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Manager Technical Support

Location:
Ooty, TN, India
Posted:
June 27, 2017

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Resume:

M. ISAAC SAMSON

Mobile: +91-984******* ~ Phone: 042*-******* / 2446160

E-Mail: ac00yg@r.postjobfree.com ~ ac00yg@r.postjobfree.com Skype: isaac.samson

HIGH-PERFORMANCE MANAGEMENT EXECUTIVE

Consultancy ~ Production ~ Project Management ~ Business Development Enterprising leader & planner with a strong record of contributions in streamlining operations, invigorating businesses, heightening productivity, systems & procedures

PROFILE SUMMARY

A dynamic professional with 23 years of rich & extensive experience in handling large scale plant manufacturing and process operations with key focus on optimal utilization of resources inclusive of consultancy assignments

Currently working with Irrigation Products International (P) Ltd., Chennai / Shri Shiva Shakthi Agro Services, Salem as Business Development Manager

Proficiency in directing overall plant functions (production and quality) for executing projects involving implementation of set volume targets, feasibility studies, planning, human resource mobilization, management reporting, cross-functional coordination and reviews till completion within cost & time parameters as well as in adherence to policies / procedures

Expertise in Operations & Resource Management, Technical Sales & Service Support and Business Development in the Manufacturing Industries

Skilled in managing preventive & predictive maintenance schedules to optimize efficiency of machines, thereby enhancing the overall efficiency in operations; also handled erection & commissioning activities involving resource planning, in-process inspection, team building, etc.

Excellent in deploying methodologies to analyse production processes / engineering failures / breakdown in equipment; effective in managing activities for minimizing escalations, reducing rejection, saving costs as well as realizing efficiencies

Networked with Factory Managers, Consultants, Vendors, Process Engineers and Contractors for technical negotiations, assistance and identifying recommendations for establishing production and quality standards

Achievement oriented professional with excellent people management skills and an ability to manage change with ease Technical:

Engines & Agri-Equipments: Weeders, Brush, Cutters, Pumps, Gensets and Lawn Mowers

CNC/PLC-Based Working Machines

Heat Treatment Furnaces

Plating Plants

Micro-Finishing Plants

Shop with Lathes-20 Nos.

Shaping M/C-2 Nos.

Vertical Milling Machine

Horizontal Milling Machine

Welding-Arc and Gas

CAREER CONTOUR

Since Dec’15: Irrigation Products International (P) Ltd., Chennai / Shri Shiva Shakthi Agro Services, Salem Consultant as Business Development Manager

Highlights:

Strategized the long term business directions of the region to ensure maximum profitability in line with organisational objectives as Consultant / Business Development Manager

Efficiently & effectively mapped & acquired new business opportunities for Engine Division and Consumer Products Division viz. set up meetings, planned & developed presentations, communicated new product features, provided technical support to customers, etc.

Essayed a crucial role in creating marketing literatures for the products; developed & maintained reports, liaising with government bodies, techno-commercial operations- bidding for tenders and so on

Pivotal in identifying areas of concern and taking corrective and preventing actions and suggesting viable solutions; carrying out analysing functions including identification of key trends and challenges in the industry

Skilful in Analysing business processes, conducting benchmarking study / trend analysis and using various business tools to assist the critical decision making process Jan’15-Nov’15: Autoprint Machine Manufacturers Pvt. Ltd., Coimbatore Manager-Technical Support (Agri-Automation Division) Highlights:

Extended high-end technical support on production level as Factory In-Charge; headed Service Operations - Pan India Level for entire Karnataka state

Provide training to direct engineers - Technicians & Service Mechanics and channel engineers, ensuring maximum efficiency in service operations and achieving individual & team targets

Appointed dealers and set up the service operations at their end

Accountable for streamlining the service systems and developing new systems for enhancing efficiency. Sep’08-Dec’13: Briggs & Stratton, India

Deputy Manager-Tech Service

Highlights:

Acted as Deputy Manager - Tech Services for entire India; oversaw wide gamut of tasks involved in technical issues pertaining to Engines and Agri-Equipments viz. Weeders, Brush Cutters, Pumps, Gensets, Lawn Mowers, etc.

