SUSAN SPODDIGLANE

MOBILE: 650-***-**** EMAIL: ac00n0@r.postjobfree.com LinkedIn Profile

My Guided Troubleshooting Tool. https://mysupport.netapp.com/info/web/ECMLP2554495.html Seeking: TECHOPS UNIX/LINUX ADMINISTRATOR

Dynamic Unix and Linux Administrator with 10+ years of enterprise level systems experience Demonstrated expertise providing excellent enterprise level customer system reliability, robustness, recoverability and complex technical support. Skilled at improving customer processes and procedures to increase efficiency and lower cost. Strong experience for industries including enterprise level storage, telephony, storage to Unix connectivity software expertise and high availability systems in financial and regulatory environments.

• Environments--UNIX, Linux, Solaris, HPUX, SUSE, RedHat, BSD, Goobuntu, DyNIX Administration

• Shell Scripting in Bash, ksh, csh

• NetApp Storage Administration (NAS/SAN) • iSCSI • RAID

• SAAS • IAAS • WebLogic • WebObjects • Apache • Tomcat •Tuxedo BEA Oracle Fusion Middleware

• Networking • Load balancers • TCP/IP • NFS • OSI Troubleshooting

• DNS Bind • Sendmail

• Telephony • Frame Relay • ACD and IVR systems

• Storage and Reliability Software • Snapmirror Backups • Veritas Volume Manager

• Puppet • CVS/SCCS Version Control Change Management Software

• Troubleshooting • Reading straces, Traceroute packet traces when troubleshooting network issues

• System optimization • Performance Tuning

• Service Delivery • Strategic Planning • Team Leadership / Motivation • Training / Staffing,

• Outsourcing CRM Tickets • OEM systems • Vendor Management

• SLA Adherence • Documentation • Operational Support • Comprehensive Root Cause analysis EXPERIENCE

GOOGLE INC.

•Sunnyvale, California •2/2015 –2/2017

Infrastructure Manager

Provided quality IT service and support to external and internal customers on systems running Goobuntu and Oracle. Managed data centers and developer alignment for over 100 new servers’ installations for two data centers. Building systems and capacity planning systems to perform complex financial transactions. Testing with third party products and OEM solutions in a newly combined service for financial users at Google including Sendmail, LPS, DNS (Bind) and firewalls. Tested builds and build automation on Goobuntu systems

Achievementsi:

• Planned upgrade of expiring Oracle 11g-class versions and subcomponents including Java, SSH and HFM. Insured systems were sized for expected memory, CPU and storage needs. Tested JAVA and script jobs functioned after each upgrade phase, modified jobs as needed to overcome changes. Established update processes and procedures to maintain production systems while ensuring SEC and SOX compliance. Results: Reduced outages to one/quarter.

• Developed software and procedures upgrade for internal SOX compliant and production systems. Worked with vendor to build a new software version for unique hardware environments. Tested and launched upgrade featuring Google support and vendor escalation assistance. Results: Improved recovery time from hours to minutes, improved reliability and version quality NETAPP INC.

Durham, North Carolina •3/2005 –1/2015

• Developed Technical Training for new Engineers assisting customers with LUN assignment and storage management

• Subject matter Expert in Unix ß> NetApp connect kits and permissions issues

• Technical Troubleshooting required a broad range of network, software, hardware and Infrastructure architecture knowledge to be able to resolve customer issues

• Developed technical solutions for customers during mission critical production outages.

• Taught TCP/IP, DNS, Unix 101 and mixed environment NAS file permissions classes

• Developed Detailed Non-Disruptive DOT and CDOT upgrades for hundreds of customers

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Achievements:

• Launched NetApp’s Guided Problem solving Tool

• Improved customer satisfaction from 86% to 98%, lowered callbacks and reduced cost.

• Improved contact center call flow by advocating to management to split Windows and Unix call types and workloads.

• Taught Unix 101, NFS 101, and other Unix based classes to engineers onboarding in center.

• Created training and troubleshooting mechanisms allowing seamless outsource of NetApp’s technical work.

• Implemented seamless support and escalation procedures for vendor resolution of 14,000 tickets and 9000 calls/month

• Taught engineers to navigate storage systems’BSD kernel to perform hot swaps of flash memory cards and allow customers to perform delicate upgrades or hardware replacements without downtime. Sr Unix/Linux Administrator Positions

CCB / SUNTRUST BANK

Durham, North Carolina

Consumer Bank and central check clearing facility for regional banks

• Integrated Unix and Linux systems which were part of original regional bank with new parent company’s systems. Developed homogenized stack configuration in Xoriant systems, Oracle databases, security servers, bank’s webservers

• Managed HP Blade center blades running a combination of HPUX and SuSE.

• Used Jumpstart, diskless workstation and golden images to install new LAMP systems and cluster nodes Achievements:

• Planned seamless accounts and process unification without system interruption. Systems were SuSE Linux, AIX, HP UX GSK Durham, NC

Sr DNS administrator

Merged 135,000 IP addresses and 50+ domains together into a unified system. Wrote scripts to create change control and versioning capabilities.

White House (Executive Office of the President of the US) [Northrup Grumman] Washington DC USPS [Northrup Grumman] Raleigh, North Carolina

Maintained clustered Solaris & Oracle systems providing 1-800-ASK-USPS information base to customers. Achievements:

•Reduced telephone inquiry cost $24 million/month by streamlining 9TB database system to increase efficiency. TTC Rockville, MD

YellowBrix Arlington, VA

NASDaq 1 Rockville. MD

MCI Pentagon City, VA

IBM Durham, NC

EDUCATION

B.A. North Carolina State University, Raleigh, North Carolina PROJECT MANAGEMENT: PMA Program Manager Associate PMP training Lean Sigma training

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