IT Professional

Accomplished, decisive, and knowledgeable IT Professional with over 15 years of experience providing effective server, network and systems administration/security and technical support with solid foundation in technical project management, technology implementation and IT strategy development experience. Takes pride in providing creative direction and out of the box thinking with dedicated focus to the implementation, operation and maintenance of mission-critical infrastructure. Enjoys complex, multi-faceted assignments where pulling together a collaborative pool of skills is essential. Fosters a lively and professional work environment and values commitment to excellence, innovation, and customer service. SELECTED CORE STRENGTHS:

Design/Structuring Networks Systems Administration Server/LAN/WAN Optimization

Hardware/Software Trouble Shooting Technical/User Support Project Management

Server Administration Network Security Creating Documentation CERTIFICATIONS:

CompTIA A+ IT Essentials 2007

EDUCATION

OAKWOOD COLLEGIATE INSTITUTE

Ontario Secondary School Diploma

COMPUTER/TECHNICAL OVERVIEW

OPERATING SYSTEMS

Windows Server 2003 -2012 Exchange Server 2003 - 2013

Windows OS 3.11 – Windows 10 CentOS

MAC OS/X

Blackberry 10 OS

Android OS iOS

APPLICATIONS

Microsoft Office 97 – Office 365 Symantec Backup Exec 10 – 2010r3

Blackberry Enterprise Server Acronis Backup

Sonic Wall VPN

Seagate Crystal Reporting

SUPPORT TOOLS

Norton Ghost Symantec Anti-Virus

Kaspersky Spice Works

AVG

Lansweeper

TECHNICAL HIGHLIGHTS AND SKILLS

Team Projects and Project Management

Email Migration Company Wide Refresh

Domain Unification Network Upgrade

Server Upgrade(s)

ERP Implementation

GEORGE TSEPELIS 1164 Windsor Hill Blvd

Mississauga, Ontario, L5V1N9

416-***-****

ac013t@r.postjobfree.com ac013t@r.postjobfree.com

System Administrator

Installed, configured and Administered Windows OS desktops and laptops.

Implemented remote network access via VPN.

Provided excellent system support for PC’s running Win 98 – 10.

Supported the implementation of Antivirus Software on all desktops/laptop of corporate office.

Performed IMAC (Install, Moves, Adds and Changes) activities for various equipment

Backup for 3rd level support when required

IT Problem Solving

Supported 1st, 2nd and 3rd level support for all technology related issues and escalations.

Provided desk side support for internal as well as external employees.

Worked with Microsoft Exchange, Microsoft Outlook, and other in house applications. Data Recovery

Retrieved virus infected data.

Recaptured hidden and lost data.

Security Management

Responded to management of day to day computer network operation maintenance.

Monitored access to network, maintained integrity of Intranet and Internet access. EXPERIENCE OVERVIEW

ONTARIO HOME SERVICES INC MAY 2014 – PRESENT

SYSTEMS ADMINISTRATOR

• Responsible for all IT related purchases

• Responsible for setting up user email

• Responsible for setting up all desktops, laptops, and servers

• Office 365 Administrator – User setup, Installation, Maintenance

• Responsible for setting up company call center

• Responsible for cutting the company’s B&W & Color cost per page by 60%

• Implemented IT cost saving strategies

• Responsible for the initial set up of company’s social media pages (facebook, google+, twitter, etc)

• Responsible for Mobile setup and support – iOS, Blackberry, Android)

• First person contact with all vendors (BELL, Toshiba, Xerox, Rogers, Five9, Fieldone)

• Company's CRM administrator – Web Based VTIGER CRM. Responsible for maintaining Ontario Home Services CRM system including setting up or removing users, manager, groups, customers

• Responsible for creating company sales, install, and other manager requested reports through the CRM

• Responsible for creating and maintaining users email account(s)

• Responsible for setting up all user email with various clients (Outlook, iOS, Android, Blackberry)

• Performed Windows 10 upgrade on all required PC’s

• Responsible for setting up IT related products for remote locations (Internet, Printer, Email, Desktops, Laptops, etc)

• Provide Help Desk Support to approximately 60+ users (user amount fluctuates)

