SACHIN KAMBLE

Upper Indira Nagar house no A/*/*, near VIT College

Bibvewadi Pune:-411037

Mobile # +919*********

E-mail:- ac00js@r.postjobfree.com

Objective:

Maximize my potential by utilizing my existing skills combined with developing new skills in a fast pace environment to enhance my professional career. To work in client servicing, support and implementation department of an organization where innovation and creativity is motivated thereby enhancing leadership abilities for attainment of organizations as well as personal mutual goal

PERSONAL SUMMARY

Self-managed professional with over 10 years of experience in fields of support implementation, client engagement and client servicing.

With an excellent ability in verbal and non-verbal communication skills to understand and fulfill requirement of client.

Constantly maintaining and demonstrating a positive attitude towards clients, while staying focused on giving a high standard of care to every client.

Capable to direct and motivate team for achievement assigned target with its stipulated time period.

With a key eye on detailing and ability to master process and system quickness can control errors and loophole to overcome hurdles.

Now I am, looking forward to join key position matching my fields of experience with readiness to relocate for an appropriate opportunity.

Key Skill Sets:

Excellent verbal and written communication

Self-Managed

Analytical

Strong leadership skills

Innovative

Detail oriented

Ability to master processes/systems quickly

Systems/Process Knowledge

IBM/Legacy

Gentran (GIS) / SAP / GXS(Open Text)

I Doc / BP usage

VAN / AS2/ FTP / SFTP

Commerce Desk

Sterling Webforms/Tracking

ANSI X12 (EDI) / EDI FACT/ cXML / Flat file

Vendor Management / Setup

HTTP / HTTPS

(DELL) - Experis IT (Sept 2016 to May 5th 2017)

Service Line: EDI Process

Designation: Sr. Software Consultant

Working for the largest Laptops, Desktops, Tablet PCs, Monitors and many more manufacturing companies which are globally based to provide services to their Suppliers, Customers and Carriers.

Job Profile

Gathering the initial information for each and every different projects

Updating the RMP as per the customer requirements

Coordination, testing and approval of new interfaces on managed services environment in coordination with business teams

Updating the maps for new customers

Testing for inbound and outbound EDI transactions

Trading partners setups in UAT and PROD in GXS (Open Text)

Setting up and maintaining Trading Partner Relationships via VAN, FTP, AS2

Working on X12, cXML and Flat file ( 850 / 855 / 810/ 856 / 141 and 920)

(HCL TECHNOLOGIES LTD) - Gapbridge Software Services Pvt Ltd (Feb15 2016 to Aug 31 2016)

Service Line: EDI Process

Designation: EDI CONSULTANT

Working for the largest trucking manufacturing company, this is globally based in North America and Europe to provide services to their Suppliers, Customers and Carriers

Job Profile

Mailbox monitoring for all different regions

Setup and testing of EDI system for multiple enterprises as per the company standards and requirement of the enterprise.

Process and monitor inbound and outbound EDI documents. Responsible for daily monitoring of EDI related issues.

Responsible for gathering and analyzing business requirements and preparing functional specification

Coordination, testing and approval of new interfaces on managed services environment in coordination with business teams

Setting up and maintaining Trading Partner Relationships via VAN, FTP.

Analyzing existing maps to replicate for new trading partner on- boarding. Collaborating with EDI functional members to develop based on business requirements

Also worked on OTM EDI to setup almost 300+ carriers via AS2, VAN and end-to-end testing of transportation cycle. (204, 990, 214, 210, 997)

Working on X12 and EDIFACT documents (850,810,812,816,852,856,864,997, ORDERS, DELFOR,INVOIC,DESADV, DELJIT.

(EXL Services) Outsource Partners International (May 2011 to Nov 2014)

Service Line: EDI Process

Designation: Assistant Manager – Operations

Worked for one of the leading chain of perfume and cosmetics store in France, owned by LVMH group. It has over 250 stores in the US, Canada & Puerto Rico.

Job Profile

Within a month, made lots of process improvement & stabilized the process which was not streamlined

Bug-Fixes Enhancements and change management including production support and maintenance for 500+ EDI and 100+ Non-EDI partners.

Involves setting up partners for which report Dashboards are needed.

