Dana Miller

**** ******** #***

Houston, Tx *****

202-***-****

Educational Experience

Chicago Control Data Institute - Associates of Computer Science Graduated 9/1989

Enrolled in project management class

Comptia A+ Certification – Windows XP

Microsoft MCP Certification

CCNA 640-802

Certified repair Blade Server 710

Certified repair Blade Server 1855

Certified HP 4250 Printers

Certified HP 5035 Printers

ITIL Certified

Employment Experience

Yokogawa, Houston, Texas

Network Technician

2/2017 – Present

Create offsite tapes for disaster recovery.

Work the migration of Office 365 into the network.

Installed Office 365 enterprise edition on multiple servers and mobile desktops.

Setup 6 different conference rooms in Sugarland and 5 others around Houston.

Setup Polycom systems in a site to site view where you can dial into any site in the company directory.

Setup projectors at all sites.

Setup phone connections from site to site in the company directory.

Ensure laptop and other media connections in conference rooms.

Setup Audio video equipment for demonstrations.

Microsoft Windows 2012 server installation, which also includes modification of GPO and Active Directory.

Deployed Office 365 in a hybrid system.

Setup Azure to authenticate users to the system.

Setup audio and video conferencing with Lync/Skype.

Setup Platform as a service with Azure on Office 365.

Manage Group Policy Objects (GPO) throughout the AD structure.

Use Tivoli Storage Manager 6.6 to backup data and restore files.

Setup Polycom for conferences.

Repair Laptops, Workstations and printers.

Citi Financial, Houston, Texas

Network Administrator / Migration Technician

12/2013 2/2017

Installed Windows Server 2012 and file and print services

Deployment of operating system images, security patches, applications and settings

Installed Skype for business with Office 365.

Install Microsoft SCCM on 2012 server for software migration.

Creating operating system images using Microsoft Deployment Toolkit and/or System Center Configuration Manager

Utilize Microsoft SCCM and third-party add-ons

Creating scripts with PowerShell

Used project management software to prepare for migration project.

Knowledge of the Windows Operating System including the registry and WMI file creations.

Used Office collaboration suite along with skype for business to setup meetings.

Monitoring and reporting on key metrics.

Setup Polycom for conferences.

Troubleshooting and correcting complex deployment issues

Following strict change, incident, request and problem management guidelines

Ensuring compliance to service level agreements.

Deployed Office 365 in a hybrid system.

Setup Azure to authenticate users to the system.

Migrated 14000 mailboxes to Office 365.

Upgraded from SharePoint 2010 to SharePoint 2016.

Performed SharePoint upgrade and migration.

Run Queries on databases when needed.

Reset passwords, monitor service health, adds and deletes user accounts, and manages service requests

Manages the document storage for your business on SharePoint Online

Thorough understanding of MS products: IIS, Active Directory, Lync

Install MacAfee Enterprise software server and update signature files.

Ensure servers and workstations are clear of malware.

Migrated the domain of an old corp. to the new corp.

Setup MS Lync for use as messaging system.

Setup audio and video conferencing with Lync/Skype.

Setup Platform as a service with Azure on Office 365.

Installation of Skype on users systems and direction for setup.

Modify server startup scripts based on updated information to inform the user community.

Migrate 14000 Exchange 2003 mailboxes to MS Office 365.

Worked with Intune to ensure online devices work with MS Office 365.

5 years of GPO troubleshooting for former user rights and extensions.

Configure MDM for use with IPAD and IOS and Android devices.

Developed organizational units in Active Directory (AD) and managed user security with group policies.

Migrated the Exchange server from 2010 to 2013.

Used the Exchange Server role requirement calculator to determine the array size.

Created and maintained email addresses and distribution lists in MS Exchange 2010 and 2013.

Removed all unused offline Address Books.

Managed Group Policy Objects (GPO) throughout the AD structure.

Work closely with customer’s Tier 3 & 4 support teams to ensure mailbox migration readiness.

Setup groups in Lync for conferences.

Microsoft Windows 2012 server installation, which also includes modification of GPO and Active Directory.

Developed one off PowerShell scrips for the customer support team to fix errors found in the Active Directory environment testing and updates.

Author Standard Operating Procedures (SOP) documents for Tier 1 and 2 support teams.

Developed a PowerShell to Excel script to automate a lot of manual task required during Office 365 migration.

Backed up the servers with Arcserve backup software.

Backed up and restored the Active Directory for domain migration.

Used LDAP to store information about computers and other devices on the network.

Setup and installed Mid-Range Cisco routers.

Configured Cisco mid-range range 2911 routers.

Build servers for use in the financial arm of Citibank.

Used SCCM 2012 to create image files from ISO.

Setup Citrix systems for the off-site employees.