• Implemented New copier(s) installation

• Company H.O. relocation

Responsible for locating and booking vendors to insure the office was IT compliant. (Electrical, Network, Phone Lines)

Responsible for relocating all IT systems (Desktops, NAS, Server, Phones, Printers, Network Switches)

COMPLIANCE OFFICER

• Customer Service – take and resolve all customer inquiries and complaints and escalate if/when needed

• Inform customers the benefit of upgrading their equipment, especially long term benefit

• Responsible for creating scripts to assist our sales and customer services representatives with customers

• Maintain a high level of expertise in all laws and regulations, that impact Ontario Home Services

• Ongoing interpretation of policies, rules and legislations

• Advising Ownership and Management on BBB and Ministry of Consumer services regulations

• Insuring all Ontario Home Services representatives abide the Consumer Protection Act (CPA) by providing various training.

• Responsible for creating company documentation

• Responsible for handling and resolving all Better Business Bureau issues and complaints

• Responsible raising Ontario Home Services Better Business Bureau rating.

• Responsible for handling and resolving all Ministry of Consumer Affair issues and complaints

• Responsible for handling and resolving all Enbridge billing disputes as well as Enbridge complaints CCI GROUP INC (FORMALLY CONSTRUCTION CONTROL INC) OCT 2012 – AUGUST 2013 SYSTEM ADMINISTRATOR

• Setup Server 2012 Hyper-V and assigned server primary role as Virtual

• Setup virtual instances in Server 2012 Hyper-V

• Set up user’s blackberry device in BES using BAS

• Mobile setup and support on all corporate Smart Phones

• Provide Help Desk support for all Canadian Offices (Toronto, Montreal, Calgary)

• Responsible for secure remote wiping of user’s blackberry in BES using BAS

• Research and development for BB10 implementation

• Performed load balancing (Servers)

• Maintained Active Directory

• Created and managed Active Directory users, computers, groups and organizational units (OUs)

• Set user rights, access and permission in Active Directory

• Set up user(s) email through exchange 2010

• Maintained Exchange 2010 server (hardware upgrades, defrag using PowerShell, archive previous employees email accounts and delete from server)

• Research and development for Microsoft Lync implementation

• Configured Symantec Backup Exec for company’s various server backups. (Daily, Weekly, Monthly, Yearly)

• Installed application software (MS Office, MS Visio, MS Visual Studio, AutoCAD, Adobe X, XI. BST Enterprise)

• Performed IMAC (Install, Moves, Adds and Changes) activities for various equipment (servers, desktops, laptops, blackberries, iPhones, printers, networking components)

• Installed PC/Laptop OS (Windows XP Pro, Windows 7 Pro)

• Installed and configured new systems to department(s) Standard

• Installed Server Operating System (Windows Server 2000,2003,2008)

• Joined Desktops and Laptops to the company domain

• Created company images for various departments and systems (Desktops and Laptops)

• Troubleshoot user problems relating to Operating System issues (WinXP, Win7), Network Connectivity, upgrades, MS Office products and Internet connectivity.

• Perform upgrades to various systems, once tested, and when required

• Provided Level 1 and Level 2 technical support (MS Software, hardware, Network)

• Configured user’s extension(s) and voicemail using Panasonic KDX system

• File and folder permissions and configuring security templates as per need

• Primary contact with 3rd party vendors (Symantec, DELL)

• Created Company IT Documentation(s) and procedures

• Created VPN Tunnels between Head Office and remote locations

• Symantec Anti-Virus Deployment, configuring, scheduling and troubleshooting

• Office relocation – Organized and relocated all major IT equipment from head office and remote office into new head office (servers, switches, phone system, new internet provider, new voice provider)

• Maintained software and hardware inventory records using lansweeper

• Documented and tracked incidents and IMAC activities using spiceworks

• Provided break/fix support for hardware components (motherboards, DVD/CD/BD ROMS, Hard drives, DRAC cards, NIC Cards, etc.)