Trading partner setup via VAN connection

Configure systems with wide parameters

Monitor daily EDI transmission and troubleshoot any errors on communication problem

Currently support all the Merchandise vendors

Supported multiple on boarding programs with over 200 suppliers at a given time.

Support Merchandise, vendor services documents through EDI such as purchase orders, invoices, point of sale documents, etc (850/810/852/856/816/997)

As well as placed them into live production by setting their profiles up in AS400 platform/GXS/SAP

Attending to queries of the vendors/suppliers on the EDI ANSI X12 mapping specifications

Working together with the level 2 (onshore team) in solving major issues regarding the inbound & outbound transmissions for vendors

Regular interaction with vendors through emails, inbound /outbound calls

Review activities handled by team members and to report client

Communicate requirements and changes with internal, external and EDI providers

Mentored and coached new hires to perform better and ensured the team members met the expectations starting with RAMP period

Creating new vendors and maintaining the setup with necessary changes in SAP

Managing customer related mailbox with all their concern issues

ZENSAR TECHNOLOGIES LTD (Feb 2006 to April 2011)

Service Line: EDI Process

Designation: Sr.Customer Service Executive

Worked for the third largest Retailer of Home Improvement Products headquartered in Atlanta (USA) for 4.7 years

Job Profile

Successfully completed a Remote Transition of GIS & SAP process.

Currently support all the Non-merch, US 820, & Canadian Regular merchandise in the GIS system and was able to reduce the report by 66% in less than 3 months.

Supported multiple on boarding programs with over 100 suppliers at a given time.

Managing all Merchandising / Non-merchandise / Service provider, vendor services documents through EDI such as purchase orders, invoices, advance shipment notice, remittance advice, etc (850/810/812/856/820/864/997).

As well as placed them into live production by setting their profiles up in Legacy/GIS/SAP.

Attending to queries of the vendors/suppliers on the EDI ANSI X12 mapping specifications.

Working together with the level 2 (onshore team) in solving major issues regarding the inbound & outbound transmissions for vendors.

Regular interaction with vendors through emails, inbound /outbound calls.

Managing customer related mailbox with all their concern issues.

Knowledge of Legacy system, People soft & CMS (Avaya system).

Liaises with Client on an ongoing basis to maintain & develop the business relationship, ensure satisfaction with services provided & identify opportunity for further consulting work provide production support for the deployed project till it is stabilized .

Achievements

“Individual Excellence award from EXL” (Q2 / 2012)

“Best Performance for the Quarter from client” (Q1 /2008)

“Certification of Application” for support from client” (Q4/2009)

“ Best Performance from Zensar for April – Sept 10 ” (Q3/Q4 2010 )

Also worked for ZENSAR on a Contract Bases for a period of 6 months for TLC process (Travelers’ Ledger Company)

Worked as a Customer service executive for Domestic Inbound & Outbound calls. Handling the customer queries & successfully resolving them, part of Booking Team which involved manually booking the Air tickets with various Domestic airlines & delivering them respectively. It also includes for Reservations, Cancellations & Rescheduling on various level.

WINGS CARDS (Oct 04 to Nov 05)

Service Line: Sales & Marketing

Designation: Group Leader

Job Profile

Maintained sales while improving marketing processes for the ICICI Bank Credit Cards.

Keeping customer satisfaction as highest priority.

Meeting the monthly deliverables and going above and beyond target for each month.

Managing major Corporate Accounts in and around Pune, sufficiently and effectively to ensure excellent customer services.

HBL GLOBAL Pvt Ltd. (May 03 to Oct 04)

Service Line: Sales & Marketing

Designation: Sales Executive

Job Profile

Sales & Marketing for all the liabilities products.

Achieving the daily targets which would help for the monthly target.

Achieving targets in team & qualify for the monthly Incentive.

PERSONAL PROFILE:

Date of Birth

05th Dec 1980

Gender

Male

Marital Status

Married

Nationality

Indian

Fathers Name

Shamrao Kamble

Languages Known

English, Hindi, Marathi, & Kannada

Passport #

G6035857

EDUCATIONAL QUALIFICATION:

EXAM

Board/University

Year of Passing

B.com.

Pune University

March 2003

H.S.C.

Maharashtra Board

March 2000

S.S.C.

Maharashtra Board

March 1998

Date:

Place: Pune Sachin Kamble

Contact this candidate