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Manager Customer Service

Location:
United States
Posted:
June 26, 2017

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Resume:

Lea Ann MaGouirk

**** ******* ****** **

Marshall, TX 75672

903-***-****

ac00ov@r.postjobfree.com

Summary

• An organized, detail-oriented, and conscientious self-start, able to strategize and prioritize effectively to accomplish multiple task on budget and under time constraints

Skills

• Time Management

• Management of Material and Financial Resources

• Proficient in WMS / Inventory Systems / Crystal Reports / NetSuite

• Logistics for domestic and international inbound and outbound

• External audit preparation and compliance

Experience

8/2003 to present

Celebrating Home – Marshall, TX

Special Operations Manager 12-2015 until present

• HR Administrator

• Responsible for negotiation cost of labor with temporary agencies

• SDS Compliance Coordinator

• Supply Coordinator

• Safety Compliance Coordinator

• Manage forklift lease / purchase and all personnel training

• Attend weekly meeting with upper management to discuss performance data, cost reduction, future sales and projects

• Determine staffing requirements, and interview, hire and train new employees and oversee personnel issues

• Manage audit related materials i.e.: SDS sheets, safety, PPM schedule and training results, traceability and logistics of product, CPU’s.

• Reconcile all transportation and supply invoices

• Responsible for external Code of Conduct, Intertek ISTA 3A and full SQP Intertek audits

• Responsible for ALL Continuous Improvement Report actions

• Responsible for ALL SOP construction and implementation

• Preform Internal audits and report findings to upper management

• Monthly safety and fire extinguisher inspections

Shipping Manager 10-2012 until 12-2015

• Manage Order Processing Department to insure pick tickets are available to be released to the fulfillment floor

• Monitor and investigate orders that have not reached a ship status with specific timeframe

• Constant communication with customer service to ensure our customers receive accurate and timely information pertaining to their orders

• Slot product in one of the 2400 available pick modules to ensure maximum thru put while decreasing margin of error with the capacity of picking 10,000 items per hour

• Manage Outbound QA staff of 12, review daily numbers and investigate potential problems and review with other staff to determine root cause and resolve

• Manage 20 replenishment fork truck drivers to ensure all production goals are met and all inventory transactions have been correctly completed

• Maintain Inventory of all shipping supplies place PO’s as needed

• HR Administrator for Fulfillment Operations both Full and Part-time Associates

• Negotiate Contracts for Forklift Equipment

• Assist in Negotiating Transportation contacts and make recommendations to upper management

• Safety Coordinator conduct meetings, maintain all incident records and OSHA 300 log

• Secure and track weekly international shipments

Receiving Manager 2008 until 2012

• Track via rail and LTL incoming containers and schedule delivery appointments

• Manage staff, preparing work schedules and assign specific duties

• Manage IB QA staff of 15 according to corporate guidelines keeping detailed records of all receipts, with a minimum of each checked upon receipt

• Direct and coordinate activities of departments and other performance data maintaining productivity and goal achievement and to determine areas needing cost reduction and improvement

• Establish and implement departmental policies, goals, objectives, and procedures confirming with officers, owners and staff members as necessary

• Manage 23 put away fork truck drivers and balance daily WIP locations and reconcile product discrepancies

• Determine strategic location for product before arrival, with over 50,750 pallet locations available placement is vital to increase productivity and decrease damages

Receiving Coordinator / Supervisor 2003 until 2008

1/98 to 7/2003

Schlumberger / Reda Pump – Marshall, TX

Receptionist / Incident Investigator for Southwest Region

• Coordinate and conduct OSHA safety meeting for local office and field techs

• Install, maintain and report all data for electronic driving devices

• Conduct on site investigations of all incidents in my assigned region, process data and submit findings and recommendations to corporate officials and all other appropriate parties

• General office duties phone, radio communications, accounts payable, accounts receivable, payroll, expense reports, corporate fuel and equipment accounts

Seminars and Courses completed recently

Lean Six Sigma

4 Disciplines of Execution

7 Habits of Highly Effective People

Principal Centered Leadership

Info-Tronics Employee Attendance Payroll System

Managing Emotions under Pressure / Calm Stressful Situations

Cheyenne Public Schools / Cheyenne, OK

University of Oklahoma / Norman, OK



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