Alexander Polotsk

Phone: 650-***-****

E-mail: ac011m@r.postjobfree.com LinkedIn profile: http://www.linkedin.com/in/alexanderpolotsk

TECHNICAL PROJECT / PROGRAM / SERVICE DELIVERY MANAGER

Project/Program Management Professional with over 20 years of experience in Information Technology, including Management, Infrastructure & Application Project Management, Operations and Customer Support, Change Management and Project Portfolio Management.

Experienced in leading cross-functional teams delivering complex, high availability, business solutions in a heterogeneous operational environments (UNIX, Windows (XP, 7, 10), Oracle, MS SQL Server, VMWARE, NetApp and EMC storage, Network, SaaS Cloud infrastructure, DR, Backup/restore, etc.)

Extensive expertise in implementation of large-scale, mission-critical projects on time and under budget, including Data Center moves and consolidations, projects related to information security, deployments using AWS and more.

Motivated and self-directed leader with excellent interpersonal, presentation and communication skills and the ability to work well with all levels of management, personnel and business customers.

Proficient with various project management and PPM tools including, but not limited to MS Office suite (MS Word, MS Excel, Power Point, Visio, MS Project (Server), Share Point, etc.), PMUWS, Plan View, Propel, Remedy, JIRA, Service Now, HP PPM and more.

Proficient with PMI methodology (PMBOK), Waterfall and Agile.

Member of the Microsoft Windows Insider program

PROFESSIONAL EXPERIENCE

Extended Sabbatical 12/2016 – 06/2017

Wells Fargo Bank, San Francisco, CA (contractor through Signature Consultants) 09/2016 – 12/2016

IT Technical Program/Project Manager responsible for projects within Enterprise QA Transformation Program (Projects related to Tools Rationalization, Metrics and Reporting Standardization, Internal Governance Standardization)

Used various tools, including PMUWS, ServiceNow and JIRA

First Republic Bank, San Francisco, CA (contractor through InterVision and Abjayon) 02/2016 – 08/2016

Senior IT PM, responsible for multiple projects building IT infrastructure for the Bank.

Responsible for building Linux based infrastructure for the enterprise (Linux Servers (physical and VMs), ESX clusters, Satellite servers, RHEL 7.2)

Managing multiple projects related to Information Security of the Bank including :

oBuilding infrastructure to implement new VPN solution

oBuilding infrastructure for email security systems.

Utilized various project management tools including MS Office Suite; SharePoint based PPM and others in a highly regulated environment.

DTCC (The Depository Trust & Clearing Corporation), Dallas, TX (contractor through ITI) 07/2015 – 09/2015

IT Program Manager, responsible for AIX to Linux migration program for financial systems.

Managed AIX to Linux migration project for multiple financial systems, including:

oInfrastructure deployments (bare metal and VMs)

oData and applications move

oVirtualization

oData Center consolidation activities.

Utilized MS Project Server and JIRA, maintained project management documentation and applied project management best practices throughout all project phases

Responsible for the initial planning of migration to Windows 10 for desktop users.

Health Net, Rancho Cordova, California (contractor through Cognizant) 11/2014 – 06/2015

IT Program Manager

Managed multiple IT Infrastructure projects in Health Care regulated environment, adhering to Information Security guidelines and SOx

Projects included:

oImplementation of Cisco VoIP and Unified Communication solutions solution, including procurement and deployment of Cisco UCS Servers.

oImplementation of Aspect ACD/IVR

Project monitoring and performance reporting of multiple projects using SharePoint dashboard, Service management, and MS Project reporting.

Proficient in developing, tracking and executing Project Plans using MS Project.

HP, Rancho Cordova, California (contractor through GTN) 05/2014 – 10/2014

IT Project / Program Manager (HP Enterprise Services)

Managed multiple projects within a Data Center Transformation program, planning for relocation of clients infrastructure hosted by HP from one Data Center to another.

Planned the migrations for clients’ accounts utilizing various methodologies according to HP standards.

Migrated clients infrastructure to Cloud utilizing AWS.

Responsible for equipment decommissions in the Data Center to be vacated.

Participated in development of work breakdown structure and project plans / schedules using Microsoft Project.

Prepared project status reports, actively tracking and maintaining a detailed MS Project plan, assisting and preparing project implementation steps and documentation as appropriate; ensures a smooth implementation of project; resolved problems.

Planned builds of a new infrastructure to support Data Center moves.

Develop the project plan based upon gathered requirements and deliverables using MS Project.