Deftly partnered with OEM’s - Roots, Coimbatore to finalize the project on Road Sweeper; started manufacturing operations of the equipment

Took care of entire projects for installation & commissioning of Gensets for companies such as Oil India, Assam; also managed the government subsidy issues pertaining to Agri-equipments

Performed testing of the equipment in the Central and State Testing Institutes

Utilized knowledge in EIR of Engines and Testing Engines

Extensively travelled to European countries for sharing the technical skills and product knowledge Jul’06-Jul’08: Guardian Zoujaj International Float Glass Co. LLC, United Arab Emirates Senior Plant Technician

Highlights:

Anchored erection, installation and commissioning of machines in Hot and Cold End

Was In-charge of Preventive Maintenance of Machines, Pumps, Bucket Elevators, Conveyor Belts, Screw Conveyors, Centrifugal Blowers, Boilers, Pay-loader and Forklifts

Executed cost saving and energy saving techniques/measures and modifications to achieve substantial reduction in O&M Expenditures and work within the budget

Imparted continuous on job training to the subordinates to enhance their operational efficiencies

Looked after operations of Machine Shop and LPG Gas Station in the factory Jun’05-Jun’06: Euro Plastics (M) SDN. BHD, Malaysia Production Senior Supervisor in Extruder department Highlights:

Appraised the prevalent production systems/ processes, identifying loopholes if any and undertaking result-oriented measures for alleviating them and documenting the same

Monitored operations of Queens & Placo Extruder Machines, HDPE Extrusion Blown Film, Printing On-line Gravure, BRC-British Retailer Consortium, IOP-Institute of Packing Standards, Blown Film Defects Analysis & Troubleshooting

Actively involved in new product activities i.e. Bio-Degradable HDPE Extrusion Blown Film / CaCo3 Blend in HDPE Extrusion Blown Film

Deftly managed key project: New Extrusion Blown Film Machines Commissioning and Start-ups Sep’96-May’05: Needle Industries (India) Pvt. Ltd., Ketti, Nilgiris Supervisory Staff

Highlights:

Handled overall production operations with a view to ensure timely accomplishment of production targets within the time & cost parameters; optimising man & machine utilisation to achieve pre-set production targets

Worked in close relation with Materials Department for procurement of raw & process materials

Successfully designed & developed new mixtures as well as maintained in-plant equipment & utilities

Acted as an Internal Quality Auditor for (ISO – 9000:2000); managed as well as fabricated machine shop and tool room / spares for day-to-day requirement for production

Played a key role in developing:

o Machine for Needle Bending using Pneumatic

o Fixtures used for Needle Holding

o New machines as a fusion of multiple in one

Bagged various appreciations from the management for Operations and Human Resource Management

Significant contributions towards following key assignments: o Increased unaccounted loss studies by the yield from 60% to 80% per packet; reduced the unaccounted loss by 2% to 6% o Slashed down the rejections in critical areas of productions using Juran Quality Improvement Technique ENTREPRENEURIAL ASSIGNMENTS

Jan’14-Jan’15: Managed Direct Sales and Service of Tea Harvesting Machine Manufactured in Coimbatore PAST EMPLOYMENTS

May’95-Aug’96: Juki Garment Machinery System, Chennai as Sales &Service Engineer Jun’93-Apr’95: Hindustan Photo Films Manufacturing Co. Ltd., Ootacamund, The Nilgiris as Technician PROFESSIONAL TRAININGS

Front Line Supervision (Faculty: Dr.R.V Gopalakrishnan, Management Process Consultant)

Personal Effectiveness (Faculty: Mr. A.V.L. Narashima Rao, Rtd. Sr Manager Personal, L&T)

Time Management (Faculty: Mr. A.V.L. Narashima Rao, Rtd. Sr Manager Personal, L&T)

Total Employee Involvement (Faculty: Mr. A.V.L. Narashima Rao, Rtd. Sr Manager Personal, L&T)

ISO: 9000:2000 Changes and Transition (Faculty: Mr. Ajith, DNV, Chennai)

Blown Film Defects Analysis And Troubleshooting (Faculty: Mr. Zaini Sabidin, EPM, Malaysia)

Fire Fighting, Safety Awareness and First Aid (Faculty: Mr. Rajesh Sridharan, Safety Engineer, Guardian, U.A.E.)

Engine Failure and Analysis (Faculty: Mr. Barry, B&S, Training attended in UK & Germany) EDUCATION

Pursuing Masters in Business Administration

Annamalai University

Bachelors in Business Administration in 1995

Annamalai University

Diploma in Mechanical Engineering in 1993

Christ the King Institute of Technology with 1st Division Professional Certifications: AutoCAD & AME

PERSONAL SNIPPETS

Date of Birth: 1st January, 1973

Address: 102/2, Esther Villa, St. Thomas Church Road, Ootacamund, The Nilgiris-643001, South India Marital Status: Married

Passport Details: Z 2911333 (Valid Till: 15/09/2024) Driving License: Holding a Valid India Driving License for Two, Four Wheeler and Heavy Vehicles



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