Configured the Citrix servers with new software.

Installed microsoft hyper-v server 2012 r2 Server core.

Added virtual machines with VMWARE.

Added sharepoint pages to the servers.

Updated sharepoint pages daily to display new server data.

Used SCCM 2012 to migrate users from Windows XP to Windows 7.

Build Windows 7 images using SCCM.

Repair Workstations and printers.

Setup SSO (Single Sign On) for office users of office 365.

Troubleshot earlier versions of SSO.

Ensured conference room is technologically available for users.

Use Tivoli Storage Manager 6.4 to backup data and restore files.

Perform disaster recovery with Tivoli Storage Manager 6.4.

Create offsite tapes for disaster recovery.

Worked the migration of Office 365 into the network.

Installed Office 365 enterprise edition on multiple servers and mobile desktops.

Ensured 365 sharepoint could send ASP pages trough system.

Diagnose problems with ASP pages to make sure users’ pages are advertised.

Automated and executed Office 365 procedures utilizing Windows Powershell.

Knowledge of GPO and Active Directory.

Work with Sharepoint 2013 server.

For the offices that have office 2013 ensure messages goes through.

FEMA Disaster Relief, Houston, Texas

10/2014 to Present

IT Specialist

Intermittent assistance with this US government agency on an as needed basis.

Setup Polycom for conferences.

Work with SharePoint software for group collaboration.

Walk into open environment such as closed mall stores and setup network for agents after presidentially declared disaster.

Pull cable from a bale to the distance necessary for attachment to a desk.

Set wires on the cable to known category 5 configuration.

Install and configure switch to work in office environment.

Install and configure computers for the advisers.

Setup and configure printers with correct IP addresses.

Setup computers and software for agents

Setup phones and IPads for agents

Assist agents with any technical problems they have.

Knowledge of LAN/WAN technologies, IP routing, and addressing

Knowledge of Cisco, routers and switches, and firewall devices

Honeywell, Houston, Texas

Exchange Engineer

5/2013 – 12/2013

Setup network queues Upgraded BES to comply with Exchange 2010.

BES (Black Enterprise Servers) Administrator.

Pulled cables from the user’s station to the ports.

Punched down cables at the switch.

Monitor all server logs on Domain Exchange and BES server.

Create new and manage all existing MS Exchange Mailboxes and Distribution groups.

Setup groups in Lync for conferences.

Administered the Lync conference system for group conferencing.

Managed Group Policy Objects (GPO) throughout the AD structure to ensure users could not modify setups.

Modified security rights to upgrade local members from standard to administrator user to ease maintenance.

Worked with Active Directory by changing passwords unlocking users.

Introduced MS Lync to co-workers.

Administrated 3 Active Directory domains and related services supporting 1463 users and 197 clients.

Perform primary administrative tasks for MS Exchange 2007/2010 messaging system.

Migrated 7000 mailboxes to Office 2010.

Provide Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing.

Restored PST files from the tape to the server.

Backup all servers with 4.0 DAT drives and send them offsite.

Develop an offsite plan for disaster recovery.

Created websites with Dreamweaver and HTML

Created databases on the webpage with Coldfusion.

Worked as Consultant Exchange technician through PFI Technician.

Add users to the servers with Microsoft Active Directory.

Repair Dell laptop and desktop computers.

Repaired HP printers.

Ensured that the users could create database queries.

Provide application/Windows OS installation/configuration/patching as well as data reporting (application install status, client health, etc.) leveraging 2012 Microsoft System Center Configuration Manager.

Worked with clients to ensure SCCM added the correct applications and updates.

Use USMT in conjunction with SCCM 6.0 to migrate users from Windows XP to Windows 7.

Installed Windows Server 2008 and file and print services

Installed DNS, WINS, DHCP, and DFS on servers.

Installed MS Office Suite 2007 and 2010 on company servers.

Troubleshot with Outlook, ActiveSync devices and OWA.

Worked with Windows server 2008R2 and 2012.

Edited group administration using PowerShell for scripting automated processing.

Set Group Policy structure based on OU containment.

Installed the WSUS server to download and install the patches and fixes for Windows 7 systems.

Use knowledge of MS Exchange PowerShell commands to manage 2010 features, roles, mailboxes, performance and troubleshooting.

Reset passwords, add users and modify rights with Active Directory. Management for data center applications and enterprise desktops.

Administrating Email Archiving using PST files and data management.

Backup the mailboxes with VSS and NetBackup.

Insight Global, Houston, Texas

Migration Technician

12/2012 – 5/2013

Worked at St. Luke’s Hospital.

Migrate computers from XP to Windows 7

Added new machines to the cart and added windows 7 using SCCM.