CISCO SYSTEMS, San Jose, California (contractor through Staytop Systems) 03/2009 – 05/2014

Senior IT Project Manager (hosting), IT Program Manager (DC migration)

Managed multiple simultaneous projects for CISCO IT Infrastructure and Operations. During my time at CISCO responsible for several hundreds of IT Infrastructure projects.

During last two years mostly involved with Data Center Migration/Relocation projects, including moving applications to the Cloud based infrastructure.

Responsible for all aspects of planning and execution of infrastructure moving from one datacenter to another.

Actively involved in virtualization of DB and application servers, database upgrades and refreshes, storage consolidation, backup and DR systems, and more.

Managed multiple tracks in a Data Center Relocation project, migrating hundreds of application and database servers from one Data Center to another. Over whole responsible for all aspects of migrations, including, but not limited to planning, execution and cleanup after migrations. Managing builds of a new infrastructure (network, hosting, storage, etc.), moving application and DB servers, performing DB refreshes, decommissioning obsolete databases and servers, etc.

Provided Program and Project Management support for multiple infrastructure initiatives in areas like Servers, Storage, Switches, Databases, Data Center Consolidations, and Migrations, Disaster Recovery Setup (P2V, V2V, P2P, AIX, Solaris, Wintel, Oracle, EMC, and NetApp).

Managed multiple simultaneous projects for Cisco IT organizations, including Implementations and Operations, Change Management and Projects Portfolio management.

Responsible for implementation of Hosting, Virtualization, Storage and Network infrastructure and services in multiple Data Centers worldwide including building infrastructure for various SaaS, PaaS and IaaS applications. Familiar with using tools like CITEIS and CHEF.

Specializing in delivery and management of mission-critical projects through utilization of globally located project teams.

SYMANTEC CORPORATION, Mountain View, California 03/2006 – 11/2009

IT Infrastructure Project Manager, Service Delivery Manager

Successfully managed multiple large scale projects for Symantec global IT Infrastructure and Operations.

oResponsible for several major tracks during Data Center Relocations.

oResponsible for delivery and implementation of all elements of multi-tier infrastructure for large ERP databases (Oracle based, multi TB size) with SharePlex-based data replication and implemented backup/restore and DR infrastructure.

oManaged delivery of infrastructure for large scale Data Warehousing, Business Intelligence applications, Reporting (Business Objects), Operational Data Sourcing (ODS).

Have been highly experienced and efficient in managing project teams located all over the world.

Recipient of multiple Individual and Team Accomplishment Awards. Personal and team efforts lead to Industry Award received by Symantec Consumer Support.

Project/Program Manager for relocation of several major tracks within data center move program. Tasks included the transfer of all hardware and software without interruption for numerous customer-facing applications. During these migrations managed virtualization of appropriate applications utilizing VMWARE technology (V2V, P2V). Coordinated numerous lift-and-shift moves of a physical servers, as well as networking and storage equipment. After completion of the move managed decommission of the vacated Data Center. Completed the project on-time and under-budget.

Managed several Global Infrastructure projects for the enterprise with responsibilities including procurement of equipment, resource management in a matrix-structured organization, interfacing with multiple Operations and Engineering teams and their respective fields of responsibility, including Data Center, Unix/Linux/Windows Servers, Database (ORACLE & SQL), Application Development and many others. Corresponding projects were completed within most challenging internal customer schedules for the delivery of multi-tier infrastructure.

Focused and excelled in management of mission-critical projects through utilization of globally located project teams.

Involved with development of new Projects Portfolio Management system

Involved with redefining the Change Management process and deployment of relevant tools (Remedy)

3PLAY NETWORKS (Thinking Voice), Sunnyvale, California 01/2002 – 03/2006

Project Manager

Project-managed multiple development and testing projects for number of clients including Spirent Communications (telecom), Babcock & Brown (financial) and others.

Successfully managed multiple projects utilizing latest technologies to maximize clients productivity and revenues

Responsible for managing various design and implementation projects. Managed cross-functional offshore teams of developers in heterogeneous operational environment.

Managed numerous projects for Spirent Communications. All projects involved critical interactions with customer’s development and QA teams. Products involved: Avalanche/Reflector appliances, SmartBits and VideoAct 5000 blades. Instrumental in management of dedicated team of 15 developers located outside of US.

Managed a major testing effort for Babcock and Brown (investment bank in San Francisco specializing in Aircraft Lease and Management). Provided project management and consulting services for the entire project (Tools involved: WinRunner, SQL Delta and others).

