Customer Service Assistant

Emmanuel McGrath

Health Care Assistant

Montréal, QC

**********@*****.** - 514-***-****

I left a career to travel in 2013 and returned to Ireland in 2016 after working and travelling in Australia and New Zealand. I have just arrived to Quebec on a 2 year work visa. My goal is to work and live like a local, improve my French and discover the city of Montreal.

In summary, I have 7 years experience working in Hospitals and helping people is a passion of mine. Willing to relocate to: Vancouver, BC - Banff, AB - Toronto, ON WORK EXPERIENCE

On-Site Events

JPdL - Montréal, QC - 2017-06 - Present

* Main duties change drastically according to the events.* For example one shift I was tasked with making sure 80 people were accounted for, boarding the chartered buses to get to a cycling tour and from there to a restaurant for lunch. Checking that the bus driver knew the route and calling them for the return. Liaising between the client and the event co-ordinator so everything goes to plan. Making sure everything is prepared and speaking with restaurant manager so there are no surprises. And finally board everyone on the buses to return to their hotel. Health Care Assistant

CPL Healthcare - Dublin - 2016 - 2017-05

• General ward duties and assisting nurses with daily tasks

• Looking after daily needs of patient from personal hygiene to feeding.

• One to one care of patients with challenging behaviour..

• Strong interpersonal skills, time management and a cool head under pressure are needed. Brand Ambassador

Demoplus - Melbourne Australia - 2015-01 - 2016-08 As a brand Ambassador I was tasked with promoting new products and being the face of the brand that hired Demoplus.

We did large team activations at events and at expo's. I helped to push sales or educate potential customers where to buy and how to use the product. I enjoyed this job chatting with people and I was rewarded with success due to my positive attidude. Personal Care Assistant

Australia - 2015 - 2016

• One to one care of patients with challenging behaviour (Dementia, Psych patients, Delirium).

• On call working in various hospitals in Melbourne.

• Looking after daily needs of patients from personal hygiene to feeding. Customer Service Representative

Madison Recruitment (Auckland Transport) - Auckland - 2013-11 - 2014-08

• Inbound customer service for Auckland’s public transport system, similar to the OPUS card.

• Dealing with general information calls or sometimes irate customers that were overcharged.

• As the system was changing from paper tickets to smart card there were a lot of teething issues and our team were the front line for thousands of new and old customers. Health Care Assistant

St. James's Hospital - Dublin - 2008 - 2013

EDUCATION

Diploma in Health Service Skills

Trinity College - Dublin Ireland

2010-06 - 2011-05

SKILLS

Customer Service, General Labour, Caregiving

CERTIFICATIONS/LICENSES

CPR

Present

Basic life support

Manual Material Handling

Present

Non-Violent Crisis Intervention

Present

Infection Prevention and Control

Present

ADDITIONAL INFORMATION

Key Skills

• Worked well with a multidisciplinary team for 5 years.

• Earned valuable experience in an acute healthcare setting but left to pursue a lifelong goal of travelling the world.

Contact this candidate