Installed Epic (Emergency Medical Records) on systems in Nurse’ carts.

Installed carts at nurse’ stations in the ward.

Format hard drive install Windows and add Epic.

Added EMR data and updates to the nurse’s carts.

Migrated 1200 users as a group.

Worked with Microsoft Softgrid to virtualize servers.

Installed Windows Server 2008 R2 to support the SCCM 2007 software.

Installed Server IIS7.0 and DNS on the Windows server.

Installed SQL Server 2008 R2 onto old server that had SQL 2003.

Compucom Houston,Texas

Network Technician / Helpdesk

10/08 – 12/2012

Beta tested the Migration of Windows 7 on local company machines.

Worked with the Windows migration team to script new Windows 7 migration.

Created SQL server for use with Notes migration.

Ensure conference room is technologically available for users.

Ensured laptops could work with projectors and screens.

Ensure all projection equipment can be uploaded to the streaming video.

Used SQL server database to gather all user data to export to filter software for migration.

Installed SCCM 2007 to push Windows 7 out to workstations.

Setup instance of Windows 7 on the server.

Changed the passwords and unlocked users with Active Directory.

Backed up backup domain controller.

Setup new backup domain controller.

Used SCCM 2007 to download applications to user computers.

Migrated 1200 users from Lotus Notes 7 to Outlook 2010.

After updating the mailbox used Archive Attender as a full-featured data archiving solution designed to selectively move or copy messages from Exchange mailboxes and PST files to the SAN storage.

Used The OWA in with the conversion view to assist in an easy access migration.

Used LanDesk 9.5 for security management and system management.

Used LanDesk 9.5 for server monitor and maintenance such as updates.

Worked with the Landesk Service Desk to create trouble tickets.

Installed and configured the Cisco 2951 router.

Supported Exchange 2010 for 2700 people in two buildings.

Troubleshoot outlook connections

Installed 25HP printers for network use in the company.

Provides remote phone support to Novartis clients including walking through.

Used LDAP to scrap directory information from Lotus Notes to Exchange.

Used SNMP traps and Syslogs with Splunk to collects, indexes and harnesses all of the fast-moving machine data generated by applications, servers and devices to troubleshoot application problems and security.

Oversaw the migration of 750 computers from Lotus 7.0 to Exchange 2010.

Use VOIP technologies including SIP, H.323 With ISDN as a backup.

I suggested we get Veritas Enterprise Vault software so users could store messages outside of the store.

Ran add, Moves and changes on the Avaya system.

Setup DHCP server for off-site users to connect over VPN.

To track and store messages I installed SMTP routing.

Worked with the Avaya S8700 model server.

Installed McAfee Anti-Virus software and updated signature files as needed.

Installed Cisco phones at the client’s desk.

Set up and administratered VMWare Exsi software.

Installed Citrix server version 4.5

Worked with Netapps storage solution to get user data to the cloud.

Worked with users not able to access Citrix.

Assisted users with Citrix related problems like not being able to access.

Used Active Directory to add, modify or create users and profiles.

Assisted with blackberry support

Setup share point sites for clients

Assisted clients on the phone and in person with technical problems.

Accessed client computers remotely to assist with software problems.

Used Veritas Backup software to backup servers.

Installed the Avaya server and pulled the 10 Base-T wire.

implementing new products or services

Used Remedy to create, update and modify trouble tickets.

Performing preventative maintenance

Resolving operational problems related to Windows and Exchange

Providing tier 3 technical support.

US Uncology, Houston, Texas

Backup Technician / Administrator

5/07 –10/08

Repair Dell and HP laptops and desktops.

Diagnose and repair laptops and printers. Changing out parts when necessary.

Used XML and HTML software to update company website.

Used Dreamweaver software to update website.

Manage home office servers.

Manage and support file and folder security access

Migrated 250 computers from Windows XP to Windows 7.

Backup and restore data with Backupexec.

I setup distribution groups for departments to access their group data.

Supported Exchange 2003 for 700 users.

Setup backup procedures and dates.

Worked with users not able to access Citrix vitrtually.

Added users as clients to the Citrix server

Installed Tivoli backup software on servers.

Worked with Tivoli Endpoint Manager to patch systems and push out new software.

Used Tivoli Storage Manager to Backup and restore data from the servers.

Pulled cable to install servers and workstations on network.

Backup over 60 servers for disaster recovery.

Use Active Directory to setup and delete objects.

Create daily reports explaining the backup structures.

Repair corrupt applications for user base.

Create slides and reports in Microsoft Office.

Restore lost and corrupted files to their original owners.

Send tapes offsite for disaster recovery.

ExxonMobil Oil Co. Houston, Tex

Network Administrator

4/06 – 05/07

Use Active Directory to modify user’s computers, peripherals and schema.

