Anne Balkcom

Bloomfield Hills, Michigan *****

ac00mk@r.postjobfree.com 859-***-**** www.linkedin.com/in/AnneBalkcom

Quality / Lean Six Sigma Leader

Executive in commercial vehicle industry with extensive experience in all aspects of quality, warranty reduction and process improvements. Recognized expert in problem-solving, data analysis and systems. Known for team building and developing talent. Proven track record improving customer satisfaction, streamlining processes, reducing costs and implementing systems to improve productivity, efficiency and organizational effectiveness (over 20 years in commercial vehicle industry and direct manufacturing support).

Broad, Diverse Problem-Solving Skills

Data Mining/Statistical Analysis Expert

Simple ‘Common Sense’ Approach

Hands-on Change Agent / Team Builder

Forward-Leading Servant Leader

Clear, Complete, Concise Control

Professional Experience

MERITOR, Inc., (Formerly ArvinMeritor, originally ROCKWELL Automotive), $5.5B Sales 1995 to 2016

Assigned within Meritor WABCO Vehicle Control Systems (joint venture with WABCO) 2008-2010, 2012-2016

Director, Quality and Compliance, Meritor WABCO, Troy, MI 2014 to 2016

Added export compliance and conflict minerals along with oversight of OnTrac™ Call Center for Meritor WABCO products. Consolidated key information in new SharePoint site for Meritor WABCO.

Focused organization on OE customer scorecards since 2009, achieved less than 50 ppm at VOLVO, DTNA, at PACCAR in 2015, awarded DTNA Masters of Quality and 0 ppm at Hino (fourth year).

Applied Export Compliance Reform (ECR) definition for “specially designed” to de-control commercial vehicle control systems utilized in ground vehicles (no longer subject to ITAR regulations).

Sr. Mgr., Quality Systems & Product Development Quality, Meritor WABCO 2012 to 2014

In addition to overall quality systems and NHTSA reporting, led Project Development Quality, including shared designers and engineering change management. Drove strategic shift to proactive quality with quality engineers within business units emphasizing supplier PPAP quality, with focus on FMEA and control plans.

Sponsored Project Management system transition to cloud-based Daptiv PPM system.

Redeployed QM (Quality Management) module in SAP; replaced cumbersome 3rd party quality system.

Updated Purchase Order Terms and Conditions to reflect latest customer and regulatory requirements.

Created metrics dashboard, linked to source data, eliminating redundant reporting across organization.

Director, Quality Systems and Reliability, Meritor, Troy, Michigan 2010 to 2012

Responsibility for corporate quality systems, global quality metrics, and world class warranty rate planning process. Managed 6 corporate experts including 2 master black belts leading six sigma program (DMAIC and DFSS) with training and coaching. Reported to Vice President of Quality.

PTC Windchill – Oracle ERP Solution Design: Challenged ITAR Technical Data assumptions, simplified and clarified requirements to avoid significant Workflow customization costs and program deployment delays.

Implemented project tracking system adapted from DMO group and certification status tracking system included validation of external certifications; later transitioned to PeopleSoft.

Sponsored initiative to implement IMDS (International Material Data System) tracking restricted materials in compliance to increasing customer requirements (relatively new to commercial vehicle industry).

Senior Manager, Quality, Meritor WABCO, Hebron, KY 2008 to 2010

Executed 50% quality RIF in 2009; replaced top heavy, specialized group with process-oriented roles, cross-training and new engineers with strong technical backgrounds (later). Led NHTSA compliance.

Warranty – Implementing a field repair kit (FRK) saving WABCO over $30M since Dec-08 vs service part replacements. Reduced overall FY10 warranty incurred by 15% from FY09. Led warranty data analysis (R-100 & Weibull using WinSmith), identifying emerging issues and conducting product failure analysis to drive design changes and supplier recovery. Reduced net warranty (% of sales) by 25%.

Quality Systems – Replaced/streamlined disjointed QS9000 – TS16949 quality system in Meritor WABCO and recertified to ISO/TS16949 in 2009. Trained & certified internal auditors in ISO/TS16949.

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Quality Technical Support Manager, CVA, Florence, KY, $600M 2005 to 2008

Site quality leader responsible for internal, customer and supplier 8D corrective actions. Conducted U.S. supplier quality audits. Assured parts from new LCC suppliers met corporate engineering/quality standards.

