Arlene Petros

**** * ***** ****** ***

Apt **-B

480-***-****

ac00cg@r.postjobfree.com

SKILLS & ABILITIES

• Team Player

• Dependable

• Lead as easily as follows

• Friendly and Personable

• Highly Organized

• Effective Communicator

QUALIFICATIONS

• Over twelve (12) years of experience working within an office environment.

• Experienced with a variety of software applications to include MS Office 2003/2007 package, Internet and E-mail, multi-lined phones, copy machines, fax machines, CHCS I and II.

• Able to prioritize and complete multiple tasks at once with minimal supervision.

• Excellent people and customer service skills working with various patients at Military hospitals.

• Able to work well individually or as a member of a team.

• Able to work in different departments as a filler without any problems. WORK EXPERIENCE

Ciox Health 6/4/2016 to Present

Quality Assurance Specialist

. Review medical records to verify the date of service and provider signature prior to sending out to Insurance Company.

. Verify that all documents only pertain to the individual with the complete visit history.

. Assist all other QA on how to verify documents that are sent to the company.

. Verify that all DOS is within the date that they are requesting for.

. Implement the quality management and quality improvement programs for a healthcare facility.

Remx Staffing Agency 7/1/2015- 6/4/2016

Quality Assurance Specialist

. Review medical records to verify the date of service and provider signature prior to sending out to Insurance Company.

. Verify that all documents only pertain to the individual with the complete visit history.

. Assist all other QA on how to verify documents that are sent to the company.

. Verify that all DOS is within the date that they are requesting for.

. Implement the quality management and quality improvement programs for a healthcare facility.

. Filled in as a Field Tech, PPQA, EMR live remote, Outbound representative, QA research.

Washington School District 11/24/2014 – 11/15/2015 Teachers’s Aide

. Work with behavioral children to assist them on their daily task to help them understand and cope with daily school work.

. Assist the teacher with individual reading, spelling and math work for the student.

. Remind the student when it’s time for them to go to special or when to see the nurse for their needs.

. Plan coping skills for the child when they need to get back on track, or when it is needed.

UYI Developmental Services 01/2013 – 03/2014

Day Service Program 8141 W Camelback

DTA Supervisor/House Manager

• Executed daily operations of personal care of residents.

• Update fire escape routes or plans for each group home and Day Treatment Program.

• Create Medical Review sheets, input route of medications, allergies to medication

• Write out Incident reports, marks card and medical information for consumers.

• Check on daily medications and call in refills 10 days prior to them being out.

• Handle complaints from family, consumers, Department of Disabilities, Adult protective service, CPS

Emeritus @ Courtyard 09/2010 – 10/2011

Assistant Living home Puyallup, WA

• Transport residents to treatment units, using wheelchair and stretcher.

• Executed daily operations of personal care of residents.

• Answered patients’ call signals.

• Collect specimens such as urine, feces and sputum.

• Administer medications and treatments such as catheterizations, suppositories, irrigations, enemas, massages, and douches as directed by a physician and nurse.

• Explain medical instructions to patients and family members.

• Respond to written and telephone request for medication refills.

• Sterile techniques.

• CPR/First Aide.

• Safety lifting.

• Taking vital signs.

• Blood Bourne Pathogens.

Supervisor Medical Support Assistant 05/2009 – 03/2010 Goldbelt Cedars Inc. Fort Lewis, WA

• Performed administrative and secretaries duties for the Department of Pediatrics.

• Supervised other Medical Support Assistant, created schedule of workload for all employees.

• Managed staff member time cards.

• Record data electronically for collection,storage, analysis, recovery, and reporting.

• Arrange and maintain data for medical database..

• Complete insurance and other claim forms.

• Call patients, if they need more information while completing forms and visit history.

• Handle all insurance claims and Medicare insurance fraud.

• Train new employees our main objectives on how the clinic should operate.

• Input data on regular basis.

Contact Representative 10/2007-01/2009

Social Security Administration Auburn, WA

• Interview callers regarding Medicaid, Disability, SSI and other benefits.

• Answered multi-lined phones, filed invoices and faxed office documents.

• Help callers understand the meaning of SSI (social security income). Secretary 10/2005 – 10/2007

Madigan OB/GYN clinic Ft. Lewis, WA

• Type office memos.

• Assist in patients scheduling and classes for OB.

• Send out packets to new mothers, assist providers in new GYN patients.

• Greet incoming patients and check them in using CHCS system.

• Prepare records for patient’s visits.

Medical Support Assistant 06/2003 – 10/2005

Tripler Army Medical Center Honolulu, HI

• Greet and check in patients.

• Record vital signs for nurse.

• Prepare medical records for doctor’s visit.

• Prepare medical equipment for provider.

Medical Support Assistant 02/1998 – 03/2003

Madigan Army Medical Assistant Ft. Lewis, WA

• Perform a variety of receptionist and other clerical duties in support of patient care and treatment in the clinic.

• Use computer terminal to input patent information and book the appointment by inputting appropriate codes for various types of appointments, patient’s first and secondary insurance status, health care providers, etc.

• Appointment data maintained in computerized system includes walk-ins, phone consults, and no-shows.

• Check in patients electronically in a computer or manually if the system is down. EDUCATION

Associates of Arts $ Science 06/1982

Western Pacific Business College Agana Heights, Guam Nursing Assistant 07/2007 Washington State

Medical Terminology 2002 Washington State

Medical Transcription 2003 Honolulu Hawaii

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