Worked with over 4000 users in the Houston area.

I worked with Active Directory with the integration of Microsoft Exchange.

Migrated the Lotus Notes mail server to MS Exchange.

Worked with protocols POP, IMAP and LDAP

Ran Add, Moves and Changes on Avaya systems.

Assisted users with Exchange 4.0 and 5.5.

Installed and configured S8300 and S8500 Avaya servers.

Experienced network and telephone cabling.

Installed Linksys and Cisco routers.

Made add, moves and changes with the Avaya telephone system.

Used POP site to upload files through FTP.

Setup Outlook Web Access to give us the ability to view all messages stored on the mail servers.

Setup and run the Systems Management Server.

Use Landesk to keep apprised of server status.

I support the Blackberry server and assist users with Blackberry problems.

Pulled telephone lines from port to block.

Cleared alarms for Avaya DEFINITY Servers and Avaya Communications Manager Systems.

Made add/move and changes to the Meridian mail system.

Added Cisco 1800 and 3800 routers to system enterprise.

Installed Windows 2003 and services such as WINS, DNS and TCPIP services.

Built Windows 2003 servers that were added to the network.

Setup users on the server.

Built the Exchange server added it to the domain and added users to it.

Installed Microsoft Outlook servers and created the outlook users.

Provide assistance at the in-house helpdesk providing technical support by phone and in person using the Remedy help desk ticket system.

Backup the Exchange server each night.

Upgrade both desktop and laptop computers and multi-media devices.

Configures and installs end-user Blackberry devices.

Responds to problems, reports and resolves problems relating to all aspects of personal computers and end-user computing and multi-media devices.

Installed the Nortel VPN client on the Windows 2003 server.

Installs, configures and troubleshoots problems relating to all aspects of personal and shared printer devices.

IBM Co. Houston, Tx.

Telecom Manager / Network Administrator

12/03-4/06

Responsible for the repair and maintenance of computers, printers, monitors, scanners and other hardware.

Made add, moves and changes with the Avaya system.

Added and deleted users from the Meridian mail phone system.

Setup S8500 and S8700

I work with clustering software to ensure constant uptime.

Patched and installed new phone lines.

Made add moves and changes on the Avaya systems.

Made add/move and changes to the Meridian mail system.

Installed Windows 2003 and services such as WINS, DNS and TCPIP services.

DeInstalled Lotus Notes servers and changed them to Exchange users.

Installed Microsoft Exchange server 2000.

Provided assistance at the in-house helpdesk providing technical support by phone and in person using the Remedy help desk ticket system.

Upgrade both desktop and laptop computers and multi-media devices.

Configures and installs end-user Blackberry devices.

Responds to problems, reports and resolves problems relating to all aspects of personal computers and end-user computing and multi-media devices.

Installed the Nortel VPN client on the Windows 2003 server.

Ran Nortel client for WAN systems so I could manage other telephone systems across the country.

Installed Linksys and Cisco routers.

Hand out all new IBM laptops and DELL desktop computers.

Installs, configures and troubleshoots problems relating to all aspects of personal and shared printer devices.

Analyzes technologies relating to end-user computing and assist in defining standard configurations and solutions.

Installed 3Com Superstack Switches and Cisco 3560 catalyst switches.

Resolves problems for end-users on a first call basis when possible and routes requests to other support personnel as appropriate.

Monitors Remedy Ticket based help desk to ensure adequate attention is being given to all requests.

Advises IT Management regarding end-user support issues.

Byte Technology, Chicago, ILL

Network Administrator

10/1999 To 12/03

Installed, Repaired and Upgraded Windows NT 2000 servers on Compaq Computers.

Setup network services such as Active Directory, DHCP, DNS, and SMTP

Worked with Microsoft SMS, Microsoft Windows 2000/2003, Lotus Notes, Anti-Virus/ Anti-SPAM software.

Added new users to the server

Installation, maintenance and upgrades of various brand switches, routers and hubs including Foundry, Cisco and Linksys

Assisted users with computer hardware problems.

Added software such as Microsoft Office and Lotus Notes.

Experienced in designing and administering network architecture, access, security and connectivity.

Repaired and installed HP and Lexmark printers.

Able to thrive in both independent and collaborative work

environments. Dedicated, innovative and self-motivated team player.

Able to effectively oversee multiple and concurrent responsibilities.

Use Arcserve Backup software to run backups.

Leo Burnett Co.

Chicago, ILL.

6/1987 to 10/1999

PC Specialist

Installed new hardware and software to users workspace.

Taught users how to use various applications such as WordPerfect.

Assisted in the addition of new Novell servers to the network.

Added users to the network and ran backup with BacupExec.

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