Managed design and implementation stages of major network and applications upgrade for large-scale manufacturing company in a multiplatform operational environment (LAN, WAN, VPN, Wi-Fi, Mobile users support, Windows 2003 Server and MS Exchange 2003 Server and clients, UNIX workstations and Servers))

Identified opportunities and managed implementation of innovative technology solutions for customers, while leveraging the use of approved SDLC methodology across various IT areas, including Application Development, Testing Services, Production Control and Operations.

Coordinated support and maintenance of multiple enterprise applications.

PILLAR DATA, Israel and Sunnyvale, California 11/2000 - 12/2001

Technical Support Manager, IT Manager

Redefined and managed rebuild of the entire IT infrastructure allowing smooth operation of all systems in a very complex heterogeneous environment (Win2000, UNIX, Plan9, MS Exchange, Cisco, NAS, and SAN).

Built and Managed Technical Support organization including Pre and Post Sale Support teams.

Coordinated, managed and planned company-wide customer support activities, served as internal escalation point for focused support teams and technical support staff.

Defined supportability and maintainability criteria for company products. Supervised and coordinated development and testing teams utilizing in-house development methodology.

Coordinated and supervised Beta-testing for company products in the Oracle Data Center, Redwood Shores, CA.

Managed IT/MIS teams in heterogeneous environment (Win2000, Unix, Plan9, MS Exchange, Cisco, NAS, & SAN).

NICE SYSTEMS, LTD., Israel 11/1997 - 11/2000

Project Manager, Key Accounts Manager (Customer Support)

Successfully managed and completed a project of integration with Unicenter TNG (Computer Associates) technology resulted in 25% of increase in the productivity of the Customer Support Division.

Created new working procedures with major distributors, optimizing and improving a workflow. As a result, average installation time for new systems decreased by 30%.

Managed Beta-testing and final implementation for major clients including Progressive Insurance and Lucent Labs.

Coordinated all support and maintenance issues within NICE’s products (Member of Product Management Team).

Designed supportability features for all company products.

Planned, project-managed and successfully executed a company-wide Y2K effort:

oEstablished relevant policies and implemented solutions for company, customers and distributors.

oManaged subcontractors and dedicated R&D Team.

oWorked with Legal department to provide relevant documentation for customers and investors.

oCoordinated relevant efforts of MIS and IT teams, defined contingency strategy.

Managed major accounts (distributors and clients) for Customer Support Division establishing excellent working relationships.

Designed and implemented new RMA procedures and Escalation procedures.

Performed education and training for major distributors worldwide.

Represented NICE during testing and certification of products at the customer’s testing facilities.

(Lucent, Stevens - USA; Etrali, Resocom - France; Siemens - Germany; KPN - Holland; BTT – UK).

Coordinated support for key international customers (ABN AMRO).

QRONUS INTERACTIVE, LTD., Israel 10/1994 – 11/1997

Qronus Interactive was a daughter company of Mercury Interactive. It developed a product for non-intrusive testing for h/w and s/w based systems. Most common implementation was Point Of Sale systems testing. Company went out of business in 2002.

Customer Support Manager, IT Manager, Infrastructure Manager

Managed maintenance, support, upgrades, budget planning and general development of company’s infrastructure.

Managed company IT services, providing support for R&D in Windows and UNIX operational environments.

Provided product implementation planning and direct engineering support for customers.

Coordinated pre/post sale support activities.

ORBOTECH (OPTROTECH) INC., Santa Clara, California 03/1986 - 10/1994

Customer Support Engineer, Senior System Specialist

Was responsible for sales and marketing support activities, hardware and software support, network and system administration, customer training, custom-tailored benchmark and testing.

Specialized in CAD/CAM and Graphic Design software system support.

Provided hardware troubleshooting and repair, software installation and customization.

EDUCATION, PROFESSIONAL TRAINING AND CERTIFICATIONS

BScEE in Electrical and Computer Engineering Ben Gurion University, Beer Sheba, Israel

ITIL Foundation V3 HP, Mountain View, CA

Six-Sigma Green Belt Online certification, 3/2017

Professional Project Management Tel Aviv University, Israel

UNIX System Administration HP, Palo Alto, California

X11 Windows System Administration HP, Palo Alto, California

Microsoft Back Office and Windows NT Administration Microsoft, Israel

LANGUAGES

English, Hebrew & Russian – all fluent.

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