Professional Overview

Experience

Richard Witherspoon

ac00t7@r.postjobfree.com

Versatile Sales Manager with experience in sales (outside and inside), operations, marketing and customer service. Professional achievements extended to being awarded by the Dept. of Labor for creating advantageous community relations, earning a first year 94% performance rating as a regional manager, increasing regional customer loyalty by 73% during my first year as regional manager, and successfully managing over 60,000+ customer accounts.

January 2009

to

April 2017

OMEGA Process LS Pasadena, CA

Legal Support Provider/ Self Employed

Created and implement "start up" sales process toward law firms and insurance companies.

Established potential client meetings with the purpose of presenting OMEGA Process services.

Promoted OMEGA Process service features based on an assessment of customer needs.

Answered customer questions regarding service, pricing, and logistics during client decision process.

Built a network of subcontractors in sustaining day to day operations. Implemented a detailed process of communication and documentation toward clients/customers.

Performed client retention presentations regarding services and court processes via webinars and in-office presentations.

Created and maintained productive relationships with existing clients through exceptional follow-up.

Onel Legal, LLC Los Angeles, CA

Regional Manager, Operations

Proudly managed Southern California regional operations: Los Angeles, Orange, Riverside, San Bernardino and San Diego counties.

Prepared bi-weekly regional sales reports for the sales team - guidance and evaluation.

Collaborated in establishing "best practice" sales process for the regional sales team.

Motivated regional sales team toward earning an 88% 6-month profit goal. Created, then led sales call campaign with office managers toward customer loyalty/retention goals.

Resolved an average of 15 high-level customer complaints per month regarding sales and/or service.

Education and Training

Maintained friendly and professional customer interactions. Monitored service request actions to determine the focus of the regional sales teams efforts in establishing qualified leads.

Maintained progressive customer relationships through exceptional follow-up after sales and per month client service request assessment. Created regional monthly sales reports for executive management. Business Interface, Inc. Baltimore, MD

Branch Manager

Identified then created marketing strategies toward targeted small businesses. Created and implemented marketing team training and development programs. Led community relations effort with team members to establish small business leads.

Created community relations conducive to organizational mission. Productively collaborated with SBDC and EDD at implementing small business service retention campaign.

Assessed then helped design business development campaigns for small businesses clients.

Managed branch operating budget funded by the Depart of Labor. University of Phoenix Pasadena, CA

Bachelor of Science: Business Management

Glendale College of Law Glendale, CA

Law

Completed first year of law school but due to family calamity I left with the allowance to return.

Southern Arkansas University Magnolia, AR

Communications

Mt. San Antonio College Walnut, CA

Associate of Arts: Communications

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