• Performed Level 3 support when required

• Maintained and renewed support maintenance (Anti-virus, Backup, Servers, Sonic Wall)

• Maintained and acquired software licenses for the company to be compliant (Microsoft, Adobe, Autodesk)

• Knowledge of Lansweeper – Setup, configure, update and maintain.

• ERP Implementation

• New ticketing system for users to report issues

• Implemented New copier(s) installation

• Implemented New Plotter(s) installation

• Implemented New IT Inventory system

• Company H.O. relocation – relocated and set up server room

Responsible for finding and booking vendors for Electrical for IT and cabling (Network and Phone)

Responsible for booking vendor for phone system move to insure our phone system was up and running once the move was complete

Responsible for speaking with vendors (Rogers, Bell, Terago, All Stream, IASL) for company IT services (Internet providers, Phone and long distance provider) to provide quotes and present to management the best and most cost-efficient options for selection.

Responsible for booking selected vendors for install and set up of new IT services

• Company rebranding

GALIAM SECURITIES CAPITAL (FORMALLY INFINIUM GROUP) JAN 2012 – MAY2012 SYSTEM ADMINISTRATOR

• Installed application software (MS Office, MS Visio, MS Visual Studio, Custom Trading applications, MD Client, E-Signal)

• Performed IMAC (Install, Moves, Adds and Changes) activities for various equipment (servers, desktops, laptops, blackberries, iPhones, printers, networking components)

• Installed PC/Laptop OS (Windows XP Pro, Windows 7 Pro, Ubuntu 11)

• Installed and configured new systems to department(s) Standard

• Installed Server Operating System (Windows Server 2000,2003,2008)

• Joined Desktops and Laptops to the company domain

• Created company images for various departments and systems (Desktops and Laptops)

• Troubleshoot user problems relating to Operating System issues (WinXP, Win7, and Ubuntu), Network Connectivity, upgrades, MS Office products and Internet connectivity.

• Perform upgrades to various systems, once tested, and when required

• Provided Level 1 and Level 2 technical support (MS Software, hardware, Network)

• Created user(s), set user rights, access and permission, disabled and enabled accounts in Active Directory

• Configured user’s extension(s) and voicemail on hosted PBX using Epik Networks

• Set up user(s) email through exchange email host (APP River)

• Email Migration from SMTP\POP3 to Hosted Exchange Server 2012

• Primary contact with 3rd party vendors (Symantec, DELL, Epik Networks, Universal Data)

• Created Company IT Documentation(s) and procedures

• Created Group Policies in Active Directory (2003, 2008)

• Created Trust with Head Office between Domains (2003, 2008)

• Symantec Anti-Virus Deployment, configuring, scheduling and troubleshooting

• Performed inventory and clean-up of all Computer hardware and software in Toronto Office

• Securely wiped all sensitive data information on all PC’s and Servers

• Maintained software and hardware inventory records

• Documented and tracked incidents and IMAC activities using spiceworks

• Setup and troubleshoot Audio and Video Conferencing

• Provided break/fix support for hardware components (motherboards, DVD/CD/BD ROMS, Hard drives, DRAC cards, NIC Cards, etc.)

• Provide Help Desk support for Canada and U.S. Offices.

• Setup and configured VM Ware esxi 4.1 as well as setup and maintain virtual instances

• Domain Unification

• Email Migration

UPPER CANADA SOAP

SYSTEM ADMINISTRATOR Sept 2008 - Jan 2012

• Performed load balancing (Servers)

• Created user(s), set user rights, access and permission, disabled and enabled accounts in Active Directory

• Set up user(s) email through exchange 2010

• Maintained Exchange 2010 server (hardware upgrades, defrag using PowerShell, archive previous employees email accounts and delete from server)

• Configured Symantec Backup Exec for company’s various server backups. (Daily, Weekly, Monthly, Yearly)

• Performed IMAC (Install, Moves, Adds and Changes) activities for various equipment (servers, desktops, laptops, blackberries, iPhones, printers, networking components)

• Joined Desktops and Laptops to the company domain

• Created company images for various departments and systems (Desktops and Laptops)

• Erased Desktops, Laptops and Servers

• Racked servers

• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, or Group Policies

• Troubleshoot user problems relating to Operating System issues (Win9x, WinXP, NT, and Win 2000), Network Connectivity, upgrades, MS Office products and Internet connectivity.

