records Examiner/Senior Secretary/Department of Preventive Medicine

• Managed all front desk operations for all clinical trials at the main clinic.

• Greeted all patients and collected all data, demographics information and samples to ensure compliance.

• Assisted the principal investigator, clinic manager, research coordinators and research assistants with all manner of assigned duties for gathering data to ensure compliance during monitor visits.

• Provided weekly/monthly statistical reports on patient flow for management review.

• Collected and entered all data/demographics information chart review and audits.

• Designed, audited, and updated research study databases to ensure integrity of data.

• Coordinated patient flow to ensure sufficient medical/professional staff available for patient visits.

• Trained support staff and professional staff in office operation procedures.

• Established, maintained and archived filing system for patient records.

• Required to attend public relations functions to promote clinical research trials.

• Supervised two (2) transportation attendants and mapped and coordinated the daily routes for safe pick-up return of patients.

• Schedule appointments and recruited patients and other duties as needed. AWARDS

Lichterman Award – Nominated for Administrative Excellence – 1999 Circle of Excellence – Nominated for Exceptional Administrative Support - 2005 Circle of Excellence – Nominated for Exceptional Administrative Support - 2012 FOCUS – Nominated in two categories: Outstanding Performance & Accomplishment of Note – 2015 SUMMARY OF QUALIFICATIONS

• Microsoft Office®

• SAP

• Sales Force/SAVO

• eCATS/Oracle

• OneSource/JD Edwards

• Agile

• FileMaker Pro

• Cognos

• More than 20 years of combined experience in medical education, research, practice and industry.

• Strong background in banking, credit counseling, collections, skip-tracing, and retail sales.

• Excellent verbal and written communication skills.

• Exercise diplomacy and maintain composure and confidentiality in sensitive matters.

• Innovative, creative, resourceful, self-motivated and leadership oriented.

• Proven ability to work effectively within a group or independently. References available upon request.

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