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Customer Service/Administrative Assistant

Location:
Charter Township of Clinton, MI, 48035
Posted:
June 26, 2017

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Resume:

Shaun A. Devault

***** ***** **. **** *****: 248-***-****

Clinton Township, Michigan 48035 E-mail: ac00k5@r.postjobfree.com

Objective

To obtain a challenging position within an organization that will utilize and help further develop my parts management, project coordination, problem solving, and cost containment skills to increase an organization’s profitability.

Profile

Proficient with: MS Word; MS Excel; MS Access; MS PowerPoint; Shoplink; ADP EZ Labor time keeping system; CCC Pathways Estimating Software; Quickbooks and Oracle

Basic office experience: answering phones, filing, faxing, scanning, printing

Interpersonal skills, scheduling, customer service, client resolution and general bookkeeping experience

Background in OEM, aftermarket, and used automotive, electronics and tooling parts management and containment

Created systems to better manage inventory by integrating Excel with Access

Worked in electronics in the Navy

Worked as administrative assistant within the term of being in the Navy

PROFESSIONAL EXPERIENCE

Family business: Self-Employed, MI 05/2011 - Present

Housecleaner

Clean Homes

Give Estimates

Formspreg Clutch 02/2013-07/2013

Centralized the inventory management system

Utilized Excel and Access to build an inventory management system

Organized parts for easy tracking

Combined pictures with descriptions of items within Excel to make sure of correct tracking

Jim Riehl's Friendly Automotive Group, Warren, MI 08/2006 - 05/2009, 11/2012 – 01/2013

Estimator

Responsible for auto insurance billing and deductible collections

Handled customer service activities via phone and in person, such as writing up estimates and dealing with customer issues

Worked with management and body shop technicians to insure quality control and timeliness of repairs before vehicles were returned to owners

Responsible for recording shop time, parts and expenses in ADP

Writing supplements and submitting them to the insurance company in a timely manner

Ordered OEM, aftermarket, and used parts according to insurance guidelines and customer’s preferences

Opened and closed of body shop

Ensured delivered parts were the correct part and inspected for damages

Dealt with part exchanges and returns

United States Navy, Detroit, MI 04/2006 - 10/2006

Leads Processor

Directed incoming recruiting calls (the Navy’s sales calls) to the correct individual.

Increased overall qualified incoming calls by 22% making it easier for field recruiters to obtain mission

Screened 789 incoming calls in two and a half months, an increase of 17%, which lead to a 9% increase of potential qualified leads forwarded to the respected recruiting stations, resulting in an 8% increase of qualifying appointments and ultimately an 8% increase in signed contracts

Collected, processed, and disseminated over 200 Michigan high school student lists to local recruiters in a 4-month period, dramatically increasing market identification to an all-time high of 94%

Chosen to and kept leads department running smoothly for the duration of a short notice family emergency of the Leading Petty Officer in Charge

Was hand selected to transfer from MEPS (Military Entrance Processing Station) as an enlisted processor to assist in the NRD (Navy Recruiting District) Michigan leads department

Highly recommended for promotion for Second Class Petty Officer

United States Navy – MEPS (Military Entrance Processing Station), Troy, MI 04/2005 - 04/2006

United States Navy Enlisted Processor

Building, maintaining, filing, and quality control of critical legally binding government contracts and files

Special and final interviewing of applicants for government career choices

Preformed FBI background checks on potential navy recruits

Administered Urinalysis of recruits shipping off to boot camp

United States Navy, Pontiac, MI 02/2003 - 04/2005

U.S. Navy Representative

Petty Officer in Charge of getting recruits ready for boot camp which consisted of physical fitness, and teaching military bearing and terminology

Interviewed applicants to obtain information on work history, training, education, and job skills

Performed searches for qualified candidate’s criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, recruiting firms, and employee referrals

Prepared and maintained recruits and potential recruits’ personal employment records

Contacted applicants to inform them of employment possibilities, consideration, and selection

Informed potential applicants about facilities, operations, benefits, and job or career opportunities in the Navy

Screened applicants to enlist in to the Navy, making recruiting recommendations when appropriate

Arranged for interviews and provide travel arrangements as necessary

Co-hosted radio show on Live 97.1 The Ticket with Demenski and Doyle to answer questions regarding new Navy recruiting advertisement

Administered Urinalysis on a weekly basis to maintain military integrity

United States Navy, Norfolk, VA 11/2001 - 01/2003

Master at Arms

Patrolled industrial and military premises to prevent and detect signs of intrusion ensuring security

Dispatch Duties logging information from watch stations, sending require personal to proper locations

Answered alarms and investigate disturbances

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Warned persons of rule infractions or violations, and apprehend or evicted violators from premises, using force when necessary

Transported individuals to specific locations and to provide personal protection prisoners and brass

Administered Urinalysis randomly

United States Navy, Norfolk, VA 12/2000 - 11/2001

Aviation Electronics Technician

Successfully competed for selection as an Aviation Electronics Technician, despite a lack of formal “A” School training and electronics background

Cross-trained on the Tactical Air Navigation Systems (AN/ARN-84 and AN/ARN-118), greatly contributing to a 92% Ready-For-Issue Rate that averaged 78% at that time

Assembled, tested and troubleshot OEM electronic components and controls, such as radio systems, instruments, magnetos, inverters and in-flight refueling systems, through installation into aircrafts using blue prints, manuals, and diagrams

Interpreted flight test data in order to diagnose malfunctions and systemic performance problems

Coordinated work with that of engineers, technicians, and other aircraft maintenance personnel

Education

Bachelor of Arts in Business Information Systems

Ashford University

Graduation Date: 01/16/2012

GPA: 2.94

Professional Selling Skills Class

Completed: March 2003

Military Honors and Activities

Served on two six month deployments: Operation Desert Fox 1999, Operation Enduring Freedom 2001, and Operation Southern Watch.

Medals awarded during serve: Good Conduct Twice, Meritorious Unit Commendation Twice, Navy Unit Commendation Twice, Armed Forces Expeditionary Twice, National Defense Service, Global War on Terrorism Expeditionary, and Global War on Terrorism Service.

Other recognitions during service: Sea Service Deployment Ribbon Twice and the Aviation Warfare Pin.

Previous Security Clearance Level: Secret



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