Manager Service

Joseph Skibinski

**** ********** ***, ************, ** 23188 C:757-***-**** ******@*****.***

Summary

Accomplished Trading Analyst skilled in achieving operational efficiency and increasing revenue in the secondary market for mortgage bankers. Possesses an advanced and constantly developing understanding of the secondary market from the perspective of a mortgage banker and the hedge advisory business. Proven ability to establish rapport with clients and maintain client satisfaction while preserving the clients’ profit margin. Reliable and driven, with strong time management and prioritization skills. Experience

Client Relationship Manager II 05/2014 to 06/2017

Flatirons Capital Management Williamsburg, VA

• Employed root cause analysis to identify issues and manage the interest rate risk associated with the secondary market.

• Developed and implemented hedging and best execution strategies consistent with the clients’ business objectives and risk appetite.

• Executed trades on behalf of clients to assist in hedging and preservation of the clients’ profit margin.

• Reconciled trade and commitment discrepancies through verbal and electronic confirmation.

• Sold clients’ loans through the Resitrader platform, direct trades, and assignment of trades.

• Facilitated daily dialogue with our clients in regards to market insight, client reports and data, and investors’ and broker dealer’s trade and loan sale commitments.

• Analyzed and processed client data utilizing the FCM Access-based system.

• Assisted in the maintenance and development of FCMs’ loan pricing system, an Excel-based tool.

• Cross-trained and provided back-up for other client relationship managers.

• Promptly responded to general inquiries from clients and staff via telephone, email, and skype.

• Modified and developed reports, hedge strategies, and processes to meet continuously evolving client needs.

• Trained and advised junior analysts to ensure all client related responsibilities were being executed in timely and accurate way.

Server/Bartender 02/2012 to 10/2016

Center Street Grill Williamsburg, VA

• Developed and maintained productive relationships with customers and enhanced clientele using referral base.

• Increased restaurant sales by appropriately suggesting additional items to customers.

• Demonstrated leadership as a trainer to all new employees.

• Resolved customer complaints and service issues through communication with management and staff.

• Proficiently anticipated and addressed guests’ service needs.

• Ordered and replenished supplies for the bar and staff.

• Maintained the bar and service area in a neat, clean, and organized condition. Education

The College of William & Mary Williamsburg, VA

Economics 2004 to 2006

• Relevant Courses included: Microeconomics, Macroeconomics, Accounting, and Money & Banking

Contact this candidate