Manager Customer Service
Resume:
Michelle
Zimmerman
Logansport, IN 46947
*********@*****.***
Summary
By applying for this position, I feel I will be able to contribute my highly motivated skills in inventory control and accountability that I have
acquired over the last 5 years. I have been sent to several training courses to ensure the most current methods and research better
approaches to achieve maximum results in minimal time.
Objectives
Seeking a position with a well established company to contribute my highly motivated skills for accuracy to benefit not only the com pany
with which I am attempting to gain employment, but the customer whom we are serving.
Employment History
May 2013 Present Warehouse Coordinator
Company: Girtz Industries, Inc.
Monticello, IN
I was brought in to implement and develop an inventory system for tracking and control of purchased and customer supplied parts. The
first step I took was creating locations for each controlled area followed by identifying, counting and moving each component to the
location. Each item was then transcribed to this location in the computer system we use,Made 2 Manage, (M2M). Monthly cycle counts of
over 1500 parts are conducted by me as well as receiving merchandise and the offloading of steel trucks using forklifts.
June 2009 – December 2013: Lead Computer Assisted Ordering Specialist GS-7
Company: Defense Commissary Agency (DeCA)
Holloman AFB, NM
As lead Computer Assisted Ordering (CAO) Specialist, my primary function is inventory management and accounting within the CA O
system to allow precise automated order forecasting and generation by using item movement history and on hand quantities. I t rack and
maintain nearly 12,000 line items that are carried within the Commissary that serves our military servicemen, servicewome n and their
families. I routinely deal with merchandisers and customers to ensure our stock assortment is at a premium level and all special needs and
requests fulfilled for our customers that require it. My duties also encompass stocking, cashiering, receiv ing and clerical.
July 2007 – June 2009: Support Clerk
Company: Defense Commissary Agency (DeCA)
Holloman AFB, NM
My duties include, but are not limited to, calculating and reporting deposits for the store. I am able to produce a variety o f reports,
recapture data that needs retrieved if lost and create and prepare monthly inventory spreadsheets.
December 2005 – July 2007: cashier
Company: Defense Commissary Agency (DeCA)
Holloman AFB, NM
Ensure the customers receive prompt, courteous, efficient service, be knowledgeable about products sold and their location in the
store, confirm that patrons of the commissary have proper military ID and have the privilege to shop and be able to direct the customer to
the appropriate contact if there is a problem that I cannot solve at my level.
November 2004 – July 2005: Office Manager, Payroll Clerk
Company: Pryor, Ordway and Co.
Dover, DE
Managed payroll for 25 different clients and their employees, processed income tax returns, prepared quarterly payroll taxes for payroll
clients, readied completed financial statements, performed various office duties such as answering the phone, using fax machines,
computer programs and copy machine. Responsible for daily schedule of the partners' clients and their associates as well as public
relations and placement of new clients.
December 2002 – November 2004: Assistant Manager
Company: Dollar Tree Stores, Inc.
Dover, DE
Assistant Manager. I was responsible for the cashiers' tills and all deposits made during my shift. I ordered, received, and unloaded
merchandise. I was also responsible for securing the store and receiving merchandise from vendors, maintaining fiscal responsibility for
the receiving accounts. I was extensively trained in Assistant Manager, overseeing 2 departments and 12 employees. Responsible for
employee accountability and performance reports. Responsible for the inventory and accountability of merchandise received within the
store's deliveries. Completed and exceeded all necessary documentation for the District Manager's requirement to insure accountability y.
Professional
Skills
Computer Knowledge – Advanced
Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Powerpoint, Photoshop
Quality Assurance Evaluator – Proficient
Customer Service – Advanced
Equipment Forklift
Education
Rose State College, Midwest City, OK
Graduated: July 1987
Hobbies & Interests
Reading, crocheting, hiking, bowling, fishing, 4 wheeling, volunteering and traveling.
Contact this candidate