Objective

My main objective is to secure a promising position that will allow me to utilize my experience by contributing my skill, professionalism, and knowledge. My aim is to obtain a rewarding career with the prospect of professional growth and stability.

Qualifications

Knowledgeable in business marketing

Proficient in a variety of prominent Microsoft computer programs and software

Excellent organizational skills/multi-tasking skills/time management

Superior customer service skills

Ability to work well with multiple line telephones

Experienced with complex, multi-frequency radio/dispatch systems

Employment

2012-Present

Savannah Best Deals on 4 Wheels

Office Administrator

Savannah, Ga.

Execute opening procedures in a punctual manner

Manage social media marketing and SBDO4W website

Manage Finances – Track daily expenses, process weekly spending reports, keep track of sales and profit, log all receipts and file them, settle monthly dealer taxes at the end of each month, coordinate bills for payment each month, order shop and office supplies.

Manage vehicle payments – Keep track of all in-house deals and payments, make payment reminder calls, liaison with the repo team when payments are in default, prepare lien release when vehicles are paid off, order/activate/monitor GPS systems.

Manage Inventory – When vehicles come from the auction, make sure they are entered into Frazer, make sure each vehicle has an AS IS form in the window, create all Vehicle File folders, make sure all keys are labeled correctly, maintain the Vehicle Stat log on a day to day basis, make sure detailers know their cleaning details for the day.

Registration/Title Work – Submit all paper work to the DMV for customer registrations and title work.

Answer all phone calls to the studio, by way of multi-lined telephone, in a professional and

timely manner, and distribute calls to the proper channels.

Greet all persons entering the studio in a professional/friendly manner, while making sure each guest is connected with and assisted by the proper agent.

Direct all guest to the proper venue.

Provide administrative support to management and staff.

Oversee general appearance of the show room, i.e. make sure there is no trash on the floor, chairs are pushed in at the table, etc.

Maintain a rapport with customers wandering the lot

Be alert to any activity on the premises, such as guest who are unaccompanied by a Sales Specialist.

At all times be attentive, take initiative, try to be loyal in effort, respect the confidentiality and discretion of the studio, and uphold a well groomed appearance

2007-2010

South Carolina Independent Group for Prosthetics, LLC

Front Office Admin

Hardeeville, SC

Responsible for patient counseling, facilitating patient flow and providing a strong

commitment to customer service

Manage schedules and time commitment, took on additional responsibilities as needed and

complete projects in a timely manner

Process insurance verifications

Collection agent duties: insurance billing, collect money owed on large balanced delinquent

accounts, send follow-up letters, re-bill insurance companies as needed, etc.

Maintain production report for Office Mgr

2004-2007

Care Core National LLC

IVR Specialist/Intake Coord./Customer Ser.

Hardeeville, SC

Handled an array of requests from medical offices, patients, and facilities

concerning medical pre-certifications for radiological examinations

Provided adjustments to pre-certifications (ex: changes to examinations, sites, and

providers)

Instrumental in the implementation and training of the Interactive Voice Recognition

System for a high volume call center

2003-2004

Key Infiniti/Key Nissan

PT Reception/Cashier

Hardeeville, SC

Answer all phone calls to the dealership, by way of multi-lined telephone, in a professional and

timely manner, and distribute calls to the proper channels.

Greet all persons entering the showroom in a professional/friendly manner, while making sure each guest is connected with and assisted by the proper agent, i.e. Sales Consultant, Service Advisor, Agent, etc.

Direct all guest to the proper venue, i.e. Sales Department, Parts Department, Cashiers Desk, etc.

Oversee general appearance of the showroom, i.e. make sure there is no trash on the floor, chairs are

pushed in at the table, etc.

Maintain a rapport with customers wandering the showroom floor

Insured accurate financial transactions for Parts and Service payments

Be alert to any activity on the premises, such as guest who are unaccompanied by a Sales Consultant.

At all times be attentive, take initiative, try to be loyal in effort, respect the confidentiality and

discretion of the dealership, and uphold a well groomed appearance

2000-2004

Caring Sitter & Companion Services

Assistant Office Mgr.

Beaufort, SC

Coordinated sales meetings and open houses/organized orientations

Created, copied, edited, stored, retrieved and printed a variety of correspondence and documentation, from hand written to final copy

Directed, supervised and trained the nurses on staff in regard to proper policies and procedures

Recruited clientele through personal and one-on-one calls/marketing

Maintained an array of info by creating multiple database

Took care of all business marketing

Ordered all business materials needed

1997-2000

U.S. Air Force, Civil Eng. Sq. U.C.C.

Info Mgr/Admin

Okinawa, Japan

Worked in the squadron’s Unit Control Center, directly for the Wing Commander

Received and directed all persons and calls to the UCC

Worked hand in hand w/base Medical/Dental staff to ensure that all 2,250 troops, within my jurisdiction, received the necessary health assessments on a scheduled and timely manner.

Duties were to supervise and perform tasks involved w/dispatching and scheduling motor vehicles, aircraft, or vessels used in squadron transportation (ex: passengers, mail, equipment, supplies, etc.)

Duties Primarily of an office/clerical nature

Assigning vehicles, keeping record, reports, and providing route destination info and instructions to drivers, engineers, or pilots

Dispatching emergency vehicles by means of complex, multi-frequency radio/dispatch systems

Education

GRAPEVINE HIGH SCHOOL Grapevine, Tx 1994-1997 Diploma

KEESLER AFB TECH SCHOOL Bilouxi, Miss 1997 Info. Mgmt. Cert

AIRMAN LEADERSHIP SCHOOL Okinawa, Japan 1998 Leadership

TECH COLLEGE OF LOW COUNTRY Beaufort, Sc 2001-2003 Business

TECH COLLEGE OF LOW COUNTRY Beaufort, Sc Present Radiologic Technology

I am also a certified Georgia Notary Public. My commission expires August 11, 2020

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