Created and implemented Customer Concern Reporting (CCR) database application to streamline business processes; system was benchmarked for an Oracle ERP customization for entire Aftermarket division.

Applied Lean within Six Sigma in regional Green Belt training (Florence). Coached 16 Green Belts certified in 2007 (11 in Florence) achieving 70% certification rate and $1.2M Total Annualized Savings.

Streamlined Florence Quality Management System during 2005 transition from QS9000 and recertification to ISO9001:2000 (distribution not eligible for ISO/TS16949). Implemented electronic document and data control & empowered process owners to maintain own areas. Trained/certified ISO9001 internal auditors.

Led engineering/quality integration team to consolidate Cleveland facility into Florence distribution center.

Sr. Quality Engineer/Facilitator, CVS, Asheville, NC 1995 to 2005

Responsible for quality assurance in axle housing fabrication, machining, receiving inspection and vendor returns. Provided process FMEAs, Control Plans (APQP), flowcharts, directed gage studies (GR&R, MSA) and capability analysis (in Minitab) for Production Part Approval Process (PPAP) per AIAG standards (per QS9000).

Applied six sigma to resolve premature wheel seal warranty; saved customer, Navistar $1.5M annually.

Created database applications for downtime, scrap, rework, product characteristics, supplier certification/quality performance and training to track metrics with less labor and to drive improvements.

Solution design / key user for ‘Purchase to Pay’ in ORACLE ERP transition team at Morristown, TN facility.

Qualified new housing fabrication and machining processes on $23M C-line in 2003.

Additional Relevant Experience

CORNING - Sr. Manufacturing Engineer / Sr. Process Engineer, Danville, VA (1991 to 1994)

Developed equipment requirements for new business venture ($24M investment), conducted acceptance test for $280K Hitachi disk washer in Japan, and achieved Class 10 Clean Tunnel in cleanroom.

GE - Advanced Process Engineer & Quality Technical Leader, Somerset Glass Plant, KY (1988 to1991)

Reorganized tooling group reducing 5 job classifications to 2; with union relations, role definitions, training and team development. Managed $1.43M tooling budget; saved $300K in tooling by projecting tooling use. With fracture analysis, stress analysis, glass annealing profile to save GE Lighting $500K annually.

GE - Quality/Manufacturing Engineer, Mattoon Lamp Plant, IL (1985 to 1988)

Product Line teams jointly responsible for schedule attainment, quality, material and labor efficiency.

Battelle Columbus Lab - Senior Analyst, Defense Systems Analysis, Columbus, OH (9/81-3/84)

Responsible for software development, maintenance, and documentation. Held DOD SECRET clearance.

Education

Bachelor of Science, Electrical Engineering (BSEE), The Ohio State University, 1985, GPA 3.81/4.0

Professional Certifications/Training

Master Black Belt (2008) Shainin Six Sigma Specialist (2002), ArvinMeritor, Troy, Michigan, 2008

Six Sigma Black Belt, Navistar and Six Sigma International, 1998 (included Minitab)

Certified Six Sigma Black Belt (CSSBB), American Society of Quality (ASQ), No. 4197 since 2006

Certified Manager of Quality/Organizational Excellence, ASQ, No. 8868 since 2005

Certified Quality Engineer (CQE), ASQ, No. 13034 since 1986

Weibull-Log Normal Analysis Workshop, SAE, Wes Fulton – 2015

ITAR/EAR Boot Camp Seminar, ECS, Suzanne Palmer – 2014

Microsoft Report Builder 3.0 with SQL 2008, SQL 2012, and SQL 2014, Power User & Transition – 2015, 2016

Project Management, PMI – 2006 Metallurgy for the Non-Metallurgist, ASM – May, 2004

ISO/TS 16949 Transition Training for Auditors with Ford Requirements, Excel – 2003

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Keywords

Information Technology / Business Intelligence / Data Mining and Analysis

Proficient in MS Access and Excel; used Visual Basic with various ODBC to Oracle, AS400, SQL Server data sources; created WebFOCUS reports using Oracle SQL providing on-demand reports. Web site and page development experience in SharePoint, Visio, HTML, CSS, PHP, using MS Word and Front Page.

Quality / Automotive Expertise

AIAG (Automotive Industry Action Group) Core Tools; including Advanced Product Quality Planning (APQP) – Control Plans, Failure Mode and Effects Analysis (FMEA), Production Part Approval Process (PPAP), Statistical Process Control (SPC), Measurement Systems Analysis (MSA).

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