DENISE COLEMAN

Conway,AR *****

Phone: 501-***-****

ac00yq@r.postjobfree.com

OBJECTIVE: To secure a position with a company with an opportunity for advancement

WORK HISTORY

Healthcare Insurance Rep, Hewlett Packard Jan 2017 - Present

Assist providers with their claims, provide great customer service skills.

Technical Support Loyalty Center Agent, Hewlett Packard Mar 2010 – July 2013

Assist customer by providing them with resolutions in technical issues such as hardware and software, providing exceptional service, product, technical, and customer questions on features, specifications, and repairs on current and out of warranty products based on warranty entitlement.

Conway Regionial Hospital, Environmental Specialist, Jan 2010- Mar 2010

Performed varies established procedures, cleaned and serviced assigned areas. Performed a variety of environmental service duties to maintain the hospital in a neat, orderly and sanitary condition.

Lead Customer Service Representative, Logisticare Solutions Feb 2007-Oct 2009

Providing leadership for the csr’s and helping them achieve the goals of the call center by providing them with daily, weekly, and monthly performance updates. while also assisting the Arkansas Medicaid recipients with medical transportation in a friendly and professional manner.

Cleaning, Dow Building Services, Aug 2007 – Feb 2009

Clean different buildings by dusting, mopping, vacuuming, emptying trash, cleaning windows, and etc according to the wishes of the client.

Clerical, Staff Mark, Oct 2006 – Jan 2007

Typing, filing, scanning invoices, input information into computer to complete invoices, processed orders to ship out parts.

Shipping & Receiving, Advanced Products Jan 2006 – Sept 2006

Worked in shipping department Preparing orders for shipment to customers; assembled boxes; distributed orders to other shippers according to the shipping requirements; and checked orders for accuracy.

Supervisor of Customer Service, Advanced Products July 2001 - Jan 2006

Coordinated the daily job responsibilities for several customer service representatives; collaborated with other departments on concerns for better communication between individual departments; assisted in administering job reviews; processed special order requests; and approved vacation request and work schedules.

EDUCATION

Associate of Arts Science degree May 2003, Pulaski Technical College, North Little Rock, AR

Bachelor of Arts Business Administration March 2016, Strayer University, Little Rock, AR

SKILLS AND CAPABILITIES

Proficient in Microsoft Office, Microsoft Works, Microsoft Word, Microsoft Excel, Database III+, Lotus 123, Desktop Publishing, Word Perfect, 10-Key, Switchboard and Data Entry. Typing Abilities: 40 WPM.

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