• Provided Level 1, 2 and 3 technical support (MS Software, hardware, Network)

• Provided after hours’ support (servers, UPS generator)

• Maintained and configured Network using DLINK layer 2 and layer 3 switches

• Maintained and configured Servers (Windows Server 2003, 2003 R2, SQL 2000 server, Exchange 2003 server)

• Responsible for schedule and rotation of backup media tapes

• Maintained backup for company MAC system using retrospect and carbon copy cloner

• Setup and configured users on MAC Pro and MAC Book

• Set up MAC users for VPN using VPN Tracker with secured desktop

• Maintained company firewall and VPN using Sonic Wall appliance and software

• File and folder permissions and configuring security templates as per need

• Setup user(s) in J.D. Edwards (Oracle) as well as permissions and roles (access)

• Provided minor support for J.D. Edwards (Oracle)

• Secured wireless access points (Nortel BAP’s)

• Responsible with receiving tech support with 3rd party vendors (Symantec, DELL, BELL, All Stream, Kaspersky)

• Primary contact with 3rd party vendors (Symantec, DELL, All Stream, IBM, Programmers Paradise, Universal Data, Midrange, Canon)

• Setup company FTP Site

• Maintained company’s websites (backup, upload/delete images, user info, product info)

• Created Company IT Documentation(s) and procedures

• Ran Daily reports using crystal reports 8.5

• Ran Month End reports using crystal reports 8.5

• Provide minor technical support for company’s MAC’S (Laptop and Desktop)

• Provide minor support for company copiers (Support includes training and troubleshooting)

• Provide printer support (HP, Oki, Lexmark)

• Provide thermal printer support (Sato, Toshiba, Eltron)

• Setup copiers and printers on all required user systems

• Configured user’s extension(s) and voicemail using Nortel BCM OS 3.7

• Configured backup of Nortel BCM settings

• Provide different levels of training to users (copiers, equipment, software)

• Shared responsibility with company director in preparing for IT budget which includes having one on one sessions with each department manager to determine their IT needs.

• Having one on one sessions with each vendor to determine new renewal rates for various services (Phone PRI, Long Distance, Software renewal, 3rd party support, Paper costs)

• Designed and implemented a full system and company network.

• Upgraded Servers (SQL, JD Edwards, File server).

• Email Migration

• New Scan Pack system for warehouse

• Company-wide refresh - PC, Desktop, Laptops, Monitors, Printers, Servers KALYX FEB 2007 - SEPT 2008

3RD LEVEL TECHNICAL/DESKTOP SUPPORT SPECIALIST

• Setup Desktops and Laptops

• Installed and configured Desktops and Laptops to client’s specifications

• Imaged Desktops and Laptops using Ghost Imaging Software

• Upgraded Laptops and Desktops

• Erased Desktops and Laptops to client’s specifications

• Transferred client data from Desktop to Desktop via Ghost

• Transferred client data from Laptop to Laptop via Ghost

• Provided Desktop Support

COMPUGEN INC. Feb 2006 – Sept 2008

3rd level Support Analyst

• Installed application software

• Installed and configured workstations to client’s specifications

• Installed servers

• Mounted and racked servers

• Installed VOIP Phones to client’s specifications

• Joined Desktops, Laptops and Servers to the domain

• Setup Network Printers

• Setup Multi-Function Printers

• Reconfigured Network Printers

• Setup Desktops and Laptops

• Imaged Desktops and Laptops

• Erased Desktops, Laptops and Servers to client’s specifications

• Transferred client data from Desktop to Desktop via cross-over cable

• Transferred client data from Laptop to Laptop via cross-over cable

• Transferred client data from Server to Server via cross-over cable

• Packed and Labeled PC, Monitor and Printer for Pick up

• Completed Site Deployment Summary and Sign-off Sheets

• Completed Equipment Deployment Forms

• Provided Desktop Support to Client(s)

• Provided Help Desk Support to Client(s)

REFERENCES AVAILABLE UPON